:root{--navy:#0b2b57;--navy2:#081d3a;--blue:#246fea;--blue2:#eaf2ff;--gold:#d89a18;--bg:#f4f7fb;--card:#fff;--text:#152744;--muted:#72819b;--line:#dfe6f1;--danger:#e45b51;--green:#18a66a;--shadow:0 7px 24px rgba(30,55,95,.06)}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;background:var(--bg);color:var(--text)}button,input,select,textarea{font:inherit}button{cursor:pointer}.hidden{display:none!important}.toast{position:fixed;right:20px;bottom:20px;z-index:1000;background:#12294b;color:#fff;padding:11px 15px;border-radius:10px;box-shadow:0 10px 30px #0002;opacity:0;transform:translateY(15px);transition:.2s;pointer-events:none}.toast.show{opacity:1;transform:none}.toast.error{background:#a63232}
.login-screen{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 70% 20%,#dce9ff 0,transparent 32%),linear-gradient(140deg,#071a35,#123c70 65%,#0d2f5c);padding:20px}.login-card{width:min(450px,94vw);background:#fff;padding:28px;border-radius:22px;box-shadow:0 30px 90px #0005}.login-brand{display:flex;align-items:center;gap:14px;margin-bottom:22px}.logo-mark,.brand-mark{width:48px;height:48px;border:2px solid #e0ae3f;color:#d99c1f;border-radius:12px;display:grid;place-items:center;font-size:28px}.login-brand h1{margin:0;font-size:21px}.login-brand p{margin:5px 0 0;color:var(--muted);font-size:13px}.login-card form{display:grid;gap:14px}.login-card label,.modal-form label{display:grid;gap:6px;color:#52627d;font-size:12px}.login-card input,.modal-form input,.modal-form select,.modal-form textarea{border:1px solid var(--line);border-radius:10px;padding:11px 12px;outline:none;background:#fff}.login-card input:focus,.modal-form input:focus,.modal-form select:focus,.modal-form textarea:focus{border-color:#8bb3f6;box-shadow:0 0 0 3px #e9f1ff}.login-note{margin-top:16px;font-size:11px;line-height:1.5;color:var(--muted);background:#f6f8fb;padding:10px;border-radius:9px}
.app-shell{min-height:100vh;display:grid;grid-template-columns:205px 1fr}.sidebar{background:linear-gradient(180deg,var(--navy),var(--navy2));color:#eaf2ff;padding:17px 13px;display:flex;flex-direction:column;min-height:100vh;position:sticky;top:0;height:100vh}.brand{display:flex;gap:9px;align-items:center;padding:4px 6px 20px}.brand-mark{width:38px;height:38px;font-size:20px;border-radius:9px}.brand strong{display:block;font-size:14px}.brand span{font-size:10px;opacity:.77}.sidebar nav{display:grid;gap:5px}.sidebar nav button{border:0;background:transparent;color:#dce7f8;padding:11px 10px;border-radius:9px;text-align:left;display:flex;gap:9px;align-items:center}.sidebar nav button.active,.sidebar nav button:hover{background:#246fea;color:#fff}.sidebar-bottom{margin-top:auto;padding:18px 8px;color:#f3dba3;font-family:Georgia,serif;font-style:italic;line-height:1.7}.workspace{min-width:0}.topbar{height:64px;background:#fff;border-bottom:1px solid var(--line);display:grid;grid-template-columns:1fr minmax(270px,460px) auto;align-items:center;gap:16px;padding:0 20px;position:sticky;top:0;z-index:10}.slogan{font-style:italic;color:#6a7c9c}.search-wrap input{width:100%;padding:10px 13px;border:1px solid var(--line);background:#f9fbfe;border-radius:11px;outline:none}.profile{display:flex;align-items:center;gap:9px;white-space:nowrap}.profile small{display:block;color:var(--muted)}.avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,#2b73e8,#7aaaff);color:#fff;display:grid;place-items:center;font-weight:800}.bell{position:relative}.bell b{position:absolute;right:-8px;top:-8px;background:var(--danger);color:#fff;font-size:9px;border-radius:10px;padding:2px 5px}.icon-btn{border:0;background:#f1f5fb;border-radius:8px;padding:7px 9px;color:#456080}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;padding:15px 17px 0}.kpi{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;display:flex;gap:11px;align-items:center;box-shadow:var(--shadow)}.kpi .ico{width:43px;height:43px;border-radius:13px;background:var(--blue2);display:grid;place-items:center;font-size:20px}.kpi span{display:block;color:var(--muted);font-size:11px}.kpi strong{display:block;font-size:25px}.page{padding:14px 17px 20px}.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;margin-bottom:12px}.page-head h1{margin:0;font-size:23px}.page-head p{margin:4px 0 0;color:var(--muted);font-size:13px}.actions{display:flex;gap:8px;flex-wrap:wrap}.btn{border:1px solid var(--line);background:#fff;border-radius:10px;padding:9px 13px;color:var(--text)}.btn.primary{background:var(--blue);border-color:var(--blue);color:#fff}.btn.gold{background:#fff7e6;border-color:#efd69d;color:#976400}.btn.danger{color:#b53c34;border-color:#f0c5c1}.btn.wide{width:100%}.card{background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow)}
.customer-grid{display:grid;grid-template-columns:275px minmax(0,1fr) 390px;gap:12px}.customer-list-card{overflow:hidden}.card-head{padding:13px 14px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.card-head span{color:var(--muted);font-size:11px}.customer-list{max-height:calc(100vh - 240px);overflow:auto}.customer-row{padding:12px;border-bottom:1px solid #edf1f7;display:grid;grid-template-columns:38px minmax(0,1fr) 10px;gap:9px;align-items:center}.customer-row:hover,.customer-row.active{background:#f1f6ff}.mini-avatar,.big-avatar{border-radius:50%;background:linear-gradient(135deg,#3c7ef0,#7caeff);color:#fff;display:grid;place-items:center;font-weight:800}.mini-avatar{width:38px;height:38px}.customer-row strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.customer-row small{display:block;color:var(--muted);font-size:10px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.lead-dot{width:9px;height:9px;border-radius:50%}.lead-dot.hot{background:#ef665d}.lead-dot.warm{background:#dfa21e}.lead-dot.cold{background:#8190a9}
.customer-detail{padding:15px}.profile-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.profile-title{display:flex;gap:11px}.big-avatar{width:56px;height:56px;font-size:19px}.profile-title h2{margin:1px 0 5px;font-size:21px}.badge{font-size:11px;padding:5px 8px;border-radius:16px;background:#ffe9e7;color:#d74b42}.badge.warm{background:#fff4d8;color:#a5730a}.badge.cold{background:#eef1f6;color:#62718a}.subline{font-size:11px;color:var(--muted)}.info-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin:14px 0}.info-item{border:1px solid #e6ebf3;background:#fbfcfe;border-radius:10px;padding:9px 10px;min-height:58px}.info-item small{display:block;color:var(--muted);font-size:10px;margin-bottom:4px}.info-item strong{font-size:12px}.pipeline{display:flex;margin:17px 0 15px}.stage{flex:1;text-align:center;position:relative;color:var(--muted);font-size:10px;cursor:pointer}.stage:before{content:"";position:absolute;left:-50%;right:50%;top:11px;height:2px;background:#ccd5e5}.stage:first-child:before{display:none}.circle{width:24px;height:24px;border-radius:50%;border:2px solid #adb9ce;background:#fff;display:grid;place-items:center;margin:0 auto 5px}.stage.done:before,.stage.done .circle{background:var(--blue);border-color:var(--blue);color:#fff}.stage.current:before{background:var(--blue)}.stage.current .circle{border-color:var(--gold);box-shadow:0 0 0 4px #fff1cb}.stage.current{color:#9d6904;font-weight:700}.detail-columns{display:grid;grid-template-columns:1.15fr .85fr;gap:11px}.subcard{border:1px solid var(--line);border-radius:12px;padding:12px}.subcard h3{margin:0 0 10px;font-size:14px}.subcard-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.subcard-head h3{margin:0}.tiny-btn{border:0;background:#edf4ff;color:#1c60c7;border-radius:8px;padding:6px 8px;font-size:10px}.timeline{display:grid;gap:9px;max-height:320px;overflow:auto}.timeline-item{display:grid;grid-template-columns:72px 1fr;gap:8px}.timeline-item time{font-size:10px;color:#697a97}.timeline-item strong{font-size:12px;display:block}.timeline-item p{font-size:11px;color:var(--muted);margin:3px 0 0;line-height:1.45}.task{display:grid;grid-template-columns:20px 1fr auto;align-items:center;gap:7px;padding:7px 0;border-bottom:1px dashed #e7ebf2;font-size:11px}.task.done span{text-decoration:line-through;color:#9aa6ba}.task time{font-size:9px;color:#7a88a0}.property{display:grid;grid-template-columns:1fr auto;gap:8px;padding:8px 0;border-bottom:1px solid #edf1f6}.property:last-child{border-bottom:0}.property strong{display:block;font-size:12px}.property small{color:var(--muted);font-size:10px}.property b{color:var(--blue);font-size:12px}.empty{padding:18px;text-align:center;color:var(--muted);font-size:12px}
.ai-panel{display:flex;flex-direction:column;min-height:730px;max-height:calc(100vh - 158px);position:sticky;top:79px;overflow:hidden}.ai-head{padding:14px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.ai-head strong{font-size:17px}.ai-icon{display:inline-grid;place-items:center;width:31px;height:31px;background:var(--blue);border-radius:8px;margin-right:7px}.online{font-size:10px;color:var(--green)}.ai-insight{padding:12px;border-bottom:1px solid var(--line)}.ai-insight h3{font-size:13px;margin:0 0 8px}.metric{display:flex;justify-content:space-between;border-bottom:1px solid #eef1f6;padding:5px 0;font-size:11px}.metric strong{color:var(--blue)}.insight-copy{background:#edf4ff;color:#455a7a;border-radius:8px;padding:8px;margin-top:8px;font-size:11px;line-height:1.45}.quick-actions{display:grid;grid-template-columns:1fr 1fr;gap:6px;padding:9px;border-bottom:1px solid var(--line)}.quick-actions button{border:1px solid #c8dcff;background:#fff;color:#175abb;border-radius:8px;padding:8px;font-size:10px}.quick-actions .wide{grid-column:1/-1;background:#fff7e5;border-color:#edd39a;color:#996600}.chat-log{flex:1;overflow:auto;padding:10px;background:#fafcff}.msg{display:flex;margin-bottom:9px}.msg.user{justify-content:flex-end}.bubble{max-width:90%;padding:8px 10px;border-radius:11px;font-size:11px;line-height:1.5;white-space:pre-wrap}.msg.ai .bubble{background:#edf2f8}.msg.user .bubble{background:#e5efff;color:#154e9e}.chat-form{display:grid;grid-template-columns:1fr 40px;gap:7px;padding:9px;border-top:1px solid var(--line)}.chat-form textarea{resize:none;border:1px solid var(--line);border-radius:9px;padding:8px;outline:none}.chat-form button{border:0;border-radius:9px;background:var(--blue);color:#fff}.ai-note{text-align:center;font-size:9px;color:var(--muted);padding:0 8px 8px}.ai-mode{font-size:9px;padding:3px 6px;border-radius:10px;background:#eef3fb;color:#62728e;margin-left:5px}
.two-col{display:grid;grid-template-columns:1fr 1fr;gap:12px}.three-col{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.stat-card{padding:18px}.stat-card small{display:block;color:var(--muted)}.stat-card strong{font-size:28px;display:block;margin-top:4px}.table-card{overflow:auto}.data-table{width:100%;border-collapse:collapse;font-size:12px}.data-table th,.data-table td{text-align:left;padding:11px 12px;border-bottom:1px solid #e9edf4}.data-table th{font-size:10px;text-transform:uppercase;color:#74839c;background:#f8fafd;position:sticky;top:0}.data-table tr:hover td{background:#fbfcff}.tag{display:inline-block;padding:4px 7px;border-radius:12px;font-size:10px;background:#eef4ff;color:#2162c3}.tag.hot{background:#ffe9e6;color:#d24840}.tag.warm{background:#fff5dc;color:#9c6b03}.tag.cold{background:#eef1f5;color:#66758d}.bar-row{display:grid;grid-template-columns:150px 1fr 40px;gap:10px;align-items:center;margin:10px 0;font-size:11px}.bar{height:10px;background:#edf1f6;border-radius:8px;overflow:hidden}.bar i{display:block;height:100%;background:linear-gradient(90deg,#2d73e7,#78a9fb);border-radius:8px}.kanban{display:grid;grid-template-columns:repeat(4,minmax(220px,1fr));gap:10px;overflow:auto;padding-bottom:8px}.kanban-col{background:#eef3f9;border-radius:12px;padding:9px;min-height:300px}.kanban-head{display:flex;justify-content:space-between;font-size:11px;font-weight:700;margin-bottom:8px}.kanban-card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:10px;margin-bottom:7px}.kanban-card strong{font-size:11px;display:block}.kanban-card small{display:block;color:var(--muted);font-size:9px;margin-top:4px}.section-card{padding:15px}.section-card h3{margin:0 0 11px}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.status-line{display:flex;justify-content:space-between;align-items:center;padding:10px 0;border-bottom:1px solid #edf1f6}.status-line:last-child{border-bottom:0}.status-good{color:var(--green);font-weight:700}.status-warn{color:#b67d0a;font-weight:700}.help{color:var(--muted);font-size:12px;line-height:1.5}.preview-box{margin-top:12px;border:1px solid var(--line);border-radius:10px;padding:10px;max-height:220px;overflow:auto;background:#fafcff;font-size:11px}
dialog{border:0;border-radius:16px;box-shadow:0 30px 90px rgba(0,0,0,.24);width:min(760px,94vw)}dialog::backdrop{background:rgba(8,28,57,.52)}.modal-form{padding:4px}.modal-head{display:flex;justify-content:space-between;align-items:center}.modal-head h2{margin:6px 0 16px}.x-btn{border:0;background:transparent;font-size:25px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:11px}.modal-form>label{margin-top:10px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
@media(max-width:1320px){.customer-grid{grid-template-columns:245px minmax(0,1fr)}.ai-panel{grid-column:1/-1;position:relative;top:0;max-height:none}.chat-log{min-height:260px}.topbar{grid-template-columns:1fr 340px}.profile div:nth-of-type(2){display:none}}
@media(max-width:900px){.app-shell{grid-template-columns:1fr}.sidebar{position:relative;height:auto;min-height:auto}.sidebar nav{grid-template-columns:repeat(4,1fr)}.sidebar-bottom{display:none}.topbar{grid-template-columns:1fr}.slogan,.profile{display:none}.kpis{grid-template-columns:1fr 1fr}.customer-grid{grid-template-columns:1fr}.customer-list{max-height:260px}.info-grid{grid-template-columns:1fr 1fr}.detail-columns,.two-col,.three-col,.settings-grid{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.kanban{grid-template-columns:repeat(4,240px)}}

/* V2.4 persistent login */
.remember-login{display:flex!important;align-items:center;gap:9px;margin:10px 0 14px;font-size:13px;color:#49627f;cursor:pointer}.remember-login input{width:16px!important;height:16px!important;margin:0!important;accent-color:#2563eb}.remember-login span{line-height:1.35}


/* V2.5 - Danh sách khách hàng riêng */
.customer-directory-page{padding-bottom:28px}.directory-toolbar{display:grid;grid-template-columns:minmax(280px,1fr) 180px 170px 190px auto;gap:9px;padding:12px;margin-bottom:10px;align-items:center}.directory-toolbar input,.directory-toolbar select{width:100%;height:40px;border:1px solid var(--line);border-radius:9px;background:#fff;padding:0 10px;color:var(--text);outline:none}.directory-toolbar input:focus,.directory-toolbar select:focus{border-color:#8bb3f6;box-shadow:0 0 0 3px #e9f1ff}.directory-search{position:relative}.directory-search span{position:absolute;left:12px;top:9px;color:#8090a9;font-size:18px}.directory-search input{padding-left:37px}.directory-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:10px}.directory-summary>div{background:#fff;border:1px solid var(--line);border-radius:12px;padding:11px 14px;box-shadow:var(--shadow);display:flex;align-items:baseline;gap:7px}.directory-summary strong{font-size:20px;color:#195fc7}.directory-summary span{font-size:11px;color:var(--muted)}.directory-table-card{overflow:hidden}.bulk-bar{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:10px 12px;border-bottom:1px solid var(--line);background:#fbfcff}.bulk-bar>div:first-child{display:flex;align-items:center;gap:16px}.select-all-label{font-size:12px;font-weight:600;display:flex;align-items:center;gap:7px}.select-all-label input,.customer-select{width:16px;height:16px;accent-color:var(--blue)}#selectedCount{font-size:11px;color:var(--muted)}.btn:disabled{opacity:.45;cursor:not-allowed}.table-scroll{overflow:auto;max-height:calc(100vh - 350px)}.customer-directory-table{min-width:1180px}.customer-directory-table td{vertical-align:middle}.customer-directory-table .check-col{width:42px;text-align:center}.customer-directory-table .action-col{width:210px}.directory-customer{display:flex;align-items:center;gap:9px;min-width:180px}.directory-customer .mini-avatar{flex:0 0 36px;width:36px;height:36px}.directory-customer strong{display:block}.directory-customer small,.cell-sub{display:block;color:var(--muted);font-size:10px;margin-top:3px}.stage-tag{display:inline-block;padding:4px 7px;border-radius:10px;background:#eef4ff;color:#2461b8;font-size:10px;white-space:nowrap}.row-actions{display:flex;align-items:center;gap:5px;white-space:nowrap}.tiny-btn.danger-text{background:#fff0ef;color:#bb443d}.customer-directory-table tr[data-customer-row]{cursor:default}.customer-directory-table tr[data-customer-row]:hover td{background:#f8fbff}
@media(max-width:1100px){.directory-toolbar{grid-template-columns:1fr 1fr}.directory-search{grid-column:1/-1}.directory-summary{grid-template-columns:1fr 1fr}.table-scroll{max-height:none}}
@media(max-width:700px){.directory-toolbar{grid-template-columns:1fr}.directory-search{grid-column:auto}.directory-summary{grid-template-columns:1fr 1fr}.bulk-bar{align-items:flex-start;flex-direction:column}.page-head{align-items:flex-start;flex-direction:column}}

/* V3 AI Sales CRM */
.security-warning{margin:12px 17px 0;padding:10px 13px;border:1px solid #f0c87d;border-radius:10px;background:#fff8e8;color:#7b5711;font-size:12px}.marketing-strip{margin:0 0 12px;padding:9px 11px;border-radius:9px;background:#f8f3e7;border:1px solid #eadbb3;color:#6f5a27;font-size:10px}.ai-status-btn{border:0;background:#eef2f7;color:#68778e;border-radius:999px;padding:5px 8px;font-size:9px}.ai-status-btn.ok{background:#e8f8ef;color:#138553}.ai-status-btn.bad{background:#fff0ee;color:#bd493e}.goldish{background:#fff7e5!important;border-color:#edd39a!important;color:#996600!important}.chat-toolbar{display:flex;justify-content:space-between;align-items:center;padding:7px 10px;border-bottom:1px solid var(--line);background:#fbfcff;color:var(--muted);font-size:9px}.chat-toolbar button{border:0;background:transparent;color:#8a5b0c;font-size:9px}.ai-meta{margin:5px 10px 8px;padding:7px 9px;border:1px solid #dfe7f3;border-radius:9px;background:#f7faff;font-size:9px;display:grid;gap:3px}.ai-meta span{color:#6f7f98}.ai-links{margin:6px 10px 8px;display:grid;gap:5px}.ai-links>b{font-size:9px;color:#65748a}.ai-links a{display:block;text-decoration:none;border:1px solid #dbe4f0;border-radius:8px;padding:6px 8px;background:#fff;color:#1c5aa8;font-size:9px}.ai-media{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin:7px 10px}.media-card{border:1px solid #dce5ef;border-radius:9px;padding:8px;text-decoration:none;color:#31526f;background:#fff;font-size:9px;overflow:hidden}.media-card.image{padding:0}.media-card img{width:100%;height:100px;object-fit:cover;display:block;background:#f1f4f8}.media-card span{display:block;padding:6px}.ai-route{margin:0 10px 8px;color:#9aa6b6;font-size:8px}.inventory-toolbar{display:grid;grid-template-columns:minmax(280px,1fr) 240px 180px auto;gap:8px;padding:12px;margin-bottom:10px}.inventory-toolbar input,.inventory-toolbar select{height:40px;border:1px solid var(--line);border-radius:9px;padding:0 10px;background:#fff}.inventory-table{min-width:1200px}.error-copy{color:#b0443d}.quick-actions{grid-template-columns:1fr 1fr}.quick-actions button{min-height:37px}.ai-panel .bubble{font-size:12px}.ai-panel .chat-log{background:linear-gradient(180deg,#fafcff,#f7f9fd)}
@media(max-width:1100px){.inventory-toolbar{grid-template-columns:1fr 1fr}.inventory-toolbar input{grid-column:1/-1}}
@media(max-width:700px){.inventory-toolbar{grid-template-columns:1fr}.inventory-toolbar input{grid-column:auto}.ai-media{grid-template-columns:1fr}}

/* V3.1 - Chatbox parity + giao diện tư vấn thực chiến */
.ai-panel{min-height:760px;max-height:calc(100vh - 145px);border-color:#d8e1ee;box-shadow:0 10px 30px rgba(17,52,92,.08)}
.ai-head-premium{min-height:62px;padding:10px 12px;background:linear-gradient(135deg,#062f52,#0b5b88);color:#fff;border-bottom:2px solid #d4a437}
.ai-head-premium .ai-brand-line{display:flex;align-items:center;min-width:0;gap:8px}.ai-head-premium .ai-icon{width:36px;height:36px;flex:0 0 36px;border:1px solid rgba(238,205,111,.65);background:rgba(255,255,255,.08);color:#f3d674;font-weight:800;font-size:12px}
.ai-head-premium strong{display:block;font-size:13px;line-height:1.2;color:#fff}.ai-head-premium small{display:block;margin-top:3px;font-size:8.5px;color:rgba(255,255,255,.72);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ai-head-premium .ai-status-btn{flex:0 0 auto;background:rgba(255,255,255,.12);color:#fff}.ai-head-premium .ai-status-btn.ok{background:rgba(55,206,125,.17);color:#bdf7d6}.ai-head-premium .ai-status-btn.bad{background:rgba(255,95,82,.18);color:#ffd1cb}
.ai-customer-context{padding:9px 11px;border-bottom:1px solid var(--line);background:linear-gradient(180deg,#fff,#f8fbff)}.ai-customer-context>div:first-child{display:flex;align-items:baseline;gap:7px}.ai-customer-context span{font-size:9px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.ai-customer-context b{font-size:12px;color:#143d70}.context-pills{display:flex;gap:5px;flex-wrap:wrap;margin-top:6px}.context-pills i{font-style:normal;font-size:8.5px;padding:3px 6px;border-radius:999px;background:#eef4ff;color:#44668f;border:1px solid #dce7f6}
.premium-actions{padding:7px 9px 5px;border-bottom:0;gap:5px}.premium-actions button{min-height:31px;padding:6px 7px;font-size:9px;border-radius:8px}.source-actions{display:flex;align-items:center;gap:5px;padding:3px 9px 8px;border-bottom:1px solid var(--line);background:#fff}.source-actions span{font-size:8.5px;color:var(--muted);margin-right:2px}.source-actions button{border:1px solid #d8e3f2;background:#f8fbff;color:#285f9e;border-radius:999px;padding:4px 7px;font-size:8.5px;cursor:pointer}.source-actions button:hover{border-color:#9bbbe5;background:#eef5ff}
.premium-chat-log{min-height:330px;padding:12px 10px;background:linear-gradient(180deg,#f8fafc,#f4f7fa);scroll-behavior:smooth}.msg{position:relative;align-items:flex-start;gap:6px;margin-bottom:10px}.msg.ai{justify-content:flex-start}.msg.user{padding-left:34px}.ai-msg-avatar{width:25px;height:25px;flex:0 0 25px;display:grid;place-items:center;border-radius:8px;background:linear-gradient(145deg,#063a5f,#0876a9);color:#f3d574;border:1px solid rgba(201,154,46,.42);font-size:8px;font-weight:900;box-shadow:0 3px 8px rgba(5,57,91,.12)}
.bubble{position:relative;max-width:92%;padding:10px 34px 10px 11px;border-radius:14px;font-size:12.5px;line-height:1.56;white-space:normal;overflow-wrap:anywhere}.msg.ai .bubble{background:#fff;border:1px solid #dfe6ec;border-top-left-radius:5px;color:#273c4b;box-shadow:0 2px 8px rgba(18,53,78,.035)}.msg.user .bubble{margin-left:auto;padding-right:11px;background:linear-gradient(135deg,#073b60,#0b628e);color:#fff;border-top-right-radius:5px;box-shadow:0 4px 10px rgba(8,65,98,.10)}.thinking-msg .bubble{color:#718092;font-style:italic}.copy-ai{position:absolute;top:6px;right:6px;width:24px;height:24px;border:0;border-radius:7px;background:#f1f5f8;color:#6c7d89;cursor:pointer;font-size:11px;opacity:.6}.bubble:hover .copy-ai{opacity:1}.bubble-content strong{font-weight:800;color:inherit}.md-heading{display:block;font-weight:800;color:#083f67;margin:2px 0}.md-h1{font-size:14px}.md-h2{font-size:13.5px}.md-h3{font-size:13px}.md-bullet,.md-number{display:block;padding-left:2px;margin:1px 0}
.chat-toolbar{padding:6px 10px;font-size:8.5px;background:#fff}.premium-composer{grid-template-columns:minmax(0,1fr) 44px;align-items:end;gap:7px;padding:9px;background:#fff;box-shadow:0 -5px 18px rgba(16,55,89,.04)}.premium-composer textarea{min-height:44px;max-height:120px;height:44px;resize:none;padding:11px 12px;border:1px solid rgba(201,154,46,.52);border-radius:13px;background:#fffdf9;font-family:inherit;font-size:12.5px;line-height:1.45;overflow-y:auto}.premium-composer textarea:focus{border-color:#c99a2e;box-shadow:0 0 0 3px rgba(201,154,46,.10);background:#fff}.premium-composer button{width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,#b78016,#e1b94d);font-size:18px;box-shadow:0 5px 13px rgba(177,125,20,.20)}.premium-composer button:disabled{opacity:.55}.ai-note{font-size:8px;line-height:1.35;padding:0 9px 7px;background:#fff}.ai-meta{margin-left:31px}.ai-links,.ai-media,.ai-route{margin-left:31px}
@media(min-width:1321px){.customer-grid{grid-template-columns:235px minmax(430px,1fr) minmax(410px,440px);gap:10px}.customer-detail{padding:13px}.info-grid{gap:6px}.info-item{padding:8px;min-height:54px}.detail-columns{gap:8px}.ai-panel{top:73px}}
@media(max-width:1320px){.ai-panel{min-height:680px}.premium-chat-log{min-height:380px;max-height:540px}.ai-head-premium{position:sticky;top:0;z-index:2}}
@media(max-width:700px){.premium-actions{grid-template-columns:1fr 1fr}.source-actions{overflow-x:auto;white-space:nowrap}.premium-chat-log{min-height:380px}.bubble{font-size:13px;max-width:94%}}

/* V3.2 - Website Chatbox parity inside CRM */
@media(min-width:1321px){.customer-grid{grid-template-columns:220px minmax(420px,1fr) minmax(480px,520px)}}
.ai-panel{font-family:Arial,"Segoe UI",Tahoma,sans-serif!important;border:1px solid rgba(201,154,46,.42)!important;border-radius:18px!important;background:#fff!important;overflow:hidden!important;min-height:760px!important;max-height:calc(100vh - 110px)!important;box-shadow:0 14px 36px rgba(0,0,0,.13)!important}
.webchat-head{width:100%;min-height:60px;display:flex;align-items:center;gap:9px;padding:8px 10px;background:linear-gradient(135deg,#063653,#0a5079);color:#fff;border-bottom:1px solid rgba(201,154,46,.55)}
.webchat-head-icon{width:39px;height:39px;flex:0 0 39px;display:grid;place-items:center;border-radius:50%;background:linear-gradient(135deg,#c58d1d,#e6c35d);font-size:20px}
.webchat-head-text{min-width:0;flex:1}.webchat-title{font-size:15px;line-height:1.2;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.webchat-sub{margin-top:3px;color:rgba(255,255,255,.78);font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.webchat-status{max-width:116px;border:1px solid rgba(255,255,255,.18);background:rgba(255,255,255,.10);color:#fff;border-radius:999px;padding:6px 8px;font-size:8.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.webchat-status.ok{color:#c6f6d8;background:rgba(32,180,98,.17)}.webchat-status.bad{color:#ffd0cb;background:rgba(220,75,63,.2)}
.webchat-head-btn{width:32px;height:32px;flex:0 0 32px;border:0;border-radius:50%;background:rgba(255,255,255,.11);color:#f7d77c;display:grid;place-items:center}
.webchat-crm-context{padding:9px 11px;background:#f7fafc;border-bottom:1px solid #e4eaee}.webchat-context-main{display:flex;gap:7px;align-items:baseline}.webchat-context-main span{font-size:9px;color:#71808a;font-weight:700}.webchat-context-main b{font-size:12.5px;color:#07395c}.webchat-context-meta{display:flex;gap:5px;flex-wrap:wrap;margin-top:6px}.webchat-context-meta i{font-style:normal;font-size:9px;color:#4f6878;background:#fff;border:1px solid #dce6ec;border-radius:999px;padding:3px 7px}
.webchat-messages{width:100%;flex:1 1 0;min-height:300px;padding:14px;overflow-y:auto;overflow-x:hidden;background:linear-gradient(180deg,#fbfcfd,#f5f7f9);scrollbar-width:thin}.webchat-messages .msg{display:flex;width:100%;margin:0 0 10px}.webchat-messages .msg.ai{justify-content:flex-start}.webchat-messages .msg.user{justify-content:flex-end;padding-left:40px}.webchat-messages .ai-msg-avatar{display:none}.webchat-messages .bubble{max-width:89%;padding:10px 12px;border-radius:15px;font-size:14px;line-height:1.55;white-space:normal;overflow-wrap:anywhere}.webchat-messages .msg.ai .bubble{color:#303840;background:#fff;border:1px solid #e2e6e9;border-top-left-radius:5px;box-shadow:none}.webchat-messages .msg.user .bubble{color:#fff;background:linear-gradient(135deg,#07395c,#0a5079);border-top-right-radius:5px}.webchat-messages .copy-ai{top:5px;right:5px}.webchat-messages .msg.ai .bubble{padding-right:40px}.webchat-messages .md-heading{color:#07395c}.webchat-messages .ai-meta,.webchat-messages .ai-links,.webchat-messages .ai-media,.webchat-messages .ai-route{margin-left:0}
.webchat-quick{width:100%;flex:0 0 auto;display:flex;flex-wrap:wrap;gap:5px;padding:7px 10px;border-top:1px solid #edf0f2;background:#fff}.webchat-quick button{min-height:31px;padding:5px 9px;border:1px solid rgba(201,154,46,.50);border-radius:18px;background:#fffaf0;color:#755515;font-size:11px;line-height:1.2;font-weight:700}.webchat-quick button:hover{background:#fff4d8;border-color:#c99a2e}
.webchat-sales-tools{display:flex;flex-wrap:wrap;align-items:center;gap:4px;padding:6px 10px;border-top:1px solid #eef1f3;background:#fbfcfd}.webchat-sales-tools>span{width:100%;font-size:8px;font-weight:800;color:#80909b;letter-spacing:.05em;margin-bottom:1px}.webchat-sales-tools button{min-height:27px;border:1px solid #d9e4eb;background:#fff;color:#315b76;border-radius:9px;padding:4px 7px;font-size:9.5px;font-weight:700}.webchat-sales-tools button:hover{border-color:#aebfca;background:#f3f8fb}
.webchat-composer{width:100%;flex:0 0 auto;display:flex;align-items:center;gap:7px;padding:7px 10px;border-top:1px solid #edf0f2;background:#fff}.webchat-composer input{display:block;width:100%;height:44px;margin:0;padding:0 13px;border:1px solid rgba(201,154,46,.62);border-radius:14px;outline:none;background:#fff;color:#303840;font-family:Arial,Helvetica,sans-serif;font-size:15px;line-height:44px;box-shadow:none}.webchat-composer input:focus{border-color:#c99a2e;box-shadow:0 0 0 2px rgba(201,154,46,.10)}.webchat-composer input::placeholder{color:#9da5ab}.webchat-composer button{width:44px;height:44px;min-width:44px;flex:0 0 44px;display:flex;align-items:center;justify-content:center;padding:0;border:0;border-radius:13px;background:linear-gradient(135deg,#bb8417,#e1b94d);color:#fff}.webchat-composer button:disabled{opacity:.55}.webchat-composer button svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:2}
.webchat-footer{flex:0 0 auto;padding:0 11px 7px;background:#fff;color:#8a9197;font-size:8.5px;line-height:1.35;text-align:center}
.webchat-messages .thinking-msg .bubble{font-style:normal;color:#667985}.webchat-messages .thinking-msg .bubble:after{content:" ...";animation:webchatDots 1s steps(4,end) infinite}@keyframes webchatDots{0%{opacity:.25}50%{opacity:1}100%{opacity:.25}}
@media(max-width:1320px){.customer-grid{grid-template-columns:230px minmax(400px,1fr) minmax(410px,470px)}.ai-panel{max-height:none}.webchat-messages{min-height:360px}}
@media(max-width:1100px){.customer-grid{grid-template-columns:1fr}.ai-panel{position:relative!important;top:auto!important;max-height:none!important;min-height:650px!important}.customer-list-card{display:none}.webchat-messages{min-height:390px}}
@media(max-width:700px){.webchat-title{font-size:12px}.webchat-sub{font-size:8.5px}.webchat-status{display:none}.webchat-messages .bubble{font-size:12.5px;max-width:92%}.webchat-quick button{font-size:9.5px}.webchat-sales-tools button{font-size:9px}.webchat-composer input{font-size:16px}.webchat-head{min-height:52px}.webchat-head-icon{width:34px;height:34px;flex-basis:34px}}

/* V3.3 - Worker broker/admin session like website chatbot */
.webchat-authbar{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:7px 10px;border-bottom:1px solid #e4eaee;background:#fff8e7}
.webchat-authbar>div{min-width:0;display:flex;flex-direction:column;gap:2px}.webchat-authbar b{font-size:9px;color:#8b6110;letter-spacing:.025em}.webchat-authbar span{font-size:9px;line-height:1.35;color:#6d634e;white-space:normal;overflow-wrap:anywhere}
.webchat-authbar button{flex:0 0 auto;min-height:31px;padding:5px 9px;border:1px solid #d5aa3c;border-radius:10px;background:linear-gradient(180deg,#fffdf7,#fff0c7);color:#72500c;font-size:9px;font-weight:800;cursor:pointer}.webchat-authbar button:hover{background:#ffeab0}
.webchat-authbar.broker{background:linear-gradient(90deg,#eefbf4,#f9fffc);border-bottom-color:#d5ecdf}.webchat-authbar.broker b{color:#137047}.webchat-authbar.broker span{color:#49695b}.webchat-authbar.broker button{border-color:#b9d9c8;background:#fff;color:#426556}
.worker-login-form{max-width:470px}.worker-login-badge{display:inline-flex;align-items:center;align-self:flex-start;width:max-content;margin:2px 0 7px;padding:5px 9px;border-radius:999px;border:1px solid #e1bd60;background:#fff8e5;color:#7a5712;font-size:10px;font-weight:800}.worker-login-error{min-height:18px;color:#b42318;font-size:11px;line-height:1.35}.worker-login-note{padding:9px 10px;border:1px solid #dce6ec;border-radius:10px;background:#f6fafc;color:#556b78;font-size:10px;line-height:1.45}
@media(max-width:700px){.webchat-authbar{align-items:flex-start;flex-direction:column}.webchat-authbar button{width:100%}}


/* V3.3.2 - Compact UI refinement for CRM chat */
@media(min-width:1321px){.customer-grid{grid-template-columns:210px minmax(420px,1fr) minmax(450px,500px)!important;gap:12px}.customer-detail{padding:12px}}
.ai-panel{border-radius:16px!important;max-height:calc(100vh - 102px)!important}
.webchat-head{min-height:56px;padding:7px 9px}
.webchat-head-icon{width:34px;height:34px;flex:0 0 34px;font-size:18px}
.webchat-title{font-size:13px;line-height:1.15}.webchat-sub{margin-top:2px;font-size:8.8px}
.webchat-status{max-width:102px;padding:5px 7px;font-size:8px}
.webchat-crm-context{padding:7px 9px}.webchat-context-main span{font-size:8px}.webchat-context-main b{font-size:11.5px}.webchat-context-meta i{font-size:8px;padding:2px 6px}
.webchat-authbar{padding:6px 9px}.webchat-authbar b,.webchat-authbar span{font-size:8.5px}.webchat-authbar button{min-height:29px;padding:5px 8px;font-size:8.5px}
.webchat-messages{min-height:280px;padding:10px 10px 8px}.webchat-messages .msg{margin-bottom:8px}.webchat-messages .msg.user{padding-left:28px}.webchat-messages .bubble{max-width:92%;padding:8px 10px;border-radius:13px;font-size:12px;line-height:1.45}.webchat-messages .msg.ai .bubble{padding-right:34px}
.webchat-messages .copy-ai{width:20px;height:20px;font-size:10px;top:4px;right:4px}.webchat-messages .md-heading{margin:1px 0}.md-h1{font-size:12.5px}.md-h2{font-size:12.2px}.md-h3{font-size:12px}.md-bullet,.md-number{font-size:12px;line-height:1.45}
.webchat-quick{gap:4px;padding:6px 9px}.webchat-quick button{min-height:28px;padding:4px 8px;font-size:10px;font-weight:700}
.webchat-sales-tools{gap:4px;padding:5px 9px}.webchat-sales-tools>span{font-size:7.5px}.webchat-sales-tools button{min-height:25px;padding:3px 7px;font-size:8.5px;border-radius:8px}
.webchat-composer{gap:6px;padding:6px 9px}.webchat-composer input{height:40px;padding:0 12px;border-radius:12px;font-size:13px;line-height:40px}.webchat-composer button{width:40px;height:40px;min-width:40px;border-radius:12px}.webchat-composer button svg{width:18px;height:18px}
.webchat-footer{padding:0 10px 6px;font-size:7.5px;line-height:1.3}.ai-links a,.media-card,.ai-meta,.ai-route{font-size:8px}.media-card img{height:84px}
@media(max-width:1320px){.customer-grid{grid-template-columns:220px minmax(360px,1fr) minmax(390px,440px)!important}.webchat-messages{min-height:340px}.webchat-messages .bubble{font-size:11.8px}}
@media(max-width:1100px){.ai-panel{min-height:620px!important}.webchat-messages{min-height:360px}.webchat-quick button{font-size:9.5px}.webchat-composer input{font-size:14px}}
@media(max-width:700px){.webchat-title{font-size:11.5px}.webchat-messages .bubble{font-size:12px;max-width:93%}.webchat-quick button{font-size:9px}.webchat-sales-tools button{font-size:8.5px}.webchat-composer input{font-size:15px}}

/* V3.4 - Facebook Messenger inbox + phone extraction */
.messenger-page{padding-bottom:28px}.messenger-status-row{display:grid;grid-template-columns:minmax(300px,1.8fr) repeat(3,minmax(120px,.55fr));gap:10px;margin-bottom:10px}.messenger-status-card{padding:12px 14px;display:grid;gap:5px}.messenger-status-card>div{display:flex;align-items:center;gap:9px;justify-content:space-between}.messenger-status-card b{font-size:13px}.messenger-status-card small{color:var(--muted);font-size:10px;line-height:1.45}.meta-connection{font-size:9px;padding:4px 7px;border-radius:999px}.meta-connection.ok{background:#eaf8ef;color:#168454}.meta-connection.bad{background:#fff0ed;color:#ba4439}.messenger-stat{padding:11px 12px;text-align:center}.messenger-stat strong{display:block;font-size:22px;color:#174f9d}.messenger-stat span{display:block;margin-top:2px;color:var(--muted);font-size:9px}.messenger-toolbar{display:grid;grid-template-columns:minmax(240px,1fr) 150px 150px 150px;gap:8px;padding:10px;margin-bottom:10px}.messenger-toolbar input,.messenger-toolbar select{height:38px;border:1px solid var(--line);border-radius:9px;padding:0 10px;background:#fff;outline:none}.messenger-layout{display:grid;grid-template-columns:minmax(330px,.78fr) minmax(420px,1.22fr);gap:10px;min-height:620px}.messenger-list,.messenger-detail{overflow:hidden}.messenger-list{display:flex;flex-direction:column}.messenger-list-head{display:flex;justify-content:space-between;align-items:center;padding:11px 12px;border-bottom:1px solid var(--line)}.messenger-list-head b{font-size:12px}.messenger-list-head span{font-size:9px;color:var(--muted)}.messenger-rows{overflow:auto;max-height:680px}.messenger-row{width:100%;display:grid;grid-template-columns:38px minmax(0,1fr);gap:9px;padding:10px;border:0;border-bottom:1px solid #edf1f5;background:#fff;text-align:left;color:inherit}.messenger-row:hover,.messenger-row.active{background:#f4f8ff}.messenger-row.active{box-shadow:inset 3px 0 #246fea}.messenger-avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(135deg,#1877f2,#5a9df5);color:#fff;font-weight:800;font-size:11px}.messenger-row-main{min-width:0}.messenger-row-top{display:flex;justify-content:space-between;gap:8px;align-items:center}.messenger-row-top b{font-size:11.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.messenger-row-top time{font-size:8px;color:#8a96a8;white-space:nowrap}.messenger-row-last{margin-top:3px;font-size:10px;color:#66778d;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.messenger-row-tags{display:flex;gap:4px;flex-wrap:wrap;margin-top:6px}.messenger-row-tags span{font-size:8px;padding:2px 5px;border-radius:999px;background:#f0f3f7;color:#68788d}.messenger-row-tags .phone{background:#eef8f2;color:#297854}.messenger-row-tags .hot{background:#ffe9e7;color:#c94c43}.messenger-row-tags .warm{background:#fff4d8;color:#9a6e12}.messenger-row-tags .cold{background:#eef1f5;color:#61718a}.messenger-row-tags .linked{background:#e9f2ff;color:#2162b8}.messenger-detail{display:flex;flex-direction:column;min-height:620px}.messenger-detail-head{padding:12px 13px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:flex-start;gap:8px}.messenger-detail-head h3{margin:0;font-size:15px}.messenger-id{margin-top:3px;font-size:8px;color:var(--muted)}.messenger-profile-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;padding:9px 12px;border-bottom:1px solid #eef1f5}.messenger-profile-grid>div{padding:7px;border:1px solid #e8edf4;border-radius:8px;background:#fbfcfe}.messenger-profile-grid small{display:block;font-size:8px;color:var(--muted);margin-bottom:2px}.messenger-profile-grid b{font-size:10.5px}.messenger-summary{margin:0 12px 8px;padding:8px 10px;border-radius:9px;background:#f5f9ff;border:1px solid #e1eaf7;display:grid;gap:3px}.messenger-summary b{font-size:9px;color:#315d95}.messenger-summary span{font-size:9.5px;line-height:1.45;color:#526780}.messenger-actions{display:flex;gap:6px;flex-wrap:wrap;padding:0 12px 8px}.messenger-actions .btn{padding:6px 9px;font-size:9px}.fb-chat-history{flex:1;min-height:300px;max-height:420px;overflow:auto;padding:11px 12px;background:linear-gradient(180deg,#f7f9fc,#f2f5f8);border-top:1px solid #edf1f5;border-bottom:1px solid #edf1f5}.fb-msg{max-width:82%;margin-bottom:8px}.fb-msg.incoming{margin-right:auto}.fb-msg.outgoing{margin-left:auto}.fb-msg-meta{margin:0 4px 2px;color:#8490a2;font-size:7.5px}.fb-msg.outgoing .fb-msg-meta{text-align:right}.fb-msg-text{padding:8px 10px;border-radius:13px;font-size:10.5px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.fb-msg.incoming .fb-msg-text{background:#fff;border:1px solid #e2e7ee;border-top-left-radius:5px}.fb-msg.outgoing .fb-msg-text{background:linear-gradient(135deg,#1877f2,#3a8af2);color:#fff;border-top-right-radius:5px}.fb-msg-attach{font-size:8px;color:#66788d;margin:3px 4px}.messenger-reply{display:grid;grid-template-columns:1fr auto;gap:6px;padding:8px 10px;background:#fff}.messenger-reply input{height:38px;border:1px solid #dce4ef;border-radius:10px;padding:0 11px;outline:none}.messenger-reply input:focus{border-color:#8fb8f3;box-shadow:0 0 0 3px #edf4ff}.messenger-reply .btn{padding:7px 12px}.messenger-policy-note{padding:0 11px 8px;color:#8a96a4;font-size:7.5px;line-height:1.35}.messenger-empty{min-height:180px;display:grid;place-items:center;align-content:center;text-align:center;color:#7d8b9c;padding:24px}.messenger-empty b{font-size:13px;color:#51647c}.messenger-empty span{margin-top:5px;max-width:360px;font-size:9.5px;line-height:1.45}.messenger-footnote{margin-top:8px;color:#7f8da1;font-size:8.5px}
@media(max-width:1200px){.messenger-status-row{grid-template-columns:1fr 1fr 1fr}.messenger-status-card{grid-column:1/-1}.messenger-toolbar{grid-template-columns:1fr 1fr}.messenger-layout{grid-template-columns:1fr}.messenger-rows{max-height:420px}.messenger-detail{min-height:560px}}
@media(max-width:700px){.messenger-status-row{grid-template-columns:1fr 1fr}.messenger-status-card{grid-column:1/-1}.messenger-toolbar{grid-template-columns:1fr}.messenger-layout{grid-template-columns:1fr}.messenger-profile-grid{grid-template-columns:1fr 1fr}.fb-chat-history{max-height:360px}.messenger-row-top time{display:none}}


/* V3.5 - Live Telesales */
.live-telesale-page{padding-bottom:30px}.live-dot-head{display:inline-block;width:10px;height:10px;margin-right:7px;border-radius:50%;background:#e54848;box-shadow:0 0 0 5px rgba(229,72,72,.10);animation:livePulse 1.6s infinite}@keyframes livePulse{50%{box-shadow:0 0 0 9px rgba(229,72,72,0)}}
.live-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:9px;margin-bottom:10px}.live-stats>div{position:relative;min-height:74px;padding:11px 13px;border:1px solid var(--line);border-radius:13px;background:#fff;box-shadow:var(--shadow)}.live-stats small{display:block;color:var(--muted);font-size:10px}.live-stats strong{display:block;margin-top:4px;font-size:23px;color:#123e70}.live-stats em{position:absolute;right:12px;bottom:11px;padding:3px 7px;border-radius:999px;background:#eaf8f0;color:#168357;font-size:9px;font-style:normal;font-weight:800}
.live-toolbar{display:grid;grid-template-columns:minmax(260px,1fr) 190px 160px 230px auto;gap:7px;padding:9px;margin-bottom:10px}.live-toolbar select{height:38px;padding:0 9px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--text)}.live-toolbar .directory-search{height:38px}
.live-layout{display:grid;grid-template-columns:255px minmax(390px,1fr) 310px;gap:10px;align-items:stretch}.live-layout>.card{min-height:560px;overflow:hidden}.live-queue{display:flex;flex-direction:column}.live-queue-head{height:48px;display:flex;align-items:center;justify-content:space-between;padding:0 11px;border-bottom:1px solid var(--line)}.live-queue-head b{font-size:12px}.live-queue-head span{font-size:9px;color:var(--muted)}.live-queue-list{flex:1;max-height:650px;overflow:auto;padding:6px}.live-queue-row{position:relative;width:100%;display:grid;grid-template-columns:8px minmax(0,1fr) 34px;gap:7px;align-items:start;padding:9px 7px;border:0;border-bottom:1px solid #edf1f5;background:#fff;text-align:left;border-radius:8px}.live-queue-row:hover,.live-queue-row.active{background:#eef5ff}.live-queue-row.active{box-shadow:inset 3px 0 #246fea}.live-heat{width:7px;height:7px;margin-top:5px;border-radius:50%}.live-heat.hot{background:#e5534b}.live-heat.warm{background:#e4a11f}.live-heat.cold{background:#7c8ca4}.live-q-main{min-width:0}.live-q-main b{display:block;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.live-q-main small,.live-q-main em{display:block;margin-top:2px;color:#72819b;font-size:8.5px;line-height:1.3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.live-q-main em{font-style:normal;color:#506680}.live-q-score{display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:#edf4ff;color:#1b61c9;font-size:9px;font-weight:900}.live-callback{grid-column:2/4;color:#a56d00;font-size:8px;font-style:normal}
.live-work{padding:13px}.live-work-head{display:flex;justify-content:space-between;align-items:center;padding-bottom:10px;border-bottom:1px solid #edf1f5;color:#72819b;font-size:8.5px;font-weight:800;letter-spacing:.05em}.live-timer{padding:5px 9px;border-radius:999px;background:#f2f4f7;color:#7d8898;font-size:9px}.live-timer.on{background:#fff0ef;color:#c33f36}.live-customer-top{display:flex;gap:11px;align-items:center;padding:15px 0 12px}.live-avatar{width:52px;height:52px;flex:0 0 52px;display:grid;place-items:center;border-radius:50%;background:linear-gradient(135deg,#276de0,#7ba9ff);color:#fff;font-size:15px;font-weight:900}.live-customer-top h2{margin:0 0 3px;font-size:19px}.live-customer-top a{color:#145ebd;text-decoration:none;font-size:13px;font-weight:800}.live-badges{display:flex;gap:4px;flex-wrap:wrap;margin-top:5px}.live-badges span{padding:3px 6px;border:1px solid #dde7f4;border-radius:999px;background:#f7faff;color:#526a89;font-size:8px}.live-info-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.live-info-grid>div{min-height:53px;padding:8px;border:1px solid #e6ebf3;border-radius:9px;background:#fbfcfe}.live-info-grid small{display:block;margin-bottom:3px;color:#8290a5;font-size:8px}.live-info-grid b{display:block;font-size:10px;line-height:1.3;overflow-wrap:anywhere}.live-note{margin-top:8px;padding:9px 10px;border-radius:9px;background:#fff9ea;border:1px solid #efdfb5}.live-note small{color:#92701f;font-size:8px;font-weight:800}.live-note p{margin:4px 0 0;font-size:10px;line-height:1.45}.live-call-actions{display:flex;gap:6px;flex-wrap:wrap;margin:11px 0}.live-call-btn{min-height:40px;padding:0 17px;border:0;border-radius:10px;background:linear-gradient(135deg,#168957,#22b372);color:#fff;font-weight:900;font-size:11px;box-shadow:0 5px 14px rgba(24,137,87,.18)}.live-ai-script{margin-top:8px;border:1px solid #dce6ef;border-radius:11px;background:#fff;overflow:hidden}.live-section-title{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:9px 10px;border-bottom:1px solid #edf1f4}.live-section-title span{color:#173f67;font-size:9px;font-weight:900;letter-spacing:.04em}.live-section-title small{color:#8896a7;font-size:8px}.live-script-text{max-height:250px;overflow:auto;padding:10px 11px;color:#334b5c;font-size:10.5px;line-height:1.52}.live-script-text .muted{color:#8794a3}
.live-result{padding:0 11px 11px}.live-result>.live-section-title{margin:0 -11px 8px}.live-outcomes{display:grid;grid-template-columns:1fr 1fr;gap:6px}.live-outcomes button{min-height:35px;padding:6px;border:1px solid #dce4ec;border-radius:9px;background:#fff;color:#38566b;font-size:9px;font-weight:800}.live-outcomes button:hover{border-color:#8faec5;background:#f4f9fc}.live-outcomes button.positive{border-color:#bde1cb;background:#f3fbf6;color:#14704a}.live-outcomes button.negative{border-color:#eed0cc;background:#fff7f6;color:#a8423b}.live-field{display:grid;gap:4px;margin-top:9px;color:#617486;font-size:8.5px;font-weight:800}.live-field textarea,.live-field input{width:100%;border:1px solid #dfe6ee;border-radius:9px;padding:8px;background:#fff;outline:none;font:10px/1.4 inherit}.live-field textarea:focus,.live-field input:focus{border-color:#82aef1;box-shadow:0 0 0 3px #eaf2ff}.live-next-row{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:9px}.live-empty{display:grid;place-items:center;min-height:300px;padding:20px;color:#8290a3;text-align:center;font-size:11px}.live-history{margin-top:10px;overflow:hidden}.live-history .live-section-title{padding:10px 12px}.live-history .data-table td,.live-history .data-table th{padding:8px 10px;font-size:9px}.live-history .data-table small{color:#8090a3}
@media(max-width:1320px){.live-toolbar{grid-template-columns:minmax(220px,1fr) 160px 140px 210px auto}.live-layout{grid-template-columns:225px minmax(350px,1fr) 285px}.live-info-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:1080px){.live-layout{grid-template-columns:1fr 1fr}.live-queue{grid-row:span 2}.live-result{grid-column:2}.live-toolbar{grid-template-columns:1fr 1fr}.live-toolbar .directory-search{grid-column:1/-1}.live-stats{grid-template-columns:repeat(2,1fr)}}
@media(max-width:760px){.live-layout{grid-template-columns:1fr}.live-queue,.live-result{grid-column:auto;grid-row:auto}.live-queue-list{max-height:310px}.live-toolbar{grid-template-columns:1fr}.live-toolbar .directory-search{grid-column:auto}.live-stats{grid-template-columns:1fr 1fr}.live-info-grid{grid-template-columns:1fr 1fr}.live-outcomes{grid-template-columns:1fr 1fr}}

/* V3.6 - Trợ lý tư vấn Live */
.advisor-page{padding-bottom:30px}.advisor-toolbar{display:grid;grid-template-columns:minmax(300px,1fr) 190px 170px;gap:8px;padding:9px;margin-bottom:10px}.advisor-toolbar select{height:38px;padding:0 10px;border:1px solid var(--line);border-radius:9px;background:#fff}.advisor-toolbar .directory-search{height:38px}
.advisor-layout{display:grid;grid-template-columns:245px minmax(500px,1fr) 310px;gap:10px;align-items:start}.advisor-layout>.card{min-height:650px;overflow:hidden}.advisor-list{display:flex;flex-direction:column}.advisor-list-head{height:47px;display:flex;align-items:center;justify-content:space-between;padding:0 11px;border-bottom:1px solid var(--line)}.advisor-list-head b{font-size:12px}.advisor-list-head span{font-size:9px;color:var(--muted)}.advisor-list-scroll{max-height:690px;overflow:auto;padding:6px}.advisor-customer-row{width:100%;display:grid;grid-template-columns:8px minmax(0,1fr) 30px;gap:7px;align-items:start;padding:9px 7px;border:0;border-bottom:1px solid #edf1f5;background:#fff;text-align:left;border-radius:8px}.advisor-customer-row:hover,.advisor-customer-row.active{background:#eef5ff}.advisor-customer-row.active{box-shadow:inset 3px 0 #246fea}.advisor-customer-row b{display:block;font-size:11px}.advisor-customer-row small,.advisor-customer-row em{display:block;margin-top:2px;color:#72819b;font-size:8.5px;line-height:1.3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.advisor-customer-row em{font-style:normal;color:#506680}.advisor-customer-row>i{display:grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#edf4ff;color:#1b61c9;font-size:8px;font-style:normal;font-weight:900}
.advisor-main{padding:0}.advisor-main-head{min-height:57px;display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 12px;border-bottom:1px solid #e8edf3;background:linear-gradient(135deg,#073a5d,#0d5d87);color:#fff}.advisor-main-head>div{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.advisor-main-head b{font-size:12px;letter-spacing:.04em}.advisor-main-head small{width:100%;padding-left:17px;color:#c7dae6;font-size:8px}.advisor-main-head .btn{border-color:rgba(255,255,255,.25);background:rgba(255,255,255,.12);color:#fff;font-size:9px}.advisor-live-dot{width:9px;height:9px;border-radius:50%;background:#55e59e;box-shadow:0 0 0 4px rgba(85,229,158,.15)}.advisor-customer-strip{display:flex;gap:6px;flex-wrap:wrap;align-items:center;padding:8px 12px;border-bottom:1px solid #edf1f4;background:#fbfcfe}.advisor-customer-strip b{font-size:11px;color:#123f67;margin-right:3px}.advisor-customer-strip span{padding:3px 7px;border-radius:999px;border:1px solid #dce6ef;background:#fff;font-size:8.5px;color:#60778b}
.advisor-mode-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;padding:10px 12px 6px}.advisor-mode{min-height:62px;padding:7px;border:1px solid #dce5ee;border-radius:10px;background:#fff;text-align:left;color:#3b566b}.advisor-mode:hover{background:#f7fbfe}.advisor-mode.active{border-color:#c79a37;background:#fff9eb;box-shadow:0 0 0 2px rgba(199,154,55,.08)}.advisor-mode>span{display:block;font-size:15px}.advisor-mode b{display:block;margin-top:2px;font-size:9.5px}.advisor-mode small{display:block;margin-top:2px;font-size:7.5px;line-height:1.25;color:#8290a0}
.advisor-question{display:grid;gap:6px;padding:7px 12px 0}.advisor-question>span{font-size:8px;font-weight:900;letter-spacing:.05em;color:#6f8293}.advisor-question textarea{width:100%;min-height:106px;resize:vertical;border:1.5px solid #c99a2e;border-radius:12px;padding:11px 12px;background:#fffdf8;color:#263d4d;outline:none;font:12px/1.5 inherit}.advisor-question textarea:focus{box-shadow:0 0 0 3px rgba(201,154,46,.10)}.advisor-example-row{display:flex;gap:5px;flex-wrap:wrap;padding:7px 12px}.advisor-example-row button{border:1px solid #e2e8ee;border-radius:999px;background:#f8fafc;color:#657b8c;padding:5px 8px;font-size:8px}.advisor-example-row button:hover{border-color:#b7c8d5;background:#fff}.advisor-run-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:6px 12px 11px}.advisor-hint{max-width:58%;color:#82909d;font-size:8px;line-height:1.4}.advisor-run-btn{min-height:40px;padding:0 15px;border:0;border-radius:10px;background:linear-gradient(135deg,#b67d13,#e1b94d);color:#fff;font-size:9.5px;font-weight:900;box-shadow:0 5px 14px rgba(182,125,19,.18)}.advisor-run-btn:disabled{opacity:.55}
.advisor-answer{margin:0 12px 12px;border:1px solid #dfe7ed;border-radius:12px;background:#f9fbfc;overflow:hidden}.advisor-answer.has-answer{background:#fff;border-color:#cddce7;box-shadow:0 5px 18px rgba(15,64,96,.05)}.advisor-answer-head{min-height:43px;display:flex;align-items:center;justify-content:space-between;padding:7px 9px;border-bottom:1px solid #e7edf1;background:#f6f9fb}.advisor-answer-head>div{display:flex;align-items:center;gap:6px}.advisor-answer-head b{font-size:9px;color:#164664}.advisor-answer-head small{font-size:7.5px;color:#8b9aa5}.advisor-answer-head .btn{padding:6px 8px;font-size:8px}.advisor-answer-body{min-height:150px;max-height:360px;overflow:auto;padding:12px 13px;color:#2d424f;font-size:11.5px;line-height:1.58}.advisor-placeholder{display:grid;place-items:center;min-height:125px;color:#8a98a5;text-align:center}.advisor-answer-actions{display:flex;gap:5px;flex-wrap:wrap;padding:8px 9px;border-top:1px solid #e9eef2;background:#fbfcfd}.advisor-answer-actions .btn{padding:6px 9px;font-size:8.5px}
.advisor-context{padding:0 11px 12px}.advisor-context-title{margin:0 -11px 0;padding:11px;border-bottom:1px solid #edf1f5;color:#31566f;font-size:9px;font-weight:900;letter-spacing:.05em}.advisor-profile-head{display:flex;gap:10px;align-items:center;padding:13px 0 10px}.advisor-profile-head h2{margin:0 0 2px;font-size:17px}.advisor-phone{font-size:10px;color:#2466b5;font-weight:800}.advisor-context-grid{display:grid;grid-template-columns:1fr 1fr;gap:6px}.advisor-context-grid>div{min-height:50px;padding:7px;border:1px solid #e7ecf2;border-radius:9px;background:#fbfcfe}.advisor-context-grid small{display:block;color:#8592a0;font-size:7.5px}.advisor-context-grid b{display:block;margin-top:3px;font-size:9px;line-height:1.3;overflow-wrap:anywhere}.advisor-note{margin-top:8px;padding:8px 9px;border:1px solid #efdfb5;border-radius:9px;background:#fff9ea}.advisor-note small{font-size:7.5px;color:#92701f;font-weight:900}.advisor-note p{margin:4px 0 0;font-size:9px;line-height:1.4}.advisor-recent{margin-top:10px}.advisor-mini-title{margin-bottom:5px;color:#718495;font-size:8px;font-weight:900}.advisor-recent>div:not(.advisor-mini-title){display:grid;grid-template-columns:68px 1fr;gap:6px;padding:6px 0;border-bottom:1px dashed #e5ebef}.advisor-recent time{font-size:7.5px;color:#8a97a3}.advisor-recent span b{display:block;font-size:8.5px}.advisor-recent span small{display:block;margin-top:2px;color:#738696;font-size:8px;line-height:1.35}.advisor-recent p{font-size:9px;color:#8b98a3}.advisor-empty{display:grid;place-items:center;min-height:250px;padding:18px;text-align:center;color:#83919e;font-size:10px}.advisor-empty.compact{min-height:54px}
@media(max-width:1320px){.advisor-layout{grid-template-columns:220px minmax(450px,1fr) 285px}.advisor-mode-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:1080px){.advisor-layout{grid-template-columns:220px 1fr}.advisor-context{grid-column:1/-1;min-height:auto!important}.advisor-context-grid{grid-template-columns:repeat(3,1fr)}.advisor-layout>.card{min-height:560px}.advisor-toolbar{grid-template-columns:1fr 1fr}.advisor-toolbar .directory-search{grid-column:1/-1}}
@media(max-width:760px){.advisor-layout{grid-template-columns:1fr}.advisor-list-scroll{max-height:280px}.advisor-layout>.card{min-height:auto}.advisor-mode-grid{grid-template-columns:1fr 1fr}.advisor-context-grid{grid-template-columns:1fr 1fr}.advisor-toolbar{grid-template-columns:1fr}.advisor-toolbar .directory-search{grid-column:auto}.advisor-run-row{align-items:stretch;flex-direction:column}.advisor-hint{max-width:none}.advisor-run-btn{width:100%}}
\n\n/* V3.6.1 - Global polished typography for every AI response */
.rich-chat-content{display:block;width:100%;color:inherit}
.rich-chat-content .md-line{margin:0 0 6px;line-height:1.62}
.rich-chat-content .md-line:last-child{margin-bottom:0}
.rich-chat-content .md-gap{height:5px}
.rich-chat-content .md-heading{display:block;margin:13px 0 7px;padding:6px 9px 6px 10px;border-left:3px solid #c99a2e;border-radius:6px;background:linear-gradient(90deg,#f7fbfe 0,#fff 90%);color:#07395c;font-weight:850;letter-spacing:.025em;line-height:1.35}
.rich-chat-content .md-heading:first-child{margin-top:0}
.rich-chat-content .md-h1{font-size:13.5px}.rich-chat-content .md-h2{font-size:13px}.rich-chat-content .md-h3,.rich-chat-content .md-auto-heading{font-size:12.5px}
.rich-chat-content .md-subheading{margin:10px 0 5px;color:#154d72;font-size:12px;font-weight:800;line-height:1.4}
.rich-chat-content .md-bullet,.rich-chat-content .md-number{display:grid;grid-template-columns:16px minmax(0,1fr);gap:4px;align-items:start;margin:5px 0;line-height:1.58}
.rich-chat-content .md-bullet-dot{color:#c18a1d;font-weight:900;text-align:center}.rich-chat-content .md-number>b{color:#0b5682;font-weight:850}
.rich-chat-content .md-quote{margin:8px 0;padding:8px 10px;border-left:3px solid #a7bbca;border-radius:0 7px 7px 0;background:#f5f8fa;color:#486171;line-height:1.58}
.rich-chat-content .md-divider{height:1px;margin:10px 0;background:linear-gradient(90deg,transparent,#dbe4ea 12%,#dbe4ea 88%,transparent)}
.rich-chat-content strong{font-weight:850;color:#102f47}.rich-chat-content code{padding:1px 4px;border-radius:4px;background:#eef3f6;color:#31556d;font:0.92em ui-monospace,SFMono-Regular,Consolas,monospace}
.webchat-messages .msg.ai .bubble{padding:10px 34px 11px 11px!important;line-height:1.58!important}
.webchat-messages .msg.ai .bubble .rich-chat-content{font-size:12px}
.webchat-messages .msg.ai .bubble .md-heading{box-shadow:inset 0 0 0 1px rgba(17,72,108,.035)}
.advisor-answer-body .rich-chat-content{font-size:11.8px}.advisor-answer-body .md-heading{margin-top:14px;background:linear-gradient(90deg,#f3f8fb,#fff)}
.live-script-text .rich-chat-content{font-size:10.8px}
@media(max-width:700px){.rich-chat-content .md-line{margin-bottom:5px;line-height:1.56}.rich-chat-content .md-heading{margin-top:11px;padding:5px 8px}.webchat-messages .msg.ai .bubble .rich-chat-content{font-size:11.8px}}


/* V3.6.3 - Chatbot parity for PTG/media and clean conversation */
.ai-media-block{margin:7px 10px 10px;padding:9px;border:1px solid #e1e7eb;border-radius:11px;background:#fff}
.ai-media-title{display:block;margin:0 0 7px;color:#07395c;font-size:10px;line-height:1.35}
.ai-media-block .ai-media{margin:0;display:grid;grid-template-columns:1fr 1fr;gap:6px}
.ai-media-block .media-card{display:flex;align-items:center;gap:5px;min-height:36px;border:1px solid #dce5ef;border-radius:9px;padding:7px 8px;background:#fff;color:#31526f;text-decoration:none;font-size:9px;overflow:hidden}
.ai-media-block .media-card.image{display:block;padding:0}.ai-media-block .media-card img{width:100%;height:92px;object-fit:cover;display:block}.ai-media-block .media-card.image span{display:block;padding:6px}
.ai-media-note{margin-top:6px;color:#87939b;font-size:7.8px;line-height:1.35}
.webchat-messages .ai-meta,.webchat-messages .ai-route{display:none!important}
@media(max-width:700px){.ai-media-block .ai-media{grid-template-columns:1fr}}


/* V3.6.3 - Tệp AI tạo: ưu tiên rõ ràng, đẹp và sẵn sàng gửi khách */
.ai-generated-files{margin:10px 0 8px;padding:10px;border:1px solid #ead7a0;border-radius:13px;background:linear-gradient(180deg,#fffdf7,#fffaf0);box-shadow:0 4px 12px rgba(132,91,10,.05)}
.ai-generated-head{display:flex;align-items:center;gap:8px;margin-bottom:8px;color:#6f5010}.ai-generated-head>span{width:28px;height:28px;display:grid;place-items:center;border-radius:9px;background:#fff1c7}.ai-generated-head b{display:block;font-size:11.5px;line-height:1.25;color:#694a0b}.ai-generated-head small{display:block;margin-top:2px;font-size:8.5px;color:#8a7955;font-weight:500}
.ai-file-card{display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:9px;padding:10px 11px;border:1px solid #e1e7ef;border-radius:11px;background:#fff;text-decoration:none!important;color:#163653!important;transition:.16s}.ai-file-card:hover{transform:translateY(-1px);border-color:#cfaa4c;box-shadow:0 5px 14px rgba(18,57,89,.08)}
.ai-file-icon{width:34px;height:34px;display:grid;place-items:center;border-radius:9px;background:#edf6ee;font-size:18px}.ai-file-copy{min-width:0}.ai-file-copy b{display:block;font-size:11px;color:#0b2b57;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ai-file-copy small{display:block;margin-top:3px;font-size:8.5px;line-height:1.35;color:#718096}.ai-file-download{padding:6px 8px;border-radius:8px;background:#0b2b57;color:#fff;font-size:8.5px;font-weight:800;white-space:nowrap}
@media(max-width:700px){.ai-file-card{grid-template-columns:32px minmax(0,1fr)}.ai-file-download{grid-column:2;width:max-content}.ai-file-copy b{white-space:normal}}


/* V3.6.4 — Chatbox parity: font, long answer collapse, PTG/image zoom viewer */
.webchat-messages{padding:13px 14px 14px!important;background:radial-gradient(circle at 92% 4%,rgba(207,169,75,.08),transparent 25%),linear-gradient(180deg,#f8fbfd 0%,#f4f7f9 100%)!important}
.webchat-messages .msg{position:relative!important;margin-bottom:10px!important;animation:crmChatMsgIn .18s ease-out both}
@keyframes crmChatMsgIn{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
.webchat-messages .msg.ai .bubble{position:relative!important;max-width:96%!important;padding:12px 14px!important;border:1px solid #dce5e9!important;border-radius:5px 15px 15px 15px!important;background:rgba(255,255,255,.98)!important;box-shadow:0 3px 12px rgba(8,45,68,.055)!important;color:#263d4a!important;font-size:12.8px!important;line-height:1.50!important;letter-spacing:.005em!important}
.webchat-messages .msg.user .bubble{max-width:88%!important;padding:9px 12px!important;border-radius:15px 5px 15px 15px!important;font-size:14.5px!important;line-height:1.55!important;background:linear-gradient(135deg,#064366,#08608a)!important;box-shadow:0 4px 12px rgba(5,59,91,.16)!important}
.webchat-messages .msg.ai .bubble .rich-chat-content{font-size:12.8px!important;line-height:1.50!important}
.webchat-messages .msg.ai .bubble .md-line{line-height:1.50!important;margin-bottom:5px!important}
.webchat-messages .msg.ai .bubble .md-heading{line-height:1.35!important}.webchat-messages .msg.ai .bubble .md-bullet,.webchat-messages .msg.ai .bubble .md-number{line-height:1.47!important;margin:2px 0!important}
.webchat-messages .msg.ai.has-long-answer{flex-direction:column!important;align-items:flex-start!important}
.webchat-messages .bubble.chat-long-answer{max-height:430px!important;overflow:hidden!important;padding-bottom:32px!important}
.webchat-messages .bubble.chat-long-answer:after{content:"";position:absolute;left:0;right:0;bottom:0;height:70px;background:linear-gradient(transparent,#fff 72%);pointer-events:none;z-index:2}
.webchat-messages .bubble.chat-long-answer.expanded{max-height:none!important;overflow:visible!important}
.webchat-messages .bubble.chat-long-answer.expanded:after{display:none!important}
.chat-answer-more{margin:5px 0 0 8px;padding:6px 10px;border:1px solid rgba(201,154,46,.44);border-radius:999px;background:#fffaf0;color:#755515;font:700 9.5px/1.2 Arial,Helvetica,sans-serif;cursor:pointer;box-shadow:0 2px 6px rgba(121,88,16,.04)}
.chat-answer-more:hover{background:#fff3d7;border-color:#c99a2e}

.ai-media-block .media-card{position:relative;cursor:zoom-in!important}.ai-media-block .media-card.pdf{cursor:pointer!important;min-height:52px!important;padding:8px 42px 8px 8px!important}.media-pdf-icon{width:30px;height:30px;flex:0 0 30px;display:grid;place-items:center;border-radius:7px;background:#fff1ef;color:#b34036;font-size:8px;font-weight:900;border:1px solid #f0d0cc}.media-expand{position:absolute;top:7px;right:7px;z-index:5;width:30px;height:30px;display:flex;align-items:center;justify-content:center;padding:0;border:1px solid rgba(255,255,255,.82);border-radius:9px;background:rgba(6,54,83,.90);color:#fff;box-shadow:0 3px 12px rgba(0,0,0,.22);cursor:pointer}.media-expand svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:2}.media-card.pdf .media-expand{font-size:15px}
.chat-media-viewer{position:fixed;inset:0;z-index:2147483600;display:none;flex-direction:column;background:rgba(2,13,20,.96);backdrop-filter:blur(3px);-webkit-backdrop-filter:blur(3px)}.chat-media-viewer.open{display:flex}.chat-media-bar{height:56px;min-height:56px;display:flex;align-items:center;gap:7px;padding:7px 10px;background:linear-gradient(135deg,#052f4b,#07577f);border-bottom:1px solid rgba(201,154,46,.55);color:#fff}.chat-media-title{min-width:0;flex:1;font:700 12px/1.25 Arial,Helvetica,sans-serif;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-viewer-btn{height:38px;min-width:38px;display:inline-flex;align-items:center;justify-content:center;padding:0 10px;border:1px solid rgba(255,255,255,.20);border-radius:9px;background:rgba(255,255,255,.10);color:#fff;text-decoration:none;font:700 10px/1 Arial,Helvetica,sans-serif;cursor:pointer}.chat-viewer-btn:hover{background:rgba(255,255,255,.18)}.chat-viewer-btn.close{font-size:22px;color:#f6d77a}.chat-media-stage{position:relative;flex:1;min-height:0;overflow:hidden;display:flex;align-items:center;justify-content:center;background:#07131b;touch-action:none;user-select:none}.chat-media-stage img{display:none;max-width:92vw;max-height:calc(100vh - 74px);width:auto;height:auto;object-fit:contain;transform-origin:center center;will-change:transform;cursor:grab;-webkit-user-drag:none;user-select:none}.chat-media-stage img.show{display:block}.chat-media-stage img.dragging{cursor:grabbing}.chat-media-stage iframe{display:none;width:100%;height:100%;border:0;background:#fff}.chat-media-stage iframe.show{display:block}.chat-media-hint{position:absolute;left:50%;bottom:12px;transform:translateX(-50%);max-width:92%;padding:6px 10px;border-radius:999px;background:rgba(0,0,0,.55);color:#fff;font:500 9.5px/1.25 Arial,Helvetica,sans-serif;text-align:center;pointer-events:none}.chat-media-open{overflow:hidden}
body.chat-media-open{overflow:hidden}
@media(max-width:700px){.webchat-messages .msg.ai .bubble,.webchat-messages .msg.ai .bubble .rich-chat-content{font-size:12.4px!important}.webchat-messages .msg.user .bubble{font-size:13px!important}.webchat-messages .bubble.chat-long-answer{max-height:360px!important}.chat-media-bar{height:50px;min-height:50px;padding:6px;gap:5px}.chat-media-title{font-size:10px}.chat-viewer-btn{height:36px;min-width:34px;padding:0 8px;font-size:9px}.chat-media-stage img{max-width:98vw;max-height:calc(100svh - 62px)}.chat-media-hint{bottom:8px;font-size:8.5px}.media-expand{width:30px;height:30px}}


/* V3.6.5 - Customer analysis / closing opportunity card */
.customer-analysis-score{margin:8px 10px 10px;padding:10px 11px;border:1px solid #d9e4ee;border-radius:12px;background:linear-gradient(180deg,#fbfdff,#f5f9fd)}
.customer-analysis-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.customer-analysis-top>div{display:flex;align-items:baseline;gap:7px}.customer-analysis-top span{font-size:8px;font-weight:800;letter-spacing:.06em;color:#718395}.customer-analysis-top b{font-size:20px;line-height:1;color:#0b4b73}.customer-analysis-top strong{font-size:9px;color:#735313;background:#fff5d7;border:1px solid #ead292;border-radius:999px;padding:4px 7px;white-space:nowrap}
.customer-analysis-bar{height:6px;margin:8px 0 7px;border-radius:999px;background:#e6edf3;overflow:hidden}.customer-analysis-bar i{display:block;height:100%;border-radius:999px;background:linear-gradient(90deg,#d2a130,#0f7594)}
.customer-analysis-foot{font-size:8.5px;line-height:1.4;color:#6d7d8a}


/* V3.7 — Messenger AI Lead Intelligence TEST mode */
.page-test-chip{display:inline-flex;vertical-align:middle;margin-left:7px;padding:3px 7px;border-radius:999px;background:#eef7ff;border:1px solid #b9d7f5;color:#1e5d99;font-size:9px;font-weight:800;letter-spacing:.04em}
.test-safety-banner{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:10px;padding:10px 12px;border:1px solid #b8d9c5;border-radius:12px;background:linear-gradient(90deg,#effaf3,#fbfffc)}
.test-safety-banner>div{display:grid;gap:2px}.test-safety-banner b{font-size:10px;color:#166b43}.test-safety-banner span{font-size:9px;color:#557364;line-height:1.45}.test-safety-banner label{display:grid;gap:4px;color:#557364;font-size:8px;font-weight:700;white-space:nowrap}.test-safety-banner select{height:33px;border:1px solid #b8d9c5;border-radius:9px;background:#fff;padding:0 9px;font-size:9px;color:#284f3a}
.messenger-toolbar.v37{grid-template-columns:minmax(260px,1fr) 140px 170px 165px 145px}
.messenger-person{display:flex;align-items:center;gap:9px;min-width:0}.messenger-avatar.large{width:44px;height:44px;flex:0 0 44px;font-size:12px}
.messenger-avatar.mock-av-1{background:linear-gradient(135deg,#5b7cfa,#8aa0ff)}.messenger-avatar.mock-av-2{background:linear-gradient(135deg,#a35ce1,#d28ef0)}.messenger-avatar.mock-av-3{background:linear-gradient(135deg,#2d9d78,#72cbaa)}.messenger-avatar.mock-av-4{background:linear-gradient(135deg,#da7c36,#f0ad6b)}.messenger-avatar.mock-av-5{background:linear-gradient(135deg,#4a7a9f,#83a8c4)}.messenger-avatar.mock-av-6{background:linear-gradient(135deg,#a96060,#d68b8b)}
.test-badge{display:inline-block;margin-right:4px;padding:2px 5px;border-radius:999px;background:#fff4d8;color:#8d6312;border:1px solid #eed69a;font-size:7px;font-weight:800}
.messenger-intelligence{display:grid;grid-template-columns:1fr 1fr;gap:7px;padding:9px 12px 7px}.trust-card,.intent-card{border:1px solid #e2e8f0;border-radius:10px;background:#fff;padding:9px;display:grid;gap:5px}.trust-card>span,.intent-card>span,.trust-top span{font-size:7.5px;color:#7a899b;font-weight:800;letter-spacing:.05em}.trust-top{display:flex;justify-content:space-between;align-items:center}.trust-top strong{font-size:13px;color:#234d78}.trust-card>b{font-size:9.5px;color:#365776}.trust-card small,.intent-card small{font-size:7.7px;line-height:1.4;color:#7d8999}.trust-bar{height:6px;background:#edf1f5;border-radius:999px;overflow:hidden}.trust-bar i{display:block;height:100%;border-radius:999px;background:#3b82f6}.trust-card.good .trust-bar i{background:#1aa56b}.trust-card.verify .trust-bar i{background:#d6a125}.trust-card.risk .trust-bar i{background:#d95a50}.intent-pill{display:inline-flex;align-items:center;justify-content:space-between;gap:7px;padding:6px 8px;border-radius:8px;background:#f4f8ff;color:#2f5e92;border:1px solid #dce8f6;font-size:9px;font-weight:700}.intent-pill b{font-size:9px;color:#174f9d}
.trust-evidence{display:grid;grid-template-columns:1fr 1fr;gap:7px;padding:0 12px 8px}.trust-evidence>div{border:1px solid #e3e9ef;border-radius:9px;padding:8px;background:#fafcfe}.trust-evidence b{font-size:8.5px;color:#37624d}.trust-evidence ul{margin:5px 0 0;padding-left:15px}.trust-evidence li,.trust-evidence span{font-size:8px;line-height:1.45;color:#657486}.trust-evidence .risk-box b{color:#9a5c25}.trust-evidence .risk-box{background:#fffaf3;border-color:#f0dfc8}
.messenger-row-tags .test{background:#fff4d8;color:#8d6312}.messenger-row-tags .trust{font-weight:800}.messenger-row-tags .trust.good{background:#eaf8ef;color:#17744d}.messenger-row-tags .trust.verify{background:#fff6dc;color:#92690f}.messenger-row-tags .trust.risk{background:#fff0ed;color:#b5483f}.messenger-row-tags .intent{background:#eef4ff;color:#315f96}
.ai-draft{margin:8px 10px;border:1px solid #dbe5ef;border-radius:11px;background:#fbfdff;overflow:hidden}.ai-draft.empty-draft{padding:12px;display:grid;gap:4px;text-align:center;color:#68798b}.ai-draft.empty-draft b{font-size:10px;color:#3f5871}.ai-draft.empty-draft span{font-size:8.5px;line-height:1.45}.ai-draft-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;border-bottom:1px solid #e5ebf1;background:#f4f8fc}.ai-draft-head>div{display:grid;gap:2px}.ai-draft-head b{font-size:9px;color:#244f79}.ai-draft-head small{font-size:7.5px;color:#8390a0}.draft-status{font-size:7.5px;font-weight:800;padding:3px 6px;border-radius:999px;background:#fff4d8;color:#8b651a}.draft-status.sent{background:#eaf8ef;color:#1c784f}.ai-draft textarea{width:100%;border:0;resize:vertical;min-height:105px;padding:10px 11px;font:inherit;font-size:10.5px;line-height:1.55;color:#34495e;outline:none;background:#fff}.ai-draft-actions{display:flex;gap:6px;justify-content:flex-end;padding:7px 9px;border-top:1px solid #edf1f5}.ai-draft-actions .btn{padding:6px 9px;font-size:8.5px}
.test-message-form{margin:8px 10px 10px;padding:9px;border:1px solid #cde3d5;border-radius:11px;background:#f6fcf8;display:grid;gap:6px}.test-message-form label{font-size:8px;color:#246344;font-weight:800;letter-spacing:.04em}.test-message-form>div{display:grid;grid-template-columns:1fr auto;gap:6px}.test-message-form input{height:38px;border:1px solid #c8dcd0;border-radius:9px;padding:0 10px;outline:none;font-size:10px}.test-message-form input:focus{border-color:#67ad84;box-shadow:0 0 0 3px rgba(71,158,105,.10)}.test-message-form small{font-size:7.5px;color:#6f8778}
@media(max-width:1300px){.messenger-toolbar.v37{grid-template-columns:1fr 1fr 1fr}.messenger-intelligence,.trust-evidence{grid-template-columns:1fr}}
@media(max-width:700px){.test-safety-banner{align-items:stretch;flex-direction:column}.test-safety-banner label{white-space:normal}.messenger-toolbar.v37{grid-template-columns:1fr}.test-message-form>div{grid-template-columns:1fr}.messenger-intelligence,.trust-evidence{grid-template-columns:1fr}}


/* V3.7.1 - Messenger dùng trực tiếp Chatbot gốc/BDS AI Worker */
.messenger-status-row.v371{grid-template-columns:minmax(280px,1.15fr) minmax(320px,1.35fr) repeat(3,minmax(105px,.48fr))}
.worker-card{background:linear-gradient(180deg,#fbfffd,#f4fbf7);border-color:#d8ebe0}.messenger-worker-line{display:flex;align-items:center;justify-content:space-between;gap:8px;width:100%}.worker-connection{font-size:9px;font-weight:800;padding:4px 7px;border-radius:999px;white-space:nowrap}.worker-connection.ok{background:#e6f7ed;color:#127448}.worker-connection.warn{background:#fff5d9;color:#8b640e}.worker-connection.bad{background:#fff0ed;color:#b34339}.mini-worker-btn{border:1px solid #cfdbe5;background:#fff;color:#355b75;border-radius:8px;padding:5px 8px;font-size:8.5px;font-weight:700;cursor:pointer}.mini-worker-btn.primary{border-color:#d2a33b;background:#fff7df;color:#7b570e}.ai-draft-head small{font-weight:600}.draft-status.error{background:#fff0ed;color:#b34339}
@media(max-width:1350px){.messenger-status-row.v371{grid-template-columns:1fr 1fr 1fr}.messenger-status-row.v371 .messenger-status-card{grid-column:auto}}
@media(max-width:900px){.messenger-status-row.v371{grid-template-columns:1fr 1fr}.messenger-status-row.v371 .messenger-status-card{grid-column:1/-1}}


/* V3.7.4 — Messenger typography & conversational layout parity với Chatbot gốc */
.fb-chat-history{padding:14px 14px 12px;row-gap:0;background:linear-gradient(180deg,#fbfcfd,#f5f7f9)}
.fb-msg{max-width:86%;margin-bottom:12px}
.fb-msg-meta{margin:0 5px 4px;font-size:8.5px;line-height:1.25;color:#8b96a4}
.fb-msg-text{padding:10px 12px;border-radius:15px;font-size:12.8px;line-height:1.52;letter-spacing:0;white-space:pre-wrap;overflow-wrap:anywhere}
.fb-msg.incoming .fb-msg-text{background:#fff;border:1px solid #e2e6e9;border-top-left-radius:5px;color:#303840;box-shadow:0 1px 2px rgba(16,35,52,.025)}
.fb-msg.outgoing .fb-msg-text{background:linear-gradient(135deg,#07395c,#0a5079);color:#fff;border-top-right-radius:5px;box-shadow:0 3px 10px rgba(7,57,92,.10)}
.fb-msg.outgoing .fb-msg-text .rich-chat-content{color:inherit}
.fb-msg.outgoing .fb-msg-text .md-line{margin:0 0 7px;line-height:1.52}
.fb-msg.outgoing .fb-msg-text .md-line:last-child{margin-bottom:0}
.fb-msg.outgoing .fb-msg-text .md-gap{height:7px}
.fb-msg.outgoing .fb-msg-text .md-heading,.fb-msg.outgoing .fb-msg-text .md-subheading,.fb-msg.outgoing .fb-msg-text strong{color:#fff}
.fb-msg.outgoing .fb-msg-text .md-heading{margin:7px 0 5px;padding:0;border:0;background:none;font-size:13px;line-height:1.35}
.fb-msg.outgoing .fb-msg-text .md-bullet,.fb-msg.outgoing .fb-msg-text .md-number{margin:4px 0;line-height:1.5;color:#fff}
.fb-msg.outgoing .fb-msg-text code{color:#fff;background:rgba(255,255,255,.12)}
.ai-draft textarea{font-size:12.8px;line-height:1.55;padding:12px 13px;min-height:126px;color:#303840}
.ai-draft-head b{font-size:10.5px}.ai-draft-head small{font-size:8.5px}.draft-status{font-size:8.5px}
.test-message-form label{font-size:9px}.test-message-form input{height:42px;font-size:12.5px;padding:0 12px}.test-message-form small{font-size:8.5px;line-height:1.4}
.messenger-summary span{font-size:10.5px;line-height:1.5}.messenger-summary b{font-size:10px}
@media(max-width:700px){.fb-msg{max-width:92%}.fb-msg-text{font-size:12.5px}.ai-draft textarea{font-size:12.5px}}


/* V3.8.1 — Messenger Native UI + Worker-direct conversation */
.native-messenger-page{padding-top:10px}.native-page-top{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;margin-bottom:8px}.native-page-top h1{margin:0;font-size:22px}.native-page-top p{margin:3px 0 0;color:var(--muted);font-size:11px}
.native-system-strip{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:7px 10px;margin-bottom:8px;border:1px solid #e4e8ef;border-radius:10px;background:#fff;font-size:9.5px;color:#6b7788}.native-system-strip>div{display:flex;align-items:center;gap:6px;min-width:0}.native-system-strip label{display:flex;align-items:center;gap:6px;white-space:nowrap}.native-system-strip select{height:30px;border:1px solid #dfe5ec;border-radius:8px;background:#fff;padding:0 8px;font-size:9px}.system-ok{color:#13764c}.system-warn{color:#a26e09}
.native-messenger-shell{display:grid;grid-template-columns:310px minmax(0,1fr);gap:8px;height:calc(100vh - 205px);min-height:620px}.native-thread-pane,.native-detail-wrap{height:100%;overflow:hidden}.native-thread-pane{display:flex;flex-direction:column;border-radius:12px}.native-thread-head{display:flex;justify-content:space-between;align-items:center;padding:12px 13px 8px}.native-thread-head b{font-size:17px}.native-thread-head span{font-size:10px;color:var(--muted)}.native-thread-search{display:grid;grid-template-columns:1fr 34px;gap:6px;padding:0 10px 8px}.native-thread-search input{height:36px;border:0;border-radius:18px;background:#f0f2f5;padding:0 13px;outline:none;font-size:11px}.native-thread-search button{border:0;border-radius:50%;background:#f0f2f5;color:#596577}.native-filter-row{display:flex;gap:5px;padding:0 10px 8px;overflow-x:auto}.native-filter-row select{height:27px;min-width:88px;border:1px solid #e1e6ec;border-radius:14px;background:#fff;padding:0 7px;font-size:8.5px}.native-rows{flex:1;max-height:none!important;overflow:auto}.native-rows .messenger-row{grid-template-columns:48px minmax(0,1fr);padding:10px 11px;border-bottom:0;border-radius:0}.native-rows .messenger-avatar{width:48px;height:48px;font-size:12px}.native-rows .messenger-row.active{background:#eaf3ff;box-shadow:none}.native-rows .messenger-row-top b{font-size:12.5px}.native-rows .messenger-row-last{font-size:10.5px}.native-rows .messenger-row-tags{margin-top:4px}
.native-detail-wrap{padding:0!important;display:block!important;border-radius:12px!important}.messenger-native-detail{display:grid;grid-template-columns:minmax(0,1fr) 305px;height:100%;min-width:0}.messenger-chat-pane{display:flex;flex-direction:column;min-width:0;height:100%;border-right:1px solid #e7ebf0;background:#fff}.native-chat-head{height:64px;flex:0 0 64px;display:flex;justify-content:space-between;align-items:center;gap:10px;padding:8px 13px;border-bottom:1px solid #e6e9ee;background:#fff}.native-chat-head h3{margin:0;font-size:13.5px}.native-presence{margin-top:2px;color:#7d8795;font-size:8.5px}.presence-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#31a24c;margin-right:4px}.native-worker-badge{padding:5px 8px;border-radius:999px;font-size:8.5px;font-weight:800;white-space:nowrap}.native-worker-badge.ok{background:#e9f8ef;color:#15754c}.native-worker-badge.warn{background:#fff4dc;color:#91670c}.native-test-ribbon{padding:5px 10px;text-align:center;background:#fff8e7;border-bottom:1px solid #f1dfb4;color:#8a6514;font-size:8px;font-weight:700;letter-spacing:.02em}
.native-history{flex:1!important;min-height:0!important;max-height:none!important;border:0!important;padding:16px 14px 12px!important;background:#fff!important}.native-history .fb-msg{max-width:72%;margin-bottom:11px}.native-history .fb-msg-meta{font-size:7.5px;margin-bottom:3px;color:#8b95a3}.native-history .fb-msg-text{padding:8px 11px;border-radius:18px;font-size:12.8px;line-height:1.5;box-shadow:none}.native-history .fb-msg.incoming .fb-msg-text{background:#f0f2f5;border:0;border-top-left-radius:18px;color:#1c1e21}.native-history .fb-msg.outgoing .fb-msg-text{background:#0084ff;color:#fff;border-top-right-radius:18px}.native-history .fb-msg.outgoing .fb-msg-text strong{color:#fff}.native-history .fb-msg-text p{margin:0 0 7px}.native-history .fb-msg-text p:last-child{margin-bottom:0}
.native-composer{flex:0 0 auto;display:grid;grid-template-columns:32px minmax(0,1fr) 38px;gap:7px;align-items:center;padding:8px 10px;border-top:1px solid #edf0f3;background:#fff}.native-composer input{height:38px;border:0;border-radius:20px;background:#f0f2f5;padding:0 13px;outline:none;font-size:12px}.native-composer.test input{background:#f7fbff;border:1px solid #d9e8fb}.native-composer-avatar{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#eceff3;color:#5e6876;font-size:10px;font-weight:800}.native-composer-avatar.me{background:#1877f2;color:#fff}.native-send{width:36px;height:36px;border:0;border-radius:50%;background:#0084ff;color:#fff;font-size:17px}.native-composer-note{padding:0 11px 7px;background:#fff;color:#9aa2ad;font-size:7.5px;text-align:center}
.messenger-inspector{height:100%;overflow:auto;padding:14px 12px;background:#fbfcfd}.inspector-profile{text-align:center;padding:5px 0 12px}.inspector-profile .messenger-avatar{margin:0 auto 7px}.inspector-profile h3{margin:0;font-size:13px}.inspector-profile small{display:block;margin-top:3px;color:#8793a3;font-size:7.5px}.inspector-section{padding:10px 0;border-top:1px solid #e9edf2}.inspector-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:7px;font-size:8px;font-weight:900;letter-spacing:.05em;color:#6e7b8d}.inspector-title b{font-size:10px;color:#294c73}.inspector-grid{display:grid;grid-template-columns:1fr 1fr;gap:6px}.inspector-grid span{padding:7px;border-radius:8px;background:#fff;border:1px solid #e6ebf1;color:#8792a2;font-size:7.5px}.inspector-grid span b{display:block;margin-top:2px;color:#29384b;font-size:9.5px;overflow-wrap:anywhere}.messenger-inspector .trust-bar{height:6px;background:#e9edf2;border-radius:999px;overflow:hidden}.messenger-inspector .trust-bar i{display:block;height:100%;background:#1aa56b;border-radius:999px}.messenger-inspector .trust-bar.verify i{background:#d5a126}.messenger-inspector .trust-bar.risk i{background:#d95a50}.inspector-section>small{display:block;margin-top:6px;font-size:8px;line-height:1.45;color:#7f8b9b}.inspector-risk{margin-top:6px;padding:6px 7px;border-radius:7px;background:#fff3ef;color:#a84a3f;font-size:8px}.worker-mini-state{padding:7px 8px;border-radius:8px;font-size:9px;font-weight:800}.worker-mini-state.ok{background:#eaf8ef;color:#16754d}.worker-mini-state.warn{background:#fff4dc;color:#8d650e}.linklike{margin-top:7px;border:0;background:transparent;color:#1877f2;padding:0;font-size:8.5px}.inspector-actions{display:grid;grid-template-columns:1fr 1fr;gap:6px;padding:9px 0}.inspector-actions .btn{padding:6px 7px;font-size:8.5px}.inspector-actions .btn:last-child:nth-child(3){grid-column:1/-1}
.native-ai-card{margin-top:4px;padding:9px;border:1px solid #dde4ec;border-radius:10px;background:#fff}.native-ai-card.muted{color:#738194}.native-ai-title{font-size:8px;font-weight:900;letter-spacing:.04em;color:#345b7d}.native-ai-card p{margin:6px 0 0;font-size:8.5px;line-height:1.45}.native-ai-head{display:flex;justify-content:space-between;gap:7px;align-items:flex-start}.native-ai-head small{display:block;margin-top:2px;color:#8b96a4;font-size:7px}.native-ai-card textarea{width:100%;margin-top:7px;padding:8px;border:1px solid #e0e6ed;border-radius:8px;resize:vertical;font-size:10px;line-height:1.45;min-height:95px}.native-ai-actions{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}.native-ai-actions .btn{padding:5px 7px;font-size:8px}.native-bottom-note{padding:5px 2px 0;color:#8a95a5;font-size:7.5px}
@media(max-width:1450px){.native-messenger-shell{grid-template-columns:280px minmax(0,1fr)}.messenger-native-detail{grid-template-columns:minmax(0,1fr) 280px}.native-history .fb-msg{max-width:80%}}
@media(max-width:1180px){.native-messenger-shell{height:auto;grid-template-columns:1fr}.native-thread-pane{max-height:360px}.native-detail-wrap{min-height:680px}.messenger-native-detail{grid-template-columns:minmax(0,1fr) 290px}.native-system-strip{align-items:flex-start;flex-direction:column}}
@media(max-width:760px){.messenger-native-detail{grid-template-columns:1fr}.messenger-inspector{border-top:1px solid #e7ebf0;max-height:420px}.native-detail-wrap{min-height:900px}.native-history .fb-msg{max-width:88%}.native-page-top{align-items:flex-start;flex-direction:column}.native-system-strip label{white-space:normal}}


/* V3.8.1.3 — Messenger scroll fix
   Khung hội thoại tự cuộn độc lập giống Messenger; composer luôn ở đáy nhưng
   lịch sử phía trên vẫn kéo lên/xuống bằng chuột, touchpad hoặc cảm ứng. */
.native-messenger-shell,
.native-detail-wrap,
.messenger-native-detail,
.messenger-chat-pane{min-height:0!important}
.messenger-chat-pane{overflow:hidden!important}
.native-history{
  flex:1 1 auto!important;
  min-height:0!important;
  overflow-y:auto!important;
  overflow-x:hidden!important;
  overscroll-behavior:contain;
  -webkit-overflow-scrolling:touch;
  scrollbar-gutter:stable;
  scroll-behavior:smooth;
  touch-action:pan-y;
}
.native-history::-webkit-scrollbar{width:9px}
.native-history::-webkit-scrollbar-track{background:transparent}
.native-history::-webkit-scrollbar-thumb{background:#c7d0da;border:2px solid #fff;border-radius:999px}
.native-history::-webkit-scrollbar-thumb:hover{background:#aeb9c5}
.native-composer,.native-composer-note{position:relative;z-index:2;flex-shrink:0}
/* Trên màn hình thấp, không ép shell cao hơn viewport làm mất vùng cuộn. */
@media(min-width:1181px){
  .native-messenger-shell{min-height:0!important;height:calc(100vh - 205px)!important}
}
@media(max-height:760px) and (min-width:1181px){
  .native-messenger-shell{height:calc(100vh - 180px)!important;min-height:480px!important}
}


/* V3.10 Meta Messenger live connection */
.meta-live-note{font-size:11px;color:#64748b;font-weight:500}
.meta-guide-overlay{position:fixed;inset:0;z-index:1200;background:rgba(15,23,42,.48);display:none;align-items:center;justify-content:center;padding:24px}
.meta-guide-overlay.open{display:flex}
.meta-guide-card{position:relative;width:min(680px,96vw);max-height:88vh;overflow:auto;background:#fff;border-radius:20px;padding:26px 28px;box-shadow:0 30px 80px rgba(15,23,42,.28);font-size:14px;line-height:1.6}
.meta-guide-card h2{margin:4px 0 8px;font-size:22px;color:#0f2746}
.meta-guide-card p{margin:0 0 12px;color:#475569}
.meta-guide-card ol{margin:12px 0 14px;padding-left:22px}.meta-guide-card li{margin:7px 0}
.meta-guide-card code{background:#f1f5f9;border-radius:6px;padding:2px 5px;font-size:12px}
.meta-guide-icon{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#1877f2;color:#fff;font-weight:800;font-size:26px}
.meta-guide-close{position:absolute;right:16px;top:14px;border:0;background:#f1f5f9;width:34px;height:34px;border-radius:50%;font-size:22px;cursor:pointer}
.meta-guide-warn{background:#fff7ed;border:1px solid #fed7aa;color:#9a3412;border-radius:10px;padding:10px 12px;font-weight:600}
.meta-guide-actions{display:flex;justify-content:flex-end;margin-top:16px}

/* V3.10.1 — Messenger LIVE + TEST workspace switch */
.messenger-workspace-tabs{display:flex;align-items:center;gap:8px;padding:8px 10px;margin:0 0 8px;border:1px solid #dbe5f2;border-radius:12px;background:#fff;box-shadow:0 2px 8px rgba(15,39,71,.04)}
.workspace-tab{display:flex;align-items:center;gap:7px;border:1px solid #d7e0ec;background:#f7f9fc;color:#52657d;border-radius:9px;padding:8px 12px;font-weight:800;cursor:pointer;transition:.15s ease}
.workspace-tab small{font-weight:600;opacity:.75}.workspace-tab:hover{transform:translateY(-1px);background:#fff}
.workspace-tab.active.live{background:#eaf8f0;border-color:#86d3a8;color:#147447;box-shadow:0 0 0 2px rgba(29,157,93,.08)}
.workspace-tab.active.test{background:#fff7e2;border-color:#e8bd60;color:#976600;box-shadow:0 0 0 2px rgba(212,159,35,.08)}
.workspace-safety{margin-left:auto;font-size:11px;color:#748398}.system-test{color:#a26c00}.live-mode-chip{font-size:10px;font-weight:900;letter-spacing:.05em;color:#087647;background:#eaf8f0;border:1px solid #b6e6ca;border-radius:999px;padding:4px 8px}.live-tag{background:#e8f7ef!important;color:#117147!important}.workspace-test .native-thread-pane{box-shadow:inset 0 3px 0 #d8a126}.workspace-live .native-thread-pane{box-shadow:inset 0 3px 0 #16815a}
@media(max-width:900px){.messenger-workspace-tabs{flex-wrap:wrap}.workspace-safety{width:100%;margin-left:0}}

/* ===== V3.11 AUTO MESSENGER ENGINE ===== */
.auto-engine-controls{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:8px 10px;margin:-1px 0 8px;border:1px solid #e2e8f0;border-radius:10px;background:linear-gradient(180deg,#fbfdff,#f6f9fd);font-size:9px;color:#66778d}.auto-engine-controls label{display:flex;align-items:center;gap:6px;font-weight:700}.auto-engine-controls select{height:30px;border:1px solid #dbe4ee;border-radius:8px;background:#fff;padding:0 8px;font-size:9px;font-weight:700}.auto-engine-controls .toggle-line{padding:5px 8px;border:1px solid #e1e7ef;border-radius:8px;background:#fff}.auto-engine-controls input{accent-color:#1877f2}.live-mode-chip.auto-on{background:#e8f8ef!important;color:#13754c!important;border-color:#caead7!important}.lead-kpi-strip{display:grid;grid-template-columns:repeat(6,minmax(92px,1fr));gap:6px;margin-bottom:8px}.lead-kpi-strip span{display:flex;align-items:center;justify-content:center;gap:4px;min-height:34px;padding:6px 8px;border:1px solid #e4e9f0;border-radius:9px;background:#fff;color:#67768a;font-size:8.5px}.lead-kpi-strip b{font-size:13px;color:#214d7c}.lead-kpi-strip .risk b{color:#b6493f}.messenger-row-tags .interest{font-weight:800}.messenger-row-tags .interest.hot{background:#ffe9e7;color:#bd4138}.messenger-row-tags .interest.potential{background:#fff2cc;color:#8a6208}.messenger-row-tags .interest.explore{background:#eaf3ff;color:#255f9f}.messenger-row-tags .interest.low{background:#eff2f5;color:#677486}.spam-tag{background:#ffe8e5!important;color:#b63d34!important;font-weight:900}.paused-tag{background:#f2eefc!important;color:#7450a8!important;font-weight:900}.messenger-row.is-spam{opacity:.72;background:#fff9f8}.lead-state-pill{display:inline-flex;margin-top:7px;padding:4px 8px;border-radius:999px;font-size:8px;font-weight:900}.lead-state-pill.hot{background:#ffe8e5;color:#b74037}.lead-state-pill.potential{background:#fff3ce;color:#886107}.lead-state-pill.explore{background:#eaf3ff;color:#245e9d}.lead-state-pill.low{background:#eef1f4;color:#657284}.interest-bar{height:7px;background:#e9edf2;border-radius:999px;overflow:hidden}.interest-bar i{display:block;height:100%;border-radius:999px;background:#7b8da2}.interest-bar.hot i{background:#df5147}.interest-bar.potential i{background:#d5a126}.interest-bar.explore i{background:#3f82c6}.interest-bar.low i{background:#8c99aa}.inspector-good{margin-top:6px;padding:6px 7px;border-radius:7px;background:#eef8f3;color:#27765a;font-size:8px}.automation-state{display:grid;gap:2px;padding:8px;border-radius:9px;border:1px solid #dfe7f0;background:#fff}.automation-state b{font-size:9px;color:#315b87}.automation-state small{font-size:7.7px;color:#7d8999}.automation-state.auto{background:#ebf8f0;border-color:#d1eadb}.automation-state.auto b{color:#13754c}.automation-state.review{background:#f0f5ff;border-color:#dce7fb}.automation-state.off{background:#f5f2f8;border-color:#e5ddeb}.automation-state.off b{color:#74538e}.mini-action-row{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}.btn.tiny{padding:5px 7px;font-size:8px;border-radius:7px}.native-test-ribbon.pause{background:#f4f0fa;color:#715093;border-color:#e3d8ef}.native-test-ribbon.spam{background:#fff0ed;color:#a9443b;border-color:#f1d4cf}
@media(max-width:1100px){.lead-kpi-strip{grid-template-columns:repeat(3,1fr)}}
@media(max-width:700px){.lead-kpi-strip{grid-template-columns:repeat(2,1fr)}.auto-engine-controls{align-items:stretch;flex-direction:column}.auto-engine-controls label{justify-content:space-between}}

/* V3.11.1 — Đăng nhập Chatbot gốc luôn hiển thị ở thanh trên, không phụ thuộc chọn khách. */
.global-ai-access{display:inline-flex;align-items:center;gap:6px;padding:4px 6px;border:1px solid #e1e7ef;border-radius:10px;background:#f8fafc;max-width:430px}
.global-ai-status{font-size:9px;font-weight:850;white-space:nowrap}.global-ai-status.ok{color:#13764c}.global-ai-status.warn{color:#9a6808}.global-ai-status.bad{color:#b54338}
.global-ai-btn{height:28px;border:1px solid #d7e0ea;border-radius:8px;background:#fff;color:#3b5575;padding:0 8px;font-size:8.5px;font-weight:800;cursor:pointer;white-space:nowrap}.global-ai-btn.primary{border-color:#ddb74d;background:#fff5d8;color:#7a570d}.global-ai-btn:hover{filter:brightness(.98)}
.system-ai-btn{height:26px;border:1px solid #d6ad42;border-radius:7px;background:#fff4d3;color:#7e5a0d;padding:0 8px;font-size:8.5px;font-weight:850;cursor:pointer;white-space:nowrap}.system-ai-btn.ghost{border-color:#dce3eb;background:#fff;color:#68778b}
@media(max-width:1500px){.global-ai-status{display:none}.global-ai-access{padding:3px 4px}.global-ai-btn{padding:0 6px}}
@media(max-width:1080px){.global-ai-access{display:none}}

/* ===== V3.12 TEAM CHAT + SALES ASSIST + SLA ===== */
.bell{border:0;background:#f5f7fb;width:36px;height:36px;border-radius:10px;display:grid;place-items:center;font-size:16px;color:var(--text)}
.bell:hover{background:#eaf1fb}.nav-count{margin-left:auto;min-width:18px;height:18px;border-radius:999px;background:#f15d53;color:#fff;display:inline-grid;place-items:center;font-size:9px;font-weight:900;padding:0 5px}
.assist-btn{border-color:#f0c0bc!important;background:#fff4f2!important;color:#a64239!important;font-weight:800}
.team-page{padding-bottom:30px}.team-layout{display:grid;grid-template-columns:285px minmax(420px,1fr) 330px;gap:12px;min-height:calc(100vh - 210px)}
.team-sidebar,.team-chat,.assist-panel{min-height:0;overflow:hidden}.team-sidebar{display:flex;flex-direction:column}.team-section-title{padding:12px 13px 7px;color:#73819a;font-size:9px;font-weight:900;letter-spacing:.08em}.team-users{padding:0 8px 8px;display:grid;gap:5px}.team-user-start{border:1px solid #e4e9f1;background:#fff;border-radius:9px;padding:8px 9px;display:grid;grid-template-columns:9px 1fr auto;gap:7px;align-items:center;text-align:left;color:var(--text)}.team-user-start:hover{background:#f6f9ff;border-color:#cadcf8}.team-user-start b{font-size:11px}.team-user-start small{font-size:8px;color:#7a8ba4}.team-presence{width:8px;height:8px;border-radius:50%;background:#20a66a;box-shadow:0 0 0 2px #e7f8f0}
.team-thread-list{overflow:auto;padding:0 8px 10px}.team-thread{width:100%;border:0;background:transparent;border-radius:10px;padding:9px 8px;display:grid;grid-template-columns:38px 1fr auto;gap:8px;align-items:center;text-align:left;color:var(--text)}.team-thread:hover,.team-thread.active{background:#edf4ff}.team-thread span{min-width:0}.team-thread b{display:block;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.team-thread small{display:block;color:#7888a0;font-size:9px;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.team-thread>i{font-style:normal;background:#246fea;color:#fff;min-width:20px;height:20px;border-radius:999px;display:grid;place-items:center;font-size:9px;font-weight:900}.team-avatar{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,#245fbb,#75a5ef);color:#fff;display:grid;place-items:center;font-size:11px;font-weight:900}
.team-chat{display:flex;flex-direction:column}.team-chat-head{padding:13px 15px;border-bottom:1px solid var(--line)}.team-chat-head h3{margin:0;font-size:16px}.team-chat-head small{color:var(--muted);font-size:9px}.team-chat-log{flex:1;min-height:0;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:9px;background:#f7f9fc}.team-msg{max-width:78%;align-self:flex-start}.team-msg.own{align-self:flex-end}.team-msg-meta{font-size:8px;color:#8290a4;margin:0 4px 3px}.team-msg.own .team-msg-meta{text-align:right}.team-msg-bubble{background:#fff;border:1px solid #e0e6ef;border-radius:14px 14px 14px 4px;padding:9px 11px;box-shadow:0 2px 7px #18355e0c;font-size:11px;line-height:1.5}.team-msg.own .team-msg-bubble{background:#246fea;color:#fff;border-color:#246fea;border-radius:14px 14px 4px 14px}.team-msg.own .team-msg-bubble .rich-chat-content{color:#fff}.team-customer-link{display:block;margin-top:7px;border:0;border-radius:7px;padding:5px 7px;background:#edf3ff;color:#245d9f;font-size:8px;font-weight:800}.team-msg.own .team-customer-link{background:#fff;color:#225da7}.team-composer{border-top:1px solid var(--line);padding:10px;display:grid;grid-template-columns:1fr auto;gap:8px;background:#fff}.team-composer input{border:1px solid #dce4ef;border-radius:10px;padding:10px 12px;outline:none}.team-composer input:focus{border-color:#8eb6f3;box-shadow:0 0 0 3px #e9f2ff}.team-empty{height:100%;display:grid;place-items:center;align-content:center;text-align:center;color:#7f8ea5;padding:30px}.team-empty>div{font-size:42px}.team-empty h3{margin:10px 0 4px;color:#445a77}.team-empty p{max-width:360px;font-size:11px;line-height:1.5}
.assist-panel{display:flex;flex-direction:column}.assist-panel-head{padding:13px 14px;border-bottom:1px solid var(--line)}.assist-panel-head h3{margin:0;font-size:15px}.assist-panel-head small{color:var(--muted);font-size:9px}.assist-list{padding:10px;overflow:auto;display:grid;gap:8px}.assist-card{border:1px solid #e0e6ef;border-left:4px solid #7a8ba1;border-radius:10px;padding:10px;background:#fff}.assist-card.high{border-left-color:#dc9d24;background:#fffaf0}.assist-card.urgent{border-left-color:#df554d;background:#fff6f5}.assist-card-top{display:flex;justify-content:space-between;gap:8px;align-items:center}.assist-card-top b{font-size:9px}.assist-card-top span{font-size:8px;color:#8895a7}.assist-card h4{margin:7px 0 3px;font-size:12px}.assist-type{font-size:8.5px;color:#63748d}.assist-card p{font-size:9.5px;color:#5d6e85;line-height:1.45;margin:7px 0}.assist-card-actions{display:flex;gap:5px;flex-wrap:wrap}.tiny-btn.primary{background:#246fea;color:#fff}
.team-member-checks{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin-top:8px;max-height:230px;overflow:auto;padding:8px;border:1px solid var(--line);border-radius:10px}.team-member-checks label{display:flex!important;grid-template-columns:none!important;align-items:center;gap:7px!important;padding:7px;border-radius:8px;background:#f8fafc}.team-member-checks small{margin-left:auto;color:#8090a6}
.alert-tray{position:fixed;right:18px;top:70px;width:min(430px,calc(100vw - 36px));max-height:70vh;z-index:500;background:#fff;border:1px solid #dce3ed;border-radius:16px;box-shadow:0 22px 60px #12294b33;padding:12px;overflow:hidden}.alert-tray-head{display:flex;align-items:flex-start;justify-content:space-between;padding:3px 4px 10px;border-bottom:1px solid #edf0f5}.alert-tray-head b{display:block;font-size:14px}.alert-tray-head small{display:block;color:#7c8ba0;font-size:9px;margin-top:2px}.alert-tray-list{max-height:52vh;overflow:auto;padding:8px 0;display:grid;gap:7px}.alert-item{border:1px solid #e3e8ef;border-radius:10px;padding:9px;display:grid;grid-template-columns:1fr auto;gap:9px;background:#fff}.alert-item.warning{background:#fffaf0;border-color:#f1dfb7}.alert-item.urgent{background:#fff5f3;border-color:#f0c6c2}.alert-item b{font-size:9px}.alert-item p{font-size:9.5px;margin:4px 0;color:#53657e;line-height:1.4}.alert-item small{font-size:8px;color:#b24940;font-weight:800}.alert-actions{display:flex;flex-direction:column;gap:5px;justify-content:center}.urgent-alert-popup{position:fixed;right:24px;bottom:24px;z-index:1500;width:min(480px,calc(100vw - 48px));background:#fff;border:2px solid #e45b51;border-radius:18px;box-shadow:0 28px 80px #61181235;padding:17px;display:grid;grid-template-columns:48px 1fr;gap:13px;animation:urgentIn .22s ease-out}.urgent-icon{width:48px;height:48px;border-radius:15px;background:#fff0ee;display:grid;place-items:center;font-size:26px}.urgent-body small{font-size:8px;font-weight:900;color:#c34c44;letter-spacing:.12em}.urgent-body h3{margin:3px 0 5px;font-size:16px}.urgent-body p{margin:0 0 7px;font-size:11px;color:#52647c;line-height:1.45}.urgent-body>b{font-size:10px;color:#c0473f}.urgent-actions{margin-top:11px;display:flex;gap:7px;flex-wrap:wrap}@keyframes urgentIn{from{opacity:0;transform:translateY(14px) scale(.98)}to{opacity:1;transform:none}}
.sla-overdue{background:#fff5f3!important}.danger-text{color:#bd463d!important}.linklike{border:0;background:none;color:#246fea;padding:0;cursor:pointer;text-align:left}
@media(max-width:1250px){.team-layout{grid-template-columns:245px 1fr}.assist-panel{grid-column:1/-1;max-height:360px}.assist-list{grid-template-columns:repeat(2,1fr)}}
@media(max-width:820px){.team-layout{grid-template-columns:1fr}.team-sidebar{max-height:390px}.team-chat{min-height:560px}.assist-list{grid-template-columns:1fr}.urgent-alert-popup{right:12px;bottom:12px;width:calc(100vw - 24px)}.alert-tray{right:10px;width:calc(100vw - 20px)}}

/* V3.12.1 — Support Duty + Escalation + Customer Handoff */
.team-right-stack{display:flex;flex-direction:column;gap:12px;min-width:310px;max-height:calc(100vh - 220px);overflow:auto;padding-right:2px}.duty-panel,.handoff-panel{padding:14px}.duty-row{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:9px 0;border-bottom:1px solid #edf1f5}.duty-row:last-child{border-bottom:0}.duty-row span{display:flex;flex-direction:column}.duty-row small{color:#718096;margin-top:2px}.duty-row.on b:before{content:'● ';color:#20a464}.duty-toggle.active{border-color:#20a464;color:#147a4b;background:#edfdf5}.handoff-card{padding:11px;border:1px solid #e5e9f0;border-radius:12px;margin:8px 0;background:#fff}.handoff-top{display:flex;justify-content:space-between;gap:8px}.handoff-top span,.handoff-card small{font-size:11px;color:#718096}.handoff-card p{margin:7px 0}.assist-sla{font-size:11px;font-weight:700;color:#667085;margin:6px 0}.assist-sla.late{color:#c53030}.assist-card.escalated{border-color:#ef4444;box-shadow:0 0 0 2px rgba(239,68,68,.08)}.danger-outline{border-color:#e53e3e!important;color:#c53030!important;background:#fff5f5!important}.admin-force-row{margin-top:8px}.admin-force-row input{width:auto!important}.team-layout{grid-template-columns:minmax(220px,280px) minmax(430px,1fr) minmax(310px,380px)!important}@media(max-width:1150px){.team-layout{grid-template-columns:240px 1fr!important}.team-right-stack{grid-column:1/-1;display:grid;grid-template-columns:repeat(3,minmax(240px,1fr));max-height:none}}@media(max-width:800px){.team-right-stack{display:flex}.team-layout{display:flex!important;flex-direction:column}.team-right-stack{max-width:none}}

/* ===== V3.13 REALTIME MESSENGER ===== */
.realtime-pill{display:inline-flex;align-items:center;gap:5px;margin-left:7px;padding:3px 8px;border-radius:999px;font-size:10px;font-weight:800;background:#f3f5f8;color:#7b8492;border:1px solid #dce2ea;vertical-align:middle}
.realtime-pill.online{background:#e9fbf1;color:#087a45;border-color:#b9ebcf;box-shadow:0 0 0 2px rgba(18,163,89,.05)}
.messenger-load-more{display:block;width:calc(100% - 18px);margin:9px auto 12px;padding:9px;border:1px solid #dfe5ec;background:#fff;border-radius:10px;color:#376188;font-weight:700;cursor:pointer}
.messenger-load-more:hover{background:#f6f9fc}


/* V3.13.3 — ADMIN popup control */
.notification-settings-card{position:relative}.notify-setting-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:11px 0;border-bottom:1px solid #edf1f6}.notify-setting-row.master{padding-top:6px}.notify-setting-row>div{display:flex;flex-direction:column;gap:3px}.notify-setting-row b{font-size:12px;color:#243b57}.notify-setting-row small{font-size:10px;color:#7a8798;line-height:1.4}.setting-switch{position:relative;display:inline-flex;width:42px;height:24px;flex:0 0 42px}.setting-switch input{position:absolute;opacity:0;pointer-events:none}.setting-switch span{position:absolute;inset:0;border-radius:999px;background:#cbd5e1;cursor:pointer;transition:.18s}.setting-switch span:before{content:'';position:absolute;width:18px;height:18px;left:3px;top:3px;border-radius:50%;background:#fff;box-shadow:0 1px 4px rgba(15,23,42,.25);transition:.18s}.setting-switch input:checked+span{background:#1877f2}.setting-switch input:checked+span:before{transform:translateX(18px)}.setting-switch input:disabled+span{opacity:.55;cursor:not-allowed}.notify-setting-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:13px}.popup-policy-state{margin-top:12px;padding:9px 10px;border-radius:9px;font-size:10px;font-weight:800}.popup-policy-state.on{background:#ecf8f1;color:#23724f;border:1px solid #d4eadc}.popup-policy-state.off{background:#f3f5f8;color:#59677a;border:1px solid #e0e5eb}


/* ===== V3.13.4 — LAPTOP RESPONSIVE UI =====
   Tối ưu 1366x768 / 1280x720 mà không làm mất chức năng.
   Desktop lớn giữ nguyên bố cục; laptop giảm sidebar và cân lại 3 cột.
*/
@media (min-width:1221px) and (max-width:1500px){
  .app-shell{grid-template-columns:176px minmax(0,1fr)}
  .sidebar{padding:13px 9px}
  .brand{gap:7px;padding:4px 4px 15px}
  .brand-mark{width:34px;height:34px;flex:0 0 34px;font-size:18px}
  .brand strong{font-size:12px;line-height:1.2}
  .brand span{font-size:8px}
  .sidebar nav{gap:3px}
  .sidebar nav button{padding:9px 7px;gap:7px;font-size:12px;line-height:1.25}
  .sidebar nav button>span{flex:0 0 18px;text-align:center}
  .sidebar-bottom{padding:10px 5px;font-size:12px}

  .topbar{height:58px;grid-template-columns:minmax(180px,1fr) minmax(260px,390px) auto;gap:10px;padding:0 13px}
  .slogan{font-size:12px;line-height:1.25}
  .search-wrap input{padding:9px 11px}
  .profile{gap:6px}
  .profile>.avatar{width:32px;height:32px;font-size:12px}
  .profile>div strong{font-size:12px}
  .profile>div small{font-size:9px}

  .kpis{gap:8px;padding:10px 12px 0}
  .kpi{padding:9px 10px;border-radius:11px;gap:8px;min-width:0}
  .kpi .ico{width:34px;height:34px;border-radius:10px;font-size:17px}
  .kpi span{font-size:9px}
  .kpi strong{font-size:20px}
  .page{padding:10px 12px 16px}
  .page-head{margin-bottom:8px;align-items:center}
  .page-head h1{font-size:20px}
  .page-head p{font-size:11px}
  .page-head .btn{padding:7px 10px;font-size:11px}

  /* Chăm sóc khách hàng: ưu tiên không gian đọc hồ sơ trung tâm */
  .customer-grid{grid-template-columns:190px minmax(0,1fr) minmax(360px,400px)!important;gap:9px}
  .customer-list-card{min-width:0}
  .card-head{padding:10px 10px}
  .card-head strong{font-size:12px}
  .customer-row{padding:9px 8px;grid-template-columns:32px minmax(0,1fr) 8px;gap:7px}
  .mini-avatar{width:32px;height:32px;font-size:10px}
  .customer-row strong{font-size:11px}
  .customer-row small{font-size:8.5px}
  .customer-detail{padding:11px!important;min-width:0}
  .big-avatar{width:46px;height:46px;font-size:16px}
  .profile-title h2{font-size:18px}
  .profile-head{gap:7px}
  .profile-head .actions{gap:5px}
  .profile-head .btn{padding:7px 9px;font-size:10px}
  .subline{font-size:9px}
  .info-grid{gap:5px;margin:10px 0}
  .info-item{padding:7px 7px;min-height:50px}
  .info-item small{font-size:8px}
  .info-item strong{font-size:10.5px;overflow-wrap:anywhere}
  .pipeline{margin:12px 0 11px}
  .stage{font-size:8px;min-width:0}
  .circle{width:21px;height:21px;font-size:9px}
  .stage:before{top:10px}
  .detail-columns{gap:7px}
  .subcard{padding:9px}
  .subcard h3{font-size:12px}
  .timeline-item{grid-template-columns:58px 1fr;gap:6px}
  .timeline-item time{font-size:8px}
  .timeline-item strong{font-size:10px}
  .timeline-item p{font-size:9px}
  .task{font-size:9px}

  .ai-panel{min-width:0!important;min-height:0!important;height:calc(100vh - 82px)!important;max-height:calc(100vh - 82px)!important;top:68px!important;border-radius:14px!important}
  .webchat-head{min-height:50px;padding:6px 8px}
  .webchat-head-icon{width:31px;height:31px;flex-basis:31px;font-size:16px}
  .webchat-title{font-size:12px}.webchat-sub{font-size:7.8px}
  .webchat-crm-context{padding:6px 8px}
  .webchat-messages{min-height:0!important;padding:8px!important}
  .webchat-messages .bubble{font-size:11.4px!important;line-height:1.45;max-width:94%}
  .webchat-quick{padding:5px 7px;gap:3px}
  .webchat-quick button{min-height:26px;padding:3px 7px;font-size:9px}
  .webchat-sales-tools{padding:4px 7px}
  .webchat-sales-tools button{min-height:23px;padding:3px 6px;font-size:8px}
  .webchat-composer{padding:5px 7px}
  .webchat-composer input{height:37px;font-size:12px;line-height:37px}
  .webchat-composer button{width:37px;height:37px;min-width:37px}
}

/* Laptop hẹp: không ép 3 cột. Giữ danh sách + hồ sơ ở trên, AI full-width bên dưới. */
@media (min-width:901px) and (max-width:1220px){
  .app-shell{grid-template-columns:160px minmax(0,1fr)}
  .sidebar{padding:12px 8px}
  .brand{padding:3px 3px 13px}
  .brand-mark{width:32px;height:32px;font-size:16px;flex:0 0 32px}
  .brand strong{font-size:11px}.brand span{font-size:7.5px}
  .sidebar nav button{padding:8px 6px;gap:6px;font-size:11px}
  .sidebar-bottom{display:none}
  .topbar{height:56px;grid-template-columns:minmax(160px,1fr) minmax(240px,330px) auto;gap:8px;padding:0 10px}
  .slogan{font-size:10.5px}.profile>div{display:none}
  .kpis{padding:8px 10px 0;gap:7px}.kpi{padding:8px}.kpi .ico{width:32px;height:32px}.kpi strong{font-size:18px}
  .page{padding:9px 10px 14px}.page-head h1{font-size:19px}.page-head p{font-size:10px}
  .customer-grid{grid-template-columns:190px minmax(0,1fr)!important;gap:8px}
  .customer-list-card{display:block!important}
  .customer-row{padding:9px 8px}.mini-avatar{width:32px;height:32px}
  .customer-detail{padding:10px!important}
  .ai-panel{grid-column:1/-1;position:relative!important;top:auto!important;height:auto!important;min-height:560px!important;max-height:none!important}
  .webchat-messages{min-height:330px!important;max-height:520px}
  .info-grid{grid-template-columns:repeat(2,1fr)}
  .detail-columns{grid-template-columns:1fr}
}

/* Chiều cao laptop phổ biến 720–800px: giảm phần đầu để nội dung hữu dụng xuất hiện nhiều hơn. */
@media (min-width:901px) and (max-height:820px){
  .topbar{height:54px}
  .kpis{padding-top:7px}
  .kpi{min-height:54px;padding-top:7px;padding-bottom:7px}
  .page{padding-top:8px}
  .page-head{margin-bottom:7px}
  .customer-list{max-height:calc(100vh - 185px)}
  .ai-panel{top:62px!important;height:calc(100vh - 72px)!important;max-height:calc(100vh - 72px)!important}
}

/* Màn hình desktop lớn giữ sidebar và khoảng thở đầy đủ. */
@media (min-width:1501px){
  .app-shell{grid-template-columns:205px minmax(0,1fr)}
}
/* V3.13.5 Team realtime presence */
.team-presence.offline{background:#a8b2c1!important;box-shadow:none!important}
.team-presence.online{background:#20bf6b!important;box-shadow:0 0 0 3px rgba(32,191,107,.12)!important}
.team-network-warning{margin:-2px 0 12px;padding:10px 13px;border:1px solid #efc870;border-radius:10px;background:#fff8e8;color:#77520e;font-size:12px;line-height:1.5}

/* =========================================================
   V3.14.0 — PERFORMANCE · RECOGNITION · WARNING CENTER · TICKER
   ========================================================= */
.sidebar nav{min-height:0;overflow-y:auto;scrollbar-width:thin;scrollbar-color:#345b8a transparent}
.sidebar-bottom{padding:10px 4px 4px;font-family:inherit;font-style:normal;line-height:1.3}
.sidebar-motto{padding:5px 7px 9px;color:#f3dba3;font-family:Georgia,serif;font-style:italic;font-size:12px;line-height:1.55}
.version-info{width:100%;border:1px solid rgba(255,255,255,.16);background:rgba(255,255,255,.06);color:#e9f2ff;border-radius:10px;padding:8px 9px;text-align:left;display:grid;gap:2px;transition:.16s}
.version-info:hover{background:rgba(255,255,255,.11);border-color:rgba(216,154,24,.55);transform:translateY(-1px)}
.version-info b{font-size:9px;letter-spacing:.04em}.version-info span{font-size:10px}.version-info span strong{color:#f6c65c}.version-info small{font-size:7.5px;color:#aebfd4}

.smart-ticker{height:34px;display:grid;grid-template-columns:54px minmax(0,1fr) 38px;align-items:center;background:linear-gradient(90deg,#0a2c55,#103c70);border-bottom:1px solid #173f70;color:#fff;position:sticky;top:64px;z-index:9;overflow:hidden;box-shadow:0 2px 9px rgba(11,43,87,.10)}
.ticker-live,.ticker-toggle{height:100%;border:0;background:transparent;color:#fff;display:grid;place-items:center;font-weight:900}
.ticker-live{font-size:8px;letter-spacing:.12em;border-right:1px solid rgba(255,255,255,.13);color:#ffd777;position:relative}.ticker-live:before{content:"";width:6px;height:6px;border-radius:50%;background:#48d68b;margin-right:4px;box-shadow:0 0 0 3px rgba(72,214,139,.13);position:absolute;left:7px}.ticker-toggle{font-size:11px;border-left:1px solid rgba(255,255,255,.13);opacity:.85}.ticker-toggle:hover,.ticker-live:hover{background:rgba(255,255,255,.08)}
.ticker-marquee{min-width:0;overflow:hidden;mask-image:linear-gradient(90deg,transparent,#000 2%,#000 98%,transparent);-webkit-mask-image:linear-gradient(90deg,transparent,#000 2%,#000 98%,transparent)}
.ticker-track{display:flex;width:max-content;will-change:transform;animation:crmTickerRun 42s linear infinite}.ticker-track.paused,.smart-ticker:hover .ticker-track{animation-play-state:paused}
.ticker-set{display:flex;align-items:center;gap:16px;padding-right:16px;white-space:nowrap}.ticker-set>i{font-style:normal;color:rgba(255,255,255,.28);font-size:8px}
.ticker-item{border:0;background:transparent;color:#edf5ff;padding:0;font-size:10.5px;display:flex;align-items:center;gap:5px;white-space:nowrap}.ticker-item:hover{text-decoration:underline}.ticker-item.danger{color:#ffd1cc;font-weight:800}.ticker-item.warning{color:#ffe0a0}.ticker-item.success{color:#bff3d5}.ticker-item.award{color:#ffe07d;font-weight:900}.ticker-item.info{color:#eaf3ff}
.ticker-item.owner{color:#ffe7a0;font-weight:900;letter-spacing:.015em;text-shadow:0 1px 10px rgba(255,215,119,.16)}.ticker-item.owner span{display:inline-grid;place-items:center;min-width:17px;height:17px;border:1px solid rgba(255,224,125,.45);border-radius:50%;font-size:9px;color:#ffe07d;background:rgba(255,224,125,.08)}
@keyframes crmTickerRun{from{transform:translateX(0)}to{transform:translateX(-50%)}}

.compact-select{border:1px solid var(--line);background:#fff;border-radius:10px;padding:8px 10px;color:var(--text);outline:none}
.performance-page,.warning-center-page{padding-top:13px}
.performance-hero{padding:17px 19px;display:flex;align-items:center;justify-content:space-between;gap:16px;background:radial-gradient(circle at 84% 10%,rgba(216,154,24,.16),transparent 25%),linear-gradient(135deg,#0c315e,#144c87);color:#fff;border-color:#1b5188}
.performance-identity{display:flex;align-items:center;gap:13px;min-width:0}.performance-avatar{width:54px;height:54px;border-radius:16px;display:grid;place-items:center;background:linear-gradient(135deg,#f5bd45,#ffd982);color:#674300;font-weight:900;font-size:18px;box-shadow:0 7px 20px rgba(0,0,0,.14)}
.performance-identity small{display:block;font-size:8px;letter-spacing:.09em;color:#bad3ee;font-weight:800}.performance-identity h2{margin:3px 0 6px;font-size:20px}.performance-badges{display:flex;gap:5px;flex-wrap:wrap}.performance-badges span{font-size:8px;padding:4px 7px;border-radius:999px;background:rgba(255,255,255,.10);border:1px solid rgba(255,255,255,.15);color:#f8fbff}
.rank-score{display:flex;align-items:center;gap:10px;flex:0 0 auto}.rank-score>span{font-size:34px}.rank-score>div{display:grid;text-align:right}.rank-score b{font-size:29px;line-height:1;color:#ffd36d}.rank-score small{font-size:8px;color:#bbd3ea;margin-top:3px}
.performance-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:11px 0}.perf-kpi{background:#fff;border:1px solid var(--line);border-radius:13px;padding:12px 13px;box-shadow:var(--shadow);display:grid;gap:3px}.perf-kpi span{font-size:9px;color:#66758d;font-weight:700}.perf-kpi b{font-size:23px}.perf-kpi small{font-size:8px;color:#8a96a8}.perf-kpi.danger b{color:#d84e45}
.recognition-banner{display:grid;grid-template-columns:52px 1fr auto;gap:12px;align-items:center;padding:13px 16px;margin-bottom:11px;background:linear-gradient(90deg,#fff9e9,#fffdf7);border-color:#efdca5}.recognition-crown{width:44px;height:44px;border-radius:13px;display:grid;place-items:center;background:#fff0bd;font-size:23px}.recognition-banner small{font-size:8px;color:#9b7325;font-weight:900;letter-spacing:.08em}.recognition-banner h3{margin:2px 0;font-size:17px;color:#49350e}.recognition-banner p{margin:0;color:#78643d;font-size:9px}.recognition-rank{font-weight:950;font-size:12px;color:#9a6a09;border:1px solid #e6c36a;background:#fff7df;border-radius:999px;padding:6px 10px}
.performance-cols{align-items:start}.section-title-row{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:9px}.section-title-row h3{margin:0}.section-title-row>span,.section-title-row>small{color:var(--muted);font-size:8.5px}
.ranking-list{display:grid;gap:6px}.ranking-row{display:grid;grid-template-columns:35px minmax(0,1fr) auto;gap:8px;align-items:center;padding:8px 9px;border-radius:10px;border:1px solid #e9edf3;background:#fbfcfe}.ranking-row.me{background:#edf5ff;border-color:#bfd6f6}.rank-no{font-weight:900;text-align:center;font-size:14px}.rank-person{min-width:0}.rank-person b{display:block;font-size:10.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rank-person small{display:block;margin-top:2px;color:#7d899a;font-size:7.5px}.rank-points{display:grid;text-align:right}.rank-points b{font-size:14px;color:#1d62c6}.rank-points span{font-size:7px;color:#8b96a5}
.team-summary-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:7px}.team-summary-grid>div{padding:10px;border:1px solid #e6ebf1;border-radius:10px;background:#fbfcfe;display:grid;gap:2px}.team-summary-grid b{font-size:18px}.team-summary-grid span{font-size:8px;color:#7c8898}.team-summary-grid .danger b{color:#d94d43}
.admin-ticker-box{margin-top:10px;padding:10px;border-radius:10px;border:1px dashed #d7b35b;background:#fffbf0}.admin-ticker-box>b{font-size:10px;color:#76520a}.admin-ticker-box p{font-size:8px;color:#877755;margin:3px 0 7px}.ticker-admin-input{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:5px}.ticker-admin-input input{min-width:0;border:1px solid #e5d3a6;border-radius:8px;padding:8px 9px;font-size:9px;outline:none}.ticker-admin-input .btn{padding:7px 9px;font-size:8px}
.performance-table{margin-top:11px;padding:12px}.highlight-row{background:#f0f6ff}.performance-table .data-table{margin-top:4px}

.warning-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:11px}.warning-stat{background:#fff;border:1px solid var(--line);border-radius:13px;padding:12px 13px;box-shadow:var(--shadow);display:grid;gap:3px}.warning-stat span{font-size:9px;color:#66758d;font-weight:800}.warning-stat b{font-size:24px}.warning-stat small{font-size:8px;color:#8b96a5}.warning-stat.urgent{border-color:#efc1bd;background:#fffafa}.warning-stat.urgent b{color:#d8443a}.warning-stat.warning{border-color:#ecd59d;background:#fffdf8}.warning-stat.warning b{color:#b77a10}.warning-stat.success{border-color:#bde5cf;background:#fbfffc}.warning-stat.success b{color:#168954}
.warning-section{padding:12px 13px;margin-bottom:10px}.warning-section-head{display:flex;align-items:center;justify-content:space-between;gap:9px;border-bottom:1px solid #edf0f5;padding-bottom:9px;margin-bottom:5px}.warning-section-head h3{margin:0;font-size:13px}.warning-section-head p{margin:3px 0 0;font-size:8px;color:#8490a0}.warning-section-head>b{width:28px;height:28px;display:grid;place-items:center;border-radius:9px;background:#f1f5fa;font-size:12px}
.warning-task-list{display:grid}.warning-task{display:grid;grid-template-columns:32px minmax(0,1fr) auto;align-items:center;gap:9px;padding:10px 5px;border-bottom:1px solid #edf1f5}.warning-task:last-child{border-bottom:0}.warning-task.overdue{background:linear-gradient(90deg,rgba(238,83,72,.045),transparent)}.warning-task.due-soon{background:linear-gradient(90deg,rgba(225,165,36,.05),transparent)}.warning-task-icon{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;background:#fff0ee;color:#d7483f;font-weight:900}.warning-task.due-soon .warning-task-icon{background:#fff6df;color:#a56e08;font-size:12px}.warning-task-main{min-width:0}.warning-task-main>b{display:block;font-size:10.5px}.warning-task-main>span{display:block;margin-top:2px;font-size:8.5px;color:#68778c}.warning-task-main>small{display:block;margin-top:3px;font-size:7.5px;color:#8b96a5}.warning-task-main>small strong{color:#c24a40}.warning-task.due-soon .warning-task-main>small strong{color:#9c6d12}.warning-task-actions{display:flex;gap:5px;flex-wrap:wrap;justify-content:flex-end}.success-empty{color:#168954}
.completed-stream{display:grid;gap:2px}.completed-stream>div{display:grid;grid-template-columns:24px minmax(0,1fr) auto;gap:7px;align-items:center;padding:7px;border-bottom:1px solid #eef1f5}.completed-stream>div>span{width:22px;height:22px;display:grid;place-items:center;border-radius:50%;background:#e7f7ee;color:#168954;font-size:10px;font-weight:900}.completed-stream p{margin:0}.completed-stream p b{display:block;font-size:9.5px}.completed-stream p small{display:block;margin-top:2px;font-size:7.5px;color:#8490a0}.completed-stream em{font-size:7.5px;color:#5c7794;font-style:normal;background:#f1f5f9;border-radius:999px;padding:4px 7px}.alert-tray-footer{display:grid;grid-template-columns:1fr 1fr;gap:6px;padding-top:7px}

.version-dialog{width:min(720px,94vw);padding:0;border:0;border-radius:18px;background:transparent}.version-dialog::backdrop{background:rgba(5,20,38,.55);backdrop-filter:blur(3px)}.version-modal{background:#fff;border-radius:18px;padding:18px;box-shadow:0 24px 70px rgba(0,0,0,.24)}.version-modal .modal-head h2{margin:0}.version-modal .modal-head h2 span{color:#1d67cf}.version-hero{display:flex;gap:12px;align-items:center;padding:14px;margin:10px 0;background:linear-gradient(135deg,#0c315e,#174f88);border-radius:13px;color:#fff}.version-hero>div:first-child{width:46px;height:46px;border-radius:13px;background:#fff1bd;display:grid;place-items:center;font-size:23px}.version-hero b{display:block;font-size:14px}.version-hero span{display:block;margin-top:3px;font-size:9px;color:#c6daef}.version-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.version-grid>div{padding:11px;border:1px solid #e5eaf1;border-radius:11px;background:#fbfcfe}.version-grid b{display:block;font-size:10px}.version-grid span{display:block;margin-top:4px;font-size:8px;line-height:1.5;color:#748196}.version-footer{display:flex;align-items:center;justify-content:space-between;gap:9px;margin-top:11px;padding-top:11px;border-top:1px solid #edf0f4}.version-footer span{font-size:8.5px;color:#788698}

@media(max-width:1180px){.performance-kpis,.warning-summary{grid-template-columns:repeat(2,1fr)}.performance-cols{grid-template-columns:1fr}.ticker-admin-input{grid-template-columns:1fr auto}.ticker-admin-input .btn:last-child{grid-column:2}.performance-table{overflow-x:auto}.warning-task{grid-template-columns:32px minmax(0,1fr)}.warning-task-actions{grid-column:2;justify-content:flex-start}.smart-ticker{top:64px}}
@media(max-width:760px){.smart-ticker{height:32px;grid-template-columns:46px minmax(0,1fr) 34px}.ticker-live{font-size:7px}.ticker-item{font-size:9px}.performance-hero{align-items:flex-start;flex-direction:column}.rank-score{width:100%;justify-content:flex-end}.performance-kpis,.warning-summary{grid-template-columns:1fr 1fr}.recognition-banner{grid-template-columns:44px 1fr}.recognition-rank{grid-column:2;width:max-content}.version-grid{grid-template-columns:1fr}.warning-task{grid-template-columns:28px minmax(0,1fr)}.completed-stream>div{grid-template-columns:22px minmax(0,1fr)}.completed-stream em{grid-column:2;width:max-content}.alert-tray-footer{grid-template-columns:1fr}}


/* V3.14.2 — Inventory menu: MICC / NEXME / SALEPRO */
.nav-group{display:grid;gap:3px}.nav-group-toggle{width:100%;cursor:pointer}.nav-group-toggle b{font-weight:700}.nav-group-toggle i{margin-left:auto;font-style:normal;opacity:.72;transition:transform .18s}.nav-group.expanded .nav-group-toggle i{transform:rotate(180deg)}
.nav-submenu{display:none;gap:3px;margin:0 0 2px 24px;padding-left:7px;border-left:1px solid rgba(255,255,255,.16)}.nav-group.expanded .nav-submenu{display:grid}.sidebar nav .nav-sub{padding:7px 8px;font-size:10.5px;border-radius:7px;color:#c9d8ef}.sidebar nav .nav-sub span{font-size:9px;opacity:.72}.nav-group.active-parent>.nav-group-toggle{background:rgba(36,111,234,.18);color:#fff}.sidebar nav .nav-sub.active{background:linear-gradient(135deg,#246fea,#1458c5);color:#fff}
.inventory-source-tabs{display:grid;grid-template-columns:repeat(4,minmax(130px,1fr));gap:8px;padding:9px;margin-bottom:10px}.inventory-source-tab{display:grid;grid-template-columns:28px minmax(0,1fr);grid-template-rows:auto auto;column-gap:8px;align-items:center;text-align:left;padding:10px 12px;border:1px solid #dfe7ef;border-radius:10px;background:#fff;color:#24415a;cursor:pointer}.inventory-source-tab>span{grid-row:1/3;width:28px;height:28px;display:grid;place-items:center;border-radius:8px;background:#eef5fb;color:#0d5f8e;font-weight:900}.inventory-source-tab b{font-size:11.5px}.inventory-source-tab small{font-size:8.5px;color:#789}.inventory-source-tab:hover{border-color:#91b9d6;background:#f7fbfe}.inventory-source-tab.active{border-color:#1c6ca0;background:linear-gradient(180deg,#f4fbff,#eef7fd);box-shadow:0 0 0 1px rgba(28,108,160,.08)}.inventory-source-tab.active>span{background:#0b5f8d;color:#fff}
.inventory-source-badge{display:inline-flex;align-items:center;min-height:22px;padding:3px 7px;border-radius:999px;background:#eef3f7;font-size:9px;font-weight:800}.inventory-source-badge a{color:inherit;text-decoration:none}.source-micc{background:#eaf5ff;color:#0a5f92}.source-nexme{background:#eef8ef;color:#397343}.source-salepro{background:#fff4e7;color:#9a5a0c}
@media(max-width:900px){.nav-submenu{margin-left:7px}.inventory-source-tabs{grid-template-columns:1fr 1fr}}
@media(max-width:560px){.inventory-source-tabs{grid-template-columns:1fr}.inventory-source-tab{min-height:52px}}

/* =========================================================
   V3.14.2 — LIVE INVENTORY FROM ORIGINAL CHATBOT WORKER
   ========================================================= */
.inventory-mode-switch{display:flex;gap:5px;align-items:center;flex-wrap:wrap}.inventory-mode-switch .btn{white-space:nowrap}
.live-pill{display:inline-flex;align-items:center;gap:4px;vertical-align:middle;margin-left:6px;padding:4px 8px;border-radius:999px;font-size:8px;font-weight:900;letter-spacing:.03em}.live-pill.ok{background:#e8f8ef;color:#157a43;border:1px solid #bde6ce}.live-pill.warn{background:#fff7df;color:#976716;border:1px solid #ead39b}.live-pill.bad{background:#fff0ee;color:#b83f36;border:1px solid #efc2bd}
.inventory-live-hero{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 16px;margin-bottom:10px;background:linear-gradient(135deg,#f8fbff,#f5f9fe)}.inventory-live-hero>div:first-child{display:flex;align-items:center;gap:10px;min-width:0}.inventory-live-hero b{display:block;font-size:12px;color:#173c63}.inventory-live-hero small{display:block;margin-top:3px;color:#74879b;font-size:8.5px}.live-dot{width:12px;height:12px;border-radius:50%;flex:0 0 12px;background:#9aa9b8;box-shadow:0 0 0 4px rgba(154,169,184,.13)}.live-dot.ok{background:#20b96b;box-shadow:0 0 0 4px rgba(32,185,107,.13)}.live-dot.warn{background:#df9b20;box-shadow:0 0 0 4px rgba(223,155,32,.13)}.live-dot.bad{background:#d84f46;box-shadow:0 0 0 4px rgba(216,79,70,.13)}
.inventory-live-source-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:10px}.inventory-live-source-card{border:1px solid #dfe7ef;text-align:left;cursor:pointer;padding:14px;transition:.16s}.inventory-live-source-card:hover{transform:translateY(-2px);border-color:#92b9d8;box-shadow:0 8px 22px rgba(28,85,135,.09)}.inventory-live-source-card>div{display:flex;align-items:center;gap:8px}.inventory-live-source-card>div>span{width:31px;height:31px;border-radius:9px;display:grid;place-items:center;background:#eaf4fc;color:#0b6496;font-weight:900}.inventory-live-source-card b{font-size:13px}.inventory-live-source-card em{font-style:normal;margin-left:auto;background:#e9f8ef;color:#177a45;border-radius:999px;padding:3px 7px;font-size:7.5px;font-weight:900}.inventory-live-source-card p{margin:10px 0 7px;font-size:9px;line-height:1.5;color:#61758a}.inventory-live-source-card small{font-size:8px;color:#8493a4}.inventory-live-note{padding:12px 14px;display:grid;gap:4px;border-left:3px solid #2b78bd}.inventory-live-note b{font-size:10px}.inventory-live-note span{font-size:8.5px;color:#6e7f91;line-height:1.55}
.inventory-live-summary{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin-bottom:10px}.inventory-live-summary .card{padding:11px 12px;display:grid;gap:2px;border-top:3px solid #dce6ef}.inventory-live-summary span{font-size:8px;color:#6b7d90;font-weight:800}.inventory-live-summary b{font-size:22px;color:#173f68}.inventory-live-summary small{font-size:7.5px;color:#8a99a9}.inventory-live-summary .good{border-top-color:#28aa68}.inventory-live-summary .good b{color:#16844d}.inventory-live-summary .warn{border-top-color:#d99b28}.inventory-live-summary .warn b{color:#a66d0b}.inventory-live-summary .bad{border-top-color:#d65b50}.inventory-live-summary .bad b{color:#b8443b}
.inventory-connector-warning{margin:-1px 0 10px;padding:9px 12px;border:1px solid #ebd29b;border-radius:10px;background:#fff9e9;color:#7c5a18;font-size:8.5px;line-height:1.5}.inventory-live-error{padding:18px;display:grid;gap:8px;border-color:#efc5c0;background:#fffafa}.inventory-live-error>b{font-size:12px;color:#b4433b}.inventory-live-error>span{font-size:9px;color:#776e6d}.inventory-live-error>div{display:flex;gap:7px;flex-wrap:wrap;margin-top:4px}
.inventory-live-status{display:inline-flex;align-items:center;min-height:23px;padding:3px 8px;border-radius:999px;font-size:8.5px;font-weight:900}.inventory-live-status.available{background:#e9f8ef;color:#147948}.inventory-live-status.locked{background:#fff6dd;color:#9c680c}.inventory-live-status.sold{background:#fff0ee;color:#ba443a}.inventory-live-status.unknown{background:#eef2f6;color:#627184}.ptg-mark{color:#1478b8!important;font-weight:800}.live-inventory-table td{vertical-align:top}.live-inventory-table .cell-sub{max-width:220px;white-space:normal;line-height:1.35}
.inventory-pagination{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:9px;padding:8px 2px}.inventory-pagination>span{font-size:8.5px;color:#6e8093}.inventory-pagination>div{display:flex;gap:6px}.inventory-pagination button:disabled{opacity:.45;cursor:not-allowed}
@media(max-width:1180px){.inventory-live-source-grid{grid-template-columns:1fr 1fr}.inventory-live-summary{grid-template-columns:repeat(3,1fr)}}
@media(max-width:760px){.inventory-live-source-grid{grid-template-columns:1fr}.inventory-live-summary{grid-template-columns:1fr 1fr}.inventory-live-hero{align-items:flex-start;flex-direction:column}.inventory-pagination{align-items:flex-start;flex-direction:column}.inventory-mode-switch{width:100%}.inventory-mode-switch .btn{flex:1}}


/* =========================================================
   V3.15.0 — MOBILE UX / TOUCH-FIRST CRM
   Desktop >= 901px remains unchanged.
   ========================================================= */
.mobile-topbar,.mobile-search-bar,.mobile-bottom-nav,.mobile-drawer,.mobile-drawer-backdrop,.mobile-fab{display:none}

@media(max-width:900px){
  :root{--mobile-header-h:56px;--mobile-nav-h:68px}
  html{scroll-padding-top:calc(var(--mobile-header-h) + 36px)}
  body{padding-bottom:env(safe-area-inset-bottom);overflow-x:hidden;-webkit-tap-highlight-color:transparent}
  body.mobile-drawer-open{overflow:hidden}
  .app-shell{display:block;min-height:100dvh}
  .sidebar{display:none!important}
  .workspace{width:100%;padding-bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom) + 8px)}
  .topbar{display:none!important}

  .mobile-topbar{height:var(--mobile-header-h);display:grid;grid-template-columns:44px minmax(0,1fr) 44px 44px;align-items:center;gap:4px;padding:0 8px;background:rgba(255,255,255,.97);border-bottom:1px solid #dfe6f1;position:sticky;top:0;z-index:70;box-shadow:0 2px 12px rgba(28,57,94,.06);backdrop-filter:blur(10px)}
  .mobile-icon-btn{width:42px;height:42px;border:0;border-radius:12px;background:#f1f5fb;color:#24476e;display:grid;place-items:center;font-size:20px;position:relative}
  .mobile-icon-btn:active{transform:scale(.96);background:#e4edfa}
  .mobile-title{min-width:0;padding-left:2px}.mobile-title b{display:block;font-size:14px;color:#163a62;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mobile-title small{display:block;margin-top:1px;font-size:8px;letter-spacing:.07em;color:#8391a3;font-weight:800}
  .mobile-bell{font-size:17px}.mobile-bell>b{position:absolute;right:2px;top:2px;min-width:17px;height:17px;padding:0 4px;border-radius:9px;background:#e14e47;color:#fff;font-size:8px;display:grid;place-items:center}

  .mobile-search-bar{display:grid;grid-template-columns:24px minmax(0,1fr) 36px;align-items:center;gap:4px;position:sticky;top:var(--mobile-header-h);z-index:69;padding:7px 10px;background:#fff;border-bottom:1px solid #e3e9f1;box-shadow:0 3px 10px rgba(20,51,87,.06)}
  .mobile-search-bar>span{color:#7890aa;text-align:center;font-size:18px}.mobile-search-bar input{height:42px;width:100%;border:1px solid #dbe4ee;border-radius:12px;padding:0 12px;background:#f8fafc;font-size:15px;outline:none}.mobile-search-bar input:focus{border-color:#6ca0ea;box-shadow:0 0 0 3px #eaf2ff}.mobile-search-bar button{border:0;background:transparent;font-size:22px;color:#64758a}

  .smart-ticker{top:var(--mobile-header-h)!important;height:34px;grid-template-columns:48px minmax(0,1fr) 36px;z-index:60}.mobile-search-bar:not(.hidden)~.smart-ticker{top:calc(var(--mobile-header-h) + 57px)!important}
  .security-warning{margin:8px 10px 0!important;border-radius:10px!important;font-size:11px!important;line-height:1.45!important}

  .kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;padding:9px 9px 0}.kpi{padding:9px;gap:8px;border-radius:12px;min-width:0}.kpi .ico{width:34px;height:34px;flex:0 0 34px;border-radius:10px;font-size:16px}.kpi span{font-size:8.5px;line-height:1.25}.kpi strong{font-size:20px;line-height:1.05}
  .page{padding:10px 9px 16px}.page-head{align-items:flex-start;flex-direction:column;gap:8px;margin-bottom:9px}.page-head h1{font-size:20px;line-height:1.15}.page-head p{font-size:11px;line-height:1.45;margin-top:3px}.page-head>.actions{width:100%;flex-wrap:nowrap;overflow-x:auto;padding-bottom:2px;scrollbar-width:none}.page-head>.actions::-webkit-scrollbar{display:none}.page-head>.actions .btn,.page-head>.actions a.btn{flex:0 0 auto;min-height:42px;display:inline-flex;align-items:center;justify-content:center}
  .btn,.tiny-btn{min-height:40px}.tiny-btn{padding:7px 10px}.actions{gap:6px}

  /* Bottom navigation — thumb zone */
  .mobile-bottom-nav{display:grid;grid-template-columns:repeat(5,1fr);position:fixed;left:0;right:0;bottom:0;z-index:80;min-height:var(--mobile-nav-h);padding:5px 4px calc(5px + env(safe-area-inset-bottom));background:rgba(255,255,255,.98);border-top:1px solid #dce4ee;box-shadow:0 -8px 24px rgba(22,48,80,.10);backdrop-filter:blur(12px)}
  .mobile-bottom-nav button{border:0;background:transparent;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;min-width:0;border-radius:12px;color:#708198;padding:4px 2px}.mobile-bottom-nav button span{font-size:20px;line-height:1}.mobile-bottom-nav button b{font-size:9px;white-space:nowrap}.mobile-bottom-nav button.active{color:#1267cf;background:#eef5ff}.mobile-bottom-nav button:active{transform:scale(.96)}

  .mobile-fab{display:grid;place-items:center;position:fixed;right:15px;bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom) + 15px);z-index:75;width:52px;height:52px;border:0;border-radius:50%;background:linear-gradient(135deg,#246fea,#1557c8);color:#fff;font-size:31px;line-height:1;box-shadow:0 10px 28px rgba(36,111,234,.36)}.mobile-fab:active{transform:scale(.94)}

  /* Drawer */
  .mobile-drawer-backdrop{display:block;position:fixed;inset:0;z-index:89;background:rgba(5,20,40,.48);opacity:0;pointer-events:none;transition:.2s;backdrop-filter:blur(2px)}.mobile-drawer-backdrop.show{opacity:1;pointer-events:auto}
  .mobile-drawer{display:flex;flex-direction:column;position:fixed;left:0;top:0;bottom:0;z-index:90;width:min(86vw,360px);padding:calc(10px + env(safe-area-inset-top)) 10px calc(14px + env(safe-area-inset-bottom));background:#fff;transform:translateX(-105%);transition:transform .22s ease;box-shadow:20px 0 50px rgba(6,28,56,.2);overflow-y:auto}.mobile-drawer.open{transform:none}
  .mobile-drawer-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:4px 2px 10px}.mobile-drawer-brand{display:flex;gap:9px;align-items:center}.mobile-drawer-brand .brand-mark{width:36px;height:36px;font-size:18px;flex:0 0 36px}.mobile-drawer-brand b{display:block;font-size:12px;color:#173c63}.mobile-drawer-brand small{display:block;margin-top:2px;font-size:8.5px;color:#7c8c9e}
  .mobile-user-card{display:grid;grid-template-columns:40px minmax(0,1fr) 18px;align-items:center;gap:9px;padding:10px;background:linear-gradient(135deg,#f4f8ff,#eef5ff);border:1px solid #dbe7f8;border-radius:13px;margin-bottom:8px}.mobile-user-card .avatar{width:40px;height:40px}.mobile-user-card b{display:block;font-size:12px}.mobile-user-card small{display:block;font-size:9px;color:#6e8198;margin-top:2px}.mobile-online-dot{color:#1eb269;font-size:13px;text-align:center}
  .mobile-drawer-section{padding:11px 8px 5px;font-size:8px;font-weight:900;letter-spacing:.1em;color:#91a0b0}.mobile-drawer-nav{display:grid;gap:3px}.mobile-drawer-nav button{min-height:44px;border:0;border-radius:11px;background:#fff;color:#304d6d;display:flex;align-items:center;gap:10px;text-align:left;padding:8px 10px}.mobile-drawer-nav button span{width:27px;text-align:center;font-size:17px}.mobile-drawer-nav button b{font-size:11.5px}.mobile-drawer-nav button.active{background:#edf4ff;color:#145fc5}.mobile-drawer-nav button:active{background:#e6effb}
  .mobile-inventory-shortcuts{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.mobile-inventory-shortcuts button{min-height:52px;border:1px solid #dce6f1;border-radius:11px;background:#f8fbfe;color:#31506f;display:grid;place-items:center;padding:6px}.mobile-inventory-shortcuts b{font-size:10.5px}.mobile-inventory-shortcuts small{font-size:7.5px;color:#7f91a4}.mobile-inventory-shortcuts button.active{border-color:#4b8cd7;background:#ebf4ff;color:#155fae}
  .mobile-drawer-footer{display:grid;gap:6px;margin-top:auto;padding-top:14px}.mobile-drawer-footer button{min-height:42px;border:1px solid #dce4ee;background:#f7f9fc;border-radius:10px;color:#5c7188;font-size:10px}.mobile-drawer-footer button:last-child{color:#aa3f3a;background:#fff6f5;border-color:#efd0cd}

  /* Customer directory: keep table usable with sticky first useful column and touch controls */
  .directory-toolbar{grid-template-columns:1fr;gap:7px;padding:9px}.directory-search{grid-column:auto}.directory-toolbar input,.directory-toolbar select{height:44px;font-size:14px}.directory-summary{grid-template-columns:1fr 1fr;gap:7px}.directory-summary>div{padding:9px 10px;display:grid;gap:1px}.directory-summary strong{font-size:18px}.directory-summary span{font-size:8.5px}.bulk-bar{align-items:stretch;flex-direction:column;padding:9px}.bulk-bar>div:first-child{justify-content:space-between;gap:8px}.table-scroll{max-height:none;overscroll-behavior-x:contain}.customer-directory-table{min-width:930px}.customer-directory-table th,.customer-directory-table td{padding:9px 8px;font-size:10px}.customer-directory-table th:nth-child(4),.customer-directory-table td:nth-child(4),.customer-directory-table th:nth-child(9),.customer-directory-table td:nth-child(9){display:none}.customer-directory-table .action-col{width:175px}.customer-directory-table .row-actions{gap:4px}.customer-directory-table .tiny-btn{min-height:34px;padding:6px 8px;font-size:9px}

  /* Customer profile: direct profile -> AI flow, hide duplicate fast-switch list */
  .customer-grid{display:flex!important;flex-direction:column;gap:9px}.customer-list-card{display:none!important}.customer-detail{padding:10px!important}.profile-head{align-items:flex-start;gap:8px}.profile-title{min-width:0}.profile-title h2{font-size:18px;line-height:1.25;overflow-wrap:anywhere}.profile-head>.actions{width:100%;display:flex;overflow-x:auto;flex-wrap:nowrap;padding-bottom:2px;scrollbar-width:none}.profile-head>.actions::-webkit-scrollbar{display:none}.profile-head>.actions .btn{flex:0 0 auto;min-height:40px;padding:8px 10px;font-size:10px}.big-avatar{width:44px;height:44px;flex:0 0 44px}.subline{font-size:8.5px;line-height:1.45}.info-grid{grid-template-columns:1fr 1fr;gap:6px}.info-item{min-height:54px;padding:8px}.info-item small{font-size:8px}.info-item strong{font-size:10.5px;overflow-wrap:anywhere}.pipeline{overflow-x:auto;justify-content:flex-start;padding:2px 0 8px;scroll-snap-type:x proximity}.stage{min-width:82px;flex:0 0 82px;scroll-snap-align:start;font-size:8px}.stage:before{width:100%}.detail-columns{grid-template-columns:1fr;gap:8px}.timeline-item{grid-template-columns:68px minmax(0,1fr);gap:7px}.task{grid-template-columns:22px minmax(0,1fr);gap:7px}.task time{grid-column:2}.property{align-items:flex-start}
  .ai-panel{position:relative!important;top:auto!important;min-height:600px!important;height:auto!important;max-height:none!important;border-radius:14px!important}.webchat-messages{min-height:390px!important;max-height:60dvh!important}.webchat-composer{position:sticky;bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom));z-index:3;background:#fff}.webchat-composer input{font-size:16px!important}

  /* Forms/dialogs become bottom sheets where possible */
  dialog{width:100vw!important;max-width:none!important;max-height:92dvh!important;margin:auto 0 0!important;border-radius:18px 18px 0 0!important;padding:0!important}.modal-form,.version-modal{max-height:92dvh;overflow:auto;padding:14px!important;border-radius:18px 18px 0 0!important}.modal-head{position:sticky;top:-14px;z-index:3;background:#fff;padding-top:7px}.form-grid{grid-template-columns:1fr!important}.modal-form input,.modal-form select,.modal-form textarea{font-size:16px;min-height:44px}.modal-actions{position:sticky;bottom:-14px;background:#fff;padding:10px 0 4px;z-index:3}.modal-actions .btn{min-height:44px;flex:1}

  /* Inventory LIVE */
  .inventory-source-tabs{grid-template-columns:repeat(4,minmax(82px,1fr));overflow-x:auto;gap:5px;padding:6px}.inventory-source-tab{min-width:86px;grid-template-columns:22px minmax(0,1fr);padding:8px 7px;column-gap:5px}.inventory-source-tab>span{width:22px;height:22px;border-radius:7px;font-size:9px}.inventory-source-tab b{font-size:9.5px}.inventory-source-tab small{font-size:7px}.inventory-live-summary{grid-template-columns:1fr 1fr;gap:6px}.inventory-live-summary .card{padding:9px}.inventory-live-summary b{font-size:19px}.inventory-live-source-grid{grid-template-columns:1fr}.inventory-live-hero{padding:11px;align-items:flex-start;flex-direction:column}.inventory-mode-switch{width:100%;display:grid;grid-template-columns:1fr 1fr}.inventory-mode-switch .btn{white-space:normal;padding:8px 5px;font-size:9.5px}.live-inventory-table{min-width:820px}.live-inventory-table th,.live-inventory-table td{padding:8px;font-size:9px}

  /* Team/internal chat */
  .team-layout{display:flex!important;flex-direction:column!important}.team-sidebar{max-height:270px!important;overflow:auto}.team-chat{min-height:520px!important}.team-right-stack{max-width:none!important;min-width:0!important;max-height:none!important}.team-compose{position:sticky;bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom));z-index:3;background:#fff}.team-compose input,.team-compose textarea{font-size:16px!important}

  /* Messenger */
  .native-messenger-shell{display:flex!important;flex-direction:column!important;height:auto!important}.native-thread-pane{max-height:360px!important;min-height:250px}.native-detail-wrap{min-height:660px!important}.messenger-native-detail{grid-template-columns:1fr!important}.messenger-inspector{max-height:none!important}.native-history{min-height:360px}.native-history .fb-msg{max-width:92%}.native-composer{position:sticky;bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom));z-index:4;background:#fff}.native-composer textarea{font-size:16px!important}

  /* Generic tables: intentional horizontal scroll rather than squeezed unreadable columns */
  .table-card,.performance-table,.table-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}.data-table{font-size:10px}.data-table th,.data-table td{white-space:nowrap}.data-table .cell-sub{white-space:normal}
  .kanban{grid-template-columns:repeat(4,82vw)!important;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:7px}.kanban-col{scroll-snap-align:start}
  .settings-grid,.two-col,.three-col,.performance-cols{grid-template-columns:1fr!important}

  /* Notifications should not hide under bottom nav */
  .toast{left:10px;right:10px;bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom) + 10px);text-align:center;font-size:11px}.urgent-alert-popup{left:9px!important;right:9px!important;bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom) + 9px)!important;width:auto!important;max-height:60dvh;overflow:auto}.alert-tray{left:8px!important;right:8px!important;top:calc(var(--mobile-header-h) + 7px)!important;bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom) + 7px)!important;width:auto!important;max-height:none!important;overflow:auto;border-radius:14px}
}

@media(max-width:420px){
  .kpis{gap:5px;padding-left:7px;padding-right:7px}.kpi{padding:7px}.kpi .ico{width:31px;height:31px;flex-basis:31px}.kpi strong{font-size:18px}.page{padding-left:7px;padding-right:7px}.info-grid{grid-template-columns:1fr 1fr}.directory-summary{gap:5px}.mobile-bottom-nav button b{font-size:8.5px}.mobile-bottom-nav button span{font-size:19px}.inventory-source-tabs{grid-template-columns:repeat(4,82px)}
}

/* V3.15.2 — Internal account wording + PTG viewer */
.inventory-ptg-btn{border:1px solid #bfd7ee;background:#f3f9ff;color:#17659d;border-radius:8px;padding:6px 9px;font-size:8.5px;font-weight:900;white-space:nowrap;cursor:pointer}.inventory-ptg-btn:hover{background:#e6f3ff;border-color:#75add8}.inventory-ptg-btn.has-ptg{background:#e9f8ef;border-color:#a8dfc0;color:#167a48}.ptg-dialog{width:min(1100px,96vw);padding:0;background:transparent}.ptg-modal{background:#fff;border-radius:18px;padding:16px;max-height:92vh;overflow:hidden;display:flex;flex-direction:column}.ptg-modal .modal-head{flex:0 0 auto}.ptg-modal .modal-head h2{margin:4px 0 2px}.ptg-dialog-body{overflow:auto;min-height:220px;padding:10px 2px}.ptg-loading,.ptg-empty{min-height:220px;display:grid;place-items:center;align-content:center;text-align:center;gap:8px;color:#60758a;background:#f8fbfe;border:1px dashed #cfdce8;border-radius:14px;padding:20px}.ptg-loading b,.ptg-empty b{font-size:15px;color:#173f68}.ptg-empty span{font-size:10px;max-width:650px;line-height:1.6}.ptg-empty small{font-size:8.5px;color:#8a98a7}.ptg-empty.error{background:#fff8f7;border-color:#efc7c2}.ptg-empty.error b{color:#b4453d}.ptg-notice{padding:9px 12px;border-radius:10px;background:#eef9f3;color:#216c49;font-size:9px;margin-bottom:10px}.ptg-media-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.ptg-media-card{border:1px solid #dfe7ef;border-radius:13px;overflow:hidden;background:#f8fafc}.ptg-media-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:9px 10px;background:#fff;border-bottom:1px solid #e5ebf1}.ptg-media-head b{font-size:9.5px;color:#234b70;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ptg-media-head .btn{padding:5px 8px;font-size:8px}.ptg-image-link{display:block;background:#eef2f6;text-align:center}.ptg-image-link img{display:block;width:100%;height:auto;max-height:72vh;object-fit:contain;margin:auto;background:#eef2f6}.ptg-pdf-frame{width:100%;height:68vh;border:0;background:#eef2f6}.ptg-footer{display:flex;justify-content:space-between;align-items:center;gap:10px;padding-top:10px;border-top:1px solid #e8edf2;flex:0 0 auto}.ptg-footer span{font-size:8px;color:#7c8b9a}.ptg-footer .btn{min-width:84px}
@media(max-width:760px){.ptg-dialog{width:100vw!important}.ptg-modal{max-height:92dvh;border-radius:18px 18px 0 0;padding:12px}.ptg-media-grid{grid-template-columns:1fr}.ptg-pdf-frame{height:62dvh}.ptg-image-link img{max-height:none}.ptg-footer{position:sticky;bottom:0;background:#fff}.inventory-ptg-btn{min-height:34px;font-size:9px;padding:6px 9px}}

/* V3.15.3 - NEXME data completeness */
.inventory-coverage-card{margin:10px 0;padding:10px 12px;border:1px solid #cfe0f7;background:#f6faff;border-radius:12px;display:flex;gap:10px;align-items:center;flex-wrap:wrap;color:#27496d}.inventory-coverage-card b{font-size:12px}.inventory-coverage-card span{font-size:11px;font-weight:700;color:#0b5fb6}.inventory-coverage-card small{width:100%;font-size:9.5px;color:#6a7c92}.missing-data{font-size:10px;color:#9a6b16;background:#fff8dd;border:1px solid #f1df9a;border-radius:999px;padding:2px 6px;white-space:nowrap}.field-source{font-size:8px!important;color:#90a0b4!important;max-width:180px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.live-inventory-table td{vertical-align:top}

/* =========================================================
V3.16.2 — PROFESSIONAL ADVISOR TONE + AI SALES WORKSPACE
Mục tiêu: chọn khách -> việc nên làm -> tạo nội dung -> hành động.
========================================================= */
.advisor-workspace{grid-template-columns:250px minmax(560px,1fr) 320px}.advisor-main-stack{display:grid;gap:10px;min-width:0}.advisor-main-stack>.card{min-height:auto}.advisor-list-head>div{display:grid;gap:2px}.advisor-list-head>div small{font-size:7.5px;color:#8794a0}.advisor-nextbest{padding:10px 12px 5px;background:linear-gradient(180deg,#fff,#fbfcfe)}.advisor-section-kicker{margin-bottom:7px;color:#6d8190;font-size:8px;font-weight:900;letter-spacing:.07em}.advisor-nextbest-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}.advisor-next-action{display:grid;grid-template-columns:32px minmax(0,1fr) 16px;gap:7px;align-items:center;min-height:68px;padding:9px;border:1px solid #dbe6ee;border-radius:11px;background:#fff;text-align:left;color:#23465d;cursor:pointer}.advisor-next-action:hover{border-color:#c99a2e;background:#fffaf0;box-shadow:0 5px 15px rgba(28,70,98,.06)}.advisor-next-action>span{display:grid;place-items:center;width:32px;height:32px;border-radius:9px;background:#eef5fb;font-size:16px}.advisor-next-action b{display:block;font-size:9.5px;line-height:1.35}.advisor-next-action small{display:block;margin-top:3px;color:#7a8b99;font-size:7.7px;line-height:1.35}.advisor-next-action>i{font-style:normal;color:#9a7a2d}.advisor-primary-actions{display:grid;grid-template-columns:repeat(5,1fr);gap:6px;padding:8px 12px 4px}.advisor-primary-actions button{height:42px;border:1px solid #dbe5ed;border-radius:10px;background:#f8fbfd;color:#31556d;font-size:8.5px;cursor:pointer}.advisor-primary-actions button:hover{border-color:#b8cbd9;background:#fff}.advisor-primary-actions b{font-size:8.5px}.compact-tabs.advisor-mode-grid{grid-template-columns:repeat(5,1fr);padding-top:5px}.compact-tabs .advisor-mode{min-height:52px;padding:6px}.compact-tabs .advisor-mode small{display:none}.advisor-chat-composer{display:grid;grid-template-columns:minmax(0,1fr) 140px;gap:8px;align-items:end;padding:4px 12px 0}.advisor-chat-composer .advisor-question{padding:0}.advisor-chat-composer .advisor-question textarea{min-height:82px}.advisor-chat-composer .advisor-run-btn{height:42px;margin-bottom:0}.advisor-main-stack>.advisor-answer{margin:0;min-height:190px}.advisor-main-stack>.advisor-answer .advisor-answer-body{max-height:440px}.advisor-next-task{display:grid;gap:3px;margin-top:8px;padding:9px;border:1px solid #d7e5f1;border-radius:9px;background:#f6faff}.advisor-next-task small{font-size:7.5px;color:#64809a;font-weight:900}.advisor-next-task b{font-size:9px;color:#234d69}.advisor-next-task span{font-size:8px;color:#788a98}.advisor-customer-row em{font-weight:600}.advisor-customer-row.active em{color:#1c5d94}
@media(max-width:1320px){.advisor-workspace{grid-template-columns:220px minmax(500px,1fr) 285px}.advisor-nextbest-grid{grid-template-columns:1fr 1fr}.advisor-primary-actions{grid-template-columns:repeat(3,1fr)}.compact-tabs.advisor-mode-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:1080px){.advisor-workspace{grid-template-columns:220px 1fr}.advisor-workspace .advisor-context{grid-column:1/-1}.advisor-nextbest-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:760px){.advisor-workspace{grid-template-columns:1fr}.advisor-nextbest-grid{grid-template-columns:1fr}.advisor-primary-actions{grid-template-columns:1fr 1fr}.compact-tabs.advisor-mode-grid{grid-template-columns:1fr 1fr}.advisor-chat-composer{grid-template-columns:1fr}.advisor-chat-composer .advisor-run-btn{width:100%}.advisor-context{grid-column:auto!important}}


/* =========================================================
V3.16.6 — VOICE INPUT CORE / MICRO
========================================================= */
.voice-assistant-fab{position:fixed;right:28px;bottom:28px;z-index:86;display:flex;align-items:center;gap:10px;min-width:154px;height:62px;padding:7px 14px 7px 8px;border:0;border-radius:32px;background:linear-gradient(135deg,#d99608,#f1b82a 58%,#ffd972);color:#1f2b38;box-shadow:0 14px 38px rgba(142,92,0,.30),0 0 0 4px rgba(255,211,98,.18);cursor:pointer;transition:.18s transform,.18s box-shadow}.voice-assistant-fab:hover{transform:translateY(-2px);box-shadow:0 17px 42px rgba(142,92,0,.36),0 0 0 5px rgba(255,211,98,.23)}.voice-assistant-fab:active{transform:scale(.97)}.voice-assistant-fab .voice-fab-icon{display:grid;place-items:center;width:46px;height:46px;flex:0 0 46px;border-radius:50%;background:#0e4e84;color:#fff;font-size:23px;box-shadow:0 5px 14px rgba(14,78,132,.26)}.voice-fab-label{display:grid;text-align:left;line-height:1.1}.voice-fab-label b{font-size:12px;letter-spacing:.04em}.voice-fab-label small{margin-top:3px;font-size:8px;font-weight:800;color:#755000}.voice-assistant-fab.listening{background:linear-gradient(135deg,#e84b45,#ff7b65);color:#fff;animation:voiceFabPulse 1.25s infinite}.voice-assistant-fab.listening .voice-fab-icon{background:#fff;color:#d83b37}.voice-assistant-fab.listening .voice-fab-label small{color:#fff7f5}
@keyframes voiceFabPulse{0%,100%{box-shadow:0 14px 38px rgba(207,58,52,.28),0 0 0 0 rgba(232,75,69,.28)}50%{box-shadow:0 14px 38px rgba(207,58,52,.38),0 0 0 10px rgba(232,75,69,0)}}
.voice-assistant-backdrop{position:fixed;inset:0;z-index:120;background:rgba(5,20,38,.56);display:grid;place-items:center;padding:18px;opacity:0;visibility:hidden;pointer-events:none;transition:.18s;backdrop-filter:blur(5px)}.voice-assistant-backdrop.open{opacity:1;visibility:visible;pointer-events:auto}.voice-assistant-panel{width:min(640px,96vw);max-height:92vh;overflow:auto;background:#fff;border-radius:22px;box-shadow:0 26px 80px rgba(4,25,46,.34);border:1px solid rgba(255,255,255,.7);transform:translateY(12px) scale(.985);transition:.18s}.voice-assistant-backdrop.open .voice-assistant-panel{transform:none}.voice-panel-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:15px 17px;border-bottom:1px solid #e5ebf1;background:linear-gradient(180deg,#fbfdff,#f4f8fc)}.voice-panel-head>div{display:flex;align-items:center;gap:10px}.voice-panel-head>div>div{display:grid;gap:2px}.voice-panel-head b{font-size:13px;color:#173e66;letter-spacing:.035em}.voice-panel-head small{font-size:8.5px;color:#72869a;font-weight:800}.voice-live-dot{width:11px;height:11px;border-radius:50%;background:#1caf68;box-shadow:0 0 0 4px #e5f7ed}.voice-assistant-panel.listening .voice-live-dot{background:#e74d47;box-shadow:0 0 0 4px #fde8e6;animation:voiceDot 1s infinite}.voice-close{width:38px;height:38px;border:0;border-radius:11px;background:#eef3f7;color:#63778c;font-size:24px;cursor:pointer}@keyframes voiceDot{50%{transform:scale(.72);opacity:.55}}
.voice-panel-body{padding:18px;display:grid;justify-items:center;gap:12px}.voice-main-mic{width:162px;height:162px;border:0;border-radius:50%;display:grid;place-items:center;align-content:center;gap:4px;background:radial-gradient(circle at 35% 25%,#2d83db,#0f5a9a 68%,#0b416f);color:#fff;box-shadow:0 18px 40px rgba(15,90,154,.30),inset 0 0 0 1px rgba(255,255,255,.22);cursor:pointer;transition:.18s}.voice-main-mic:hover{transform:scale(1.025)}.voice-main-mic>span{font-size:45px;line-height:1}.voice-main-mic>b{font-size:12px;letter-spacing:.05em}.voice-main-mic>small{font-size:8px;color:#dbefff;font-weight:800}.voice-main-mic.listening{background:radial-gradient(circle at 35% 25%,#ff766f,#d63d38 70%,#a82622);box-shadow:0 18px 46px rgba(214,61,56,.34),0 0 0 12px rgba(235,80,73,.10);animation:voiceMicPulse 1.2s infinite}@keyframes voiceMicPulse{50%{box-shadow:0 18px 46px rgba(214,61,56,.38),0 0 0 22px rgba(235,80,73,0)}}
.voice-wave{height:24px;display:flex;align-items:center;gap:4px;opacity:.25}.voice-wave i{display:block;width:4px;height:7px;border-radius:4px;background:#d44d46}.voice-wave.active{opacity:1}.voice-wave.active i{animation:voiceWave .72s ease-in-out infinite alternate}.voice-wave.active i:nth-child(2){animation-delay:.12s}.voice-wave.active i:nth-child(3){animation-delay:.24s}.voice-wave.active i:nth-child(4){animation-delay:.36s}.voice-wave.active i:nth-child(5){animation-delay:.48s}@keyframes voiceWave{to{height:22px}}
.voice-status{min-height:20px;text-align:center;color:#47657f;font-size:10px;font-weight:800}.voice-status.error{color:#b8433d}.voice-transcript-wrap{width:100%;border:1px solid #dce6ef;border-radius:14px;background:#f9fbfd;overflow:hidden}.voice-transcript-head{display:flex;align-items:center;justify-content:space-between;padding:9px 11px;border-bottom:1px solid #e6edf3;color:#637c91}.voice-transcript-head>b{font-size:8px;letter-spacing:.08em}.voice-link-btn{border:0;background:transparent;color:#1667ad;font-size:9px;font-weight:900;cursor:pointer}.voice-transcript{min-height:108px;max-height:210px;overflow:auto;padding:13px 14px;font-size:15px;line-height:1.55;color:#203c54;white-space:pre-wrap}.voice-transcript.empty{color:#94a1ad;font-style:italic}.voice-domain-note{width:100%;padding:9px 11px;border-radius:10px;background:#fff7e7;border:1px solid #f2dba8;color:#7d6331;font-size:8.7px;line-height:1.5}.voice-panel-actions{display:grid;grid-template-columns:1fr 1fr 1.2fr;gap:8px;padding:12px 16px 16px;border-top:1px solid #e8edf2;background:#fbfcfe}.voice-panel-actions .btn{min-height:44px}.voice-send-ai{background:linear-gradient(135deg,#1469c9,#0f559f)!important;color:#fff!important;border-color:#0f559f!important;font-weight:900!important}.voice-panel-actions .btn:disabled{opacity:.42;cursor:not-allowed}
.advisor-chat-composer{grid-template-columns:minmax(0,1fr) 96px 140px}.advisor-voice-btn{height:82px;border:1px solid #e2bd5f;border-radius:12px;background:linear-gradient(180deg,#fff8df,#ffefb6);color:#694b09;display:grid;place-items:center;align-content:center;gap:1px;cursor:pointer;box-shadow:0 5px 15px rgba(179,124,0,.10)}.advisor-voice-btn:hover{background:#ffefb5;border-color:#dba72f}.advisor-voice-btn>span{font-size:23px;line-height:1}.advisor-voice-btn>b{font-size:10px}.advisor-voice-btn>small{font-size:6.8px;font-weight:800;color:#9a7521}.advisor-voice-btn:disabled{opacity:.5;cursor:not-allowed}
@media(max-width:1320px){.advisor-chat-composer{grid-template-columns:minmax(0,1fr) 88px 125px}}
@media(max-width:760px){.voice-assistant-fab{left:14px;right:auto;bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom) + 13px);min-width:0;width:62px;height:62px;padding:7px;border-radius:50%;z-index:78}.voice-assistant-fab .voice-fab-icon{width:48px;height:48px;flex-basis:48px}.voice-assistant-fab .voice-fab-label{display:none}.voice-assistant-backdrop{padding:0;align-items:end}.voice-assistant-panel{width:100%;max-height:92dvh;border-radius:22px 22px 0 0}.voice-panel-body{padding:15px 13px}.voice-main-mic{width:150px;height:150px}.voice-transcript{font-size:16px;min-height:96px}.voice-panel-actions{grid-template-columns:1fr 1fr;padding-bottom:calc(14px + env(safe-area-inset-bottom))}.voice-panel-actions .voice-send-ai{grid-column:1/-1;grid-row:1}.voice-panel-actions #voiceSpeakAgain,.voice-panel-actions #voiceUseText{grid-row:2}.advisor-chat-composer{grid-template-columns:1fr 82px 1fr!important;align-items:stretch}.advisor-chat-composer .advisor-question{grid-column:1/-1}.advisor-voice-btn{height:48px}.advisor-run-btn{height:48px!important}.mobile-fab{right:14px}.toast{bottom:calc(var(--mobile-nav-h) + env(safe-area-inset-bottom) + 80px)}}
@media(max-width:420px){.voice-main-mic{width:136px;height:136px}.voice-main-mic>span{font-size:39px}.voice-panel-actions .btn{font-size:10px;padding:7px}.advisor-chat-composer{grid-template-columns:80px minmax(0,1fr)!important}.advisor-chat-composer .advisor-question{grid-column:1/-1}.advisor-voice-btn{grid-column:1}.advisor-run-btn{grid-column:2}}

/* =========================================================
   V3.16.6 — MICRO CHO MỌI KHU VỰC CHAT / CHAT AI
   ========================================================= */
.voice-inline-btn{display:grid!important;place-items:center!important;width:40px!important;height:40px!important;min-width:40px!important;flex:0 0 40px!important;padding:0!important;border:1px solid #e0b54d!important;border-radius:50%!important;background:linear-gradient(180deg,#fff9e7,#ffe8a0)!important;color:#8a5d00!important;font-size:18px!important;line-height:1!important;box-shadow:0 3px 10px rgba(173,119,0,.14)!important;cursor:pointer!important;transition:.16s transform,.16s box-shadow,.16s background!important}.voice-inline-btn:hover{transform:translateY(-1px);background:#ffedb1!important;box-shadow:0 5px 14px rgba(173,119,0,.20)!important}.voice-inline-btn:active{transform:scale(.94)}.voice-inline-btn:disabled{opacity:.48;cursor:not-allowed;transform:none}
.webchat-composer .voice-inline-btn{border-radius:50%!important;background:linear-gradient(180deg,#fff8df,#ffe39a)!important;color:#865900!important}.webchat-composer .chat-send-btn{border-radius:13px!important;background:linear-gradient(135deg,#bb8417,#e1b94d)!important;color:#fff!important}
.team-composer{grid-template-columns:minmax(0,1fr) 42px auto}.team-composer .team-voice-btn{width:42px!important;height:42px!important;min-width:42px!important}
.native-composer{grid-template-columns:32px minmax(0,1fr) 36px 38px}.native-composer .native-voice-btn{width:36px!important;height:36px!important;min-width:36px!important;font-size:16px!important}.voice-draft-btn{border-color:#e1c16d!important;background:#fff8e3!important;color:#75520a!important;font-weight:800!important}
.voice-assistant-fab .voice-fab-label small{max-width:118px}.voice-send-ai{white-space:normal;line-height:1.15;text-align:center}
@media(max-width:760px){.webchat-composer .voice-inline-btn{width:42px!important;height:42px!important;min-width:42px!important;font-size:19px!important}.team-composer{grid-template-columns:minmax(0,1fr) 44px auto}.team-composer .team-voice-btn{width:44px!important;height:44px!important;min-width:44px!important}.native-composer{grid-template-columns:32px minmax(0,1fr) 40px 40px}.native-composer .native-voice-btn{width:40px!important;height:40px!important;min-width:40px!important;font-size:18px!important}.voice-assistant-fab{box-shadow:0 12px 28px rgba(142,92,0,.34),0 0 0 4px rgba(255,211,98,.20)}}

/* =========================================================
   V3.16.8 — MESSENGER PLAIN TEXT + PROPERTY CODE SAFE / MODERATION & LEAD QUALITY
   ========================================================= */
.native-test-ribbon.moderation{font-weight:700;border-left:4px solid currentColor}
.native-test-ribbon.moderation.impolite{background:#fff8df;color:#8a5a00}
.native-test-ribbon.moderation.troll{background:#f5efff;color:#6941a5}
.native-test-ribbon.moderation.harassment{background:#fff0e8;color:#a34212}
.native-test-ribbon.moderation.blocked{background:#fff0f0;color:#a61b1b}
.moderation-panel{border-left:3px solid transparent}
.moderation-panel.impolite{border-left-color:#d49a16}
.moderation-panel.troll{border-left-color:#8b5cf6}
.moderation-panel.harassment{border-left-color:#e56d2f}
.moderation-panel.blocked{border-left-color:#d73535}
.moderation-state{display:flex;flex-direction:column;gap:4px;padding:10px 11px;border-radius:10px;background:#f7f9fc;margin:6px 0 7px}
.moderation-state.normal{background:#f3faf6}.moderation-state.impolite{background:#fff8df}.moderation-state.troll{background:#f5efff}.moderation-state.harassment{background:#fff0e8}.moderation-state.blocked{background:#fff0f0}
.moderation-tag{display:inline-flex;align-items:center;border-radius:999px;padding:2px 7px;font-size:10px;font-weight:800;white-space:nowrap}
.moderation-tag.impolite{background:#fff0bd;color:#7d5300}.moderation-tag.troll{background:#eee3ff;color:#6740a1}.moderation-tag.harassment{background:#ffe2d3;color:#9d4014}.moderation-tag.blocked{background:#ffdada;color:#a51d1d}
.messenger-row.is-moderated.harassment,.messenger-row.is-moderated.blocked{box-shadow:inset 3px 0 0 rgba(184,42,42,.55)}
.messenger-row.is-moderated.troll{box-shadow:inset 3px 0 0 rgba(105,65,165,.45)}
.messenger-row.is-moderated.impolite{box-shadow:inset 3px 0 0 rgba(212,154,22,.45)}
.lead-kpi-strip .behavior-kpi{background:#fff7ee}
@media(max-width:900px){.moderation-tag{max-width:120px;overflow:hidden;text-overflow:ellipsis}.native-test-ribbon.moderation{font-size:12px}}

/* ========================================================================
   V3.17.0 — PREMIUM VISUAL REFRESH
   Visual-only design system. Keeps all V3.16.8 business logic intact.
   ======================================================================== */
:root{
  --navy:#0a2547;
  --navy2:#061a33;
  --navy3:#123a68;
  --blue:#1769e0;
  --blue-strong:#0c57c7;
  --blue2:#edf5ff;
  --gold:#d5a33f;
  --gold-soft:#fff8e9;
  --bg:#f5f7fb;
  --card:#ffffff;
  --text:#17243a;
  --muted:#728097;
  --line:#e3e8f0;
  --danger:#d94f4f;
  --green:#129765;
  --shadow:0 8px 28px rgba(18,45,78,.075);
  --shadow-lg:0 18px 48px rgba(12,39,72,.11);
  --radius:16px;
}
html,body{background:#f5f7fb;color:var(--text)}
body{letter-spacing:-.005em}
button,input,select,textarea{font-family:Inter,"Segoe UI",Roboto,Arial,sans-serif}
::selection{background:#dbeaff;color:#123a68}
*{scrollbar-width:thin;scrollbar-color:#bdc9d9 transparent}
*::-webkit-scrollbar{width:8px;height:8px}
*::-webkit-scrollbar-track{background:transparent}
*::-webkit-scrollbar-thumb{background:#c4cfdd;border-radius:999px;border:2px solid transparent;background-clip:padding-box}
*::-webkit-scrollbar-thumb:hover{background:#9eafc4;border:2px solid transparent;background-clip:padding-box}

/* Shell + sidebar */
.app-shell{grid-template-columns:228px minmax(0,1fr);background:var(--bg)}
.sidebar{
  background:
    radial-gradient(circle at 20% 0%,rgba(59,127,220,.24),transparent 30%),
    linear-gradient(180deg,#0b2a50 0%,#071d38 58%,#05172d 100%);
  padding:15px 12px 12px;
  box-shadow:8px 0 30px rgba(4,23,45,.07);
  border-right:1px solid rgba(255,255,255,.04);
}
.brand{padding:4px 7px 17px;gap:11px;border-bottom:1px solid rgba(255,255,255,.07);margin-bottom:10px}
.brand-mark,.logo-mark{
  border:1px solid rgba(237,193,92,.66);
  background:linear-gradient(145deg,rgba(255,221,139,.12),rgba(213,163,63,.03));
  color:#f0c869;
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.05),0 8px 22px rgba(0,0,0,.12);
  font-size:13px!important;font-weight:900;letter-spacing:-.06em;
}
.brand-mark{width:39px;height:39px;border-radius:12px}
.brand strong{font-size:13.5px;letter-spacing:.01em;color:#fff}
.brand span{font-size:9.5px;color:#afc3dc;opacity:1;margin-top:2px;display:block}
.sidebar nav{gap:4px;padding-right:2px}
.sidebar nav button{
  min-height:42px;padding:8px 9px;border-radius:11px;color:#cbd9eb;font-size:12.4px;font-weight:650;
  transition:background .18s ease,color .18s ease,transform .18s ease,box-shadow .18s ease;
}
.sidebar nav button>span:first-child{width:26px;height:26px;display:grid;place-items:center;border-radius:8px;background:rgba(255,255,255,.055);font-size:13px;flex:0 0 26px}
.sidebar nav button:hover{background:rgba(255,255,255,.075);color:#fff;transform:translateX(2px)}
.sidebar nav button.active{background:linear-gradient(135deg,#1c70e4,#155ecb);color:#fff;box-shadow:0 8px 22px rgba(14,84,185,.28)}
.sidebar nav button.active>span:first-child{background:rgba(255,255,255,.14)}
.nav-submenu{padding-left:7px!important;border-left:1px solid rgba(255,255,255,.10);margin-left:17px!important}
.sidebar .nav-sub{min-height:34px!important;font-size:11px!important;color:#aebfd4!important;border-radius:9px!important}
.sidebar .nav-sub.active,.sidebar .nav-sub:hover{color:#fff!important;background:rgba(255,255,255,.07)!important;box-shadow:none!important;transform:none!important}
.sidebar-motto{color:#e8ca83;opacity:.9;font-size:11px;letter-spacing:.02em;padding-left:9px}
.version-info{background:rgba(255,255,255,.055)!important;border:1px solid rgba(255,255,255,.075)!important;border-radius:12px!important;color:#dbe7f6!important;padding:9px 10px!important;box-shadow:none!important}
.version-info:hover{background:rgba(255,255,255,.09)!important}
.version-info small{color:#91a9c4!important}

/* Workspace + top navigation */
.workspace{background:
  radial-gradient(circle at 85% 0%,rgba(28,112,228,.035),transparent 30%),
  linear-gradient(180deg,#f8faff 0,#f5f7fb 180px,#f5f7fb 100%)}
.topbar{
  height:66px;padding:0 18px 0 22px;gap:14px;
  background:rgba(255,255,255,.93);backdrop-filter:blur(14px);
  border-bottom:1px solid #e7ebf1;box-shadow:0 2px 14px rgba(24,50,84,.035);
}
.slogan{color:#76869b;font-size:12.5px;font-weight:500;font-style:italic}
.search-wrap{position:relative}
.search-wrap:before{content:"⌕";position:absolute;left:13px;top:50%;transform:translateY(-52%);color:#91a0b3;font-size:17px;pointer-events:none}
.search-wrap input{height:40px;padding:0 14px 0 38px;border:1px solid #e2e8f0;background:#f7f9fc;border-radius:12px;font-size:12px;transition:.18s}
.search-wrap input:focus{background:#fff;border-color:#9bbdf0;box-shadow:0 0 0 4px rgba(23,105,224,.08)}
.profile{gap:8px}
.profile strong{font-size:12.5px;color:#24344d}
.profile small{font-size:9.5px}
.profile>.avatar{width:35px;height:35px;box-shadow:0 6px 16px rgba(23,105,224,.18)}
.global-ai-access{background:#f7fafc!important;border:1px solid #e4eaf2!important;border-radius:12px!important;padding:4px 6px 4px 8px!important;gap:6px!important}
.global-ai-status{font-size:8.5px!important}
.global-ai-btn{border-radius:8px!important;font-size:8.5px!important;font-weight:800!important;padding:6px 8px!important}
.bell,.icon-btn{border:1px solid #e3e9f1!important;background:#fff!important;color:#445b76!important;border-radius:10px!important;box-shadow:0 3px 10px rgba(27,52,83,.04)}

/* Ticker: calmer, more premium */
.smart-ticker{height:32px;top:66px;background:linear-gradient(90deg,#0b2a50,#103b6d 55%,#0c315c);border-bottom:0;box-shadow:0 4px 18px rgba(10,42,80,.08)}
.ticker-live{margin-left:8px!important;border:1px solid rgba(115,225,165,.28)!important;background:rgba(47,187,111,.12)!important;color:#8ff0b9!important;border-radius:999px!important;font-size:8px!important;letter-spacing:.08em!important}
.ticker-track{font-size:9px!important;color:#d7e4f3!important}
.ticker-toggle{color:#b7c8db!important;background:transparent!important}

/* Page hierarchy */
.page{padding:18px 20px 24px}
.page-head{margin-bottom:15px;align-items:center}
.page-head h1{font-size:24px;line-height:1.15;letter-spacing:-.025em;color:#172943}
.page-head p{font-size:11.5px;line-height:1.5;margin-top:5px}
.card,.subcard,.kpi{border-color:#e5eaf1;box-shadow:var(--shadow)}
.card{border-radius:16px}
.subcard{border-radius:13px;background:#fff}
.card-head{padding:14px 15px;background:linear-gradient(180deg,#fff,#fcfdff);border-bottom-color:#e9edf3}
.card-head b,.card-head strong{color:#20334f}

/* Buttons + form controls */
.btn{min-height:37px;border-radius:10px;border-color:#dfe6ef;background:#fff;color:#334b68;font-size:11px;font-weight:700;box-shadow:0 2px 7px rgba(27,52,83,.025);transition:.16s ease}
.btn:hover{transform:translateY(-1px);border-color:#cbd8e8;box-shadow:0 6px 15px rgba(27,52,83,.07)}
.btn.primary{background:linear-gradient(135deg,#1b72e7,#115ccf);border-color:#145fce;box-shadow:0 7px 17px rgba(20,95,206,.18)}
.btn.primary:hover{box-shadow:0 9px 22px rgba(20,95,206,.24)}
.btn.gold{background:linear-gradient(180deg,#fffaf0,#fff5de);border-color:#ecd49c;color:#8f640b}
.btn.danger{background:#fffafa}
input,select,textarea{transition:border-color .16s ease,box-shadow .16s ease,background .16s ease}
input:focus,select:focus,textarea:focus{outline:none!important;border-color:#95b9eb!important;box-shadow:0 0 0 4px rgba(23,105,224,.075)!important}

/* KPI cards */
.kpis{gap:13px;padding:17px 20px 0}
.kpi{border-radius:16px;padding:15px 16px;min-height:82px;position:relative;overflow:hidden;transition:.18s ease}
.kpi:after{content:"";position:absolute;right:-28px;top:-38px;width:110px;height:110px;border-radius:50%;background:rgba(23,105,224,.035)}
.kpi:hover{transform:translateY(-2px);box-shadow:0 13px 30px rgba(18,45,78,.10)}
.kpi .ico{width:44px;height:44px;border-radius:13px;background:linear-gradient(145deg,#eff6ff,#e6f0ff);color:#1769e0;border:1px solid #dceaff}
.kpi span{font-size:10.5px;color:#7b899d}
.kpi strong{font-size:24px;color:#1d3150;letter-spacing:-.03em}
.kpi:nth-child(2) .ico{background:#eefaf5;color:#138a60;border-color:#ddf1e8}
.kpi:nth-child(3) .ico{background:#fff8e8;color:#a57614;border-color:#f2e4bd}
.kpi:nth-child(4) .ico{background:#fff0f0;color:#c54b4b;border-color:#f6dede}

/* Customer / pipeline */
.customer-grid{gap:14px}
.customer-row{padding:11px 12px;border-bottom-color:#eff2f6;transition:.14s}
.customer-row:hover{background:#f6f9fe}
.customer-row.active{background:linear-gradient(90deg,#edf5ff,#f8fbff);box-shadow:inset 3px 0 #1d70df}
.mini-avatar,.big-avatar,.messenger-avatar{background:linear-gradient(145deg,#3f7fd6,#79a8e6);box-shadow:inset 0 0 0 1px rgba(255,255,255,.25)}
.info-item{background:#fbfcff;border-color:#e7ebf1;border-radius:11px}
.pipeline{padding:5px 0 2px}
.circle{box-shadow:0 0 0 3px #fff}
.stage.done .circle{box-shadow:0 0 0 3px #e7f0ff}
.stage.current .circle{box-shadow:0 0 0 4px #fff5d9}

/* AI areas */
.ai-panel{border-radius:16px;box-shadow:var(--shadow-lg);border-color:#e3e9f1;background:#fff}
.ai-head{background:linear-gradient(135deg,#0d315b,#155898);color:#fff;border-bottom:0;padding:13px 14px}
.ai-head strong{font-size:15px}.ai-head .online{color:#9bf0bf}.ai-icon{background:rgba(255,255,255,.13);border:1px solid rgba(255,255,255,.13)}
.quick-actions button{border-color:#d9e6f8;background:#f9fbff;color:#265d9d;border-radius:10px}
.quick-actions button:hover{background:#edf5ff}

/* Messenger: clearer, roomier, more product-like */
.native-messenger-page{padding-top:13px}
.native-page-top{margin-bottom:10px;align-items:center}
.native-page-top h1{font-size:23px;letter-spacing:-.025em;color:#182b45}
.native-page-top p{font-size:10.5px;color:#758499;margin-top:4px}
.native-system-strip{padding:8px 11px;margin-bottom:10px;border-color:#e5eaf1;border-radius:12px;background:rgba(255,255,255,.90);font-size:10px;box-shadow:0 4px 15px rgba(17,42,73,.035)}
.native-system-strip select{height:31px;font-size:9.5px;border-radius:9px}
.native-messenger-shell{grid-template-columns:300px minmax(0,1fr);gap:11px;height:calc(100vh - 198px);min-height:600px}
.native-thread-pane,.native-detail-wrap{border-radius:15px!important;border:1px solid #e3e8f0!important;box-shadow:var(--shadow)!important;background:#fff}
.native-thread-head{padding:14px 14px 9px}.native-thread-head b{font-size:16px;color:#223651}.native-thread-head span{font-size:9.5px}
.native-thread-search{grid-template-columns:1fr 35px;gap:7px;padding:0 11px 8px}.native-thread-search input{height:37px;border:1px solid #e8ecf2;background:#f5f7fa;font-size:10.5px}.native-thread-search button{background:#f3f6fa;border:1px solid #e7ebf1}
.native-filter-row{padding:0 11px 9px;gap:6px}.native-filter-row select{height:29px;font-size:9px;background:#fbfcfe}
.native-rows .messenger-row{grid-template-columns:45px minmax(0,1fr);padding:10px 11px;border-top:1px solid transparent;border-bottom:1px solid #f0f3f7;transition:.14s}
.native-rows .messenger-avatar{width:45px;height:45px}.native-rows .messenger-row:hover{background:#f7f9fc}.native-rows .messenger-row.active{background:linear-gradient(90deg,#eaf4ff,#f6faff);box-shadow:inset 3px 0 #1c72e4}
.native-rows .messenger-row-top b{font-size:11.8px}.native-rows .messenger-row-last{font-size:10px;line-height:1.35;color:#7a8798}.native-rows .messenger-row-tags{margin-top:5px}
.messenger-native-detail{grid-template-columns:minmax(0,1fr) 318px}
.messenger-chat-pane{border-right-color:#e7ebf1;background:#fff}
.native-chat-head{height:66px;flex-basis:66px;padding:9px 14px;background:linear-gradient(180deg,#fff,#fcfdff)}
.native-chat-head h3{font-size:13.5px;color:#1e324d}.native-presence{font-size:8.5px}.native-worker-badge{font-size:8.5px;padding:5px 9px}
.native-test-ribbon{padding:5px 10px;background:#fff9ea;border-bottom-color:#f0dfb5;font-size:8.5px}
.native-history{padding:18px 16px 13px!important;background:linear-gradient(180deg,#fff 0%,#fdfefe 100%)!important}
.native-history .fb-msg{max-width:74%;margin-bottom:12px}.native-history .fb-msg-meta{font-size:8px;color:#9aa5b3;margin-bottom:4px}.native-history .fb-msg-text{padding:9px 12px;border-radius:18px;font-size:13px;line-height:1.48;box-shadow:0 2px 7px rgba(30,52,80,.035)}
.native-history .fb-msg.incoming .fb-msg-text{background:#f0f3f7;color:#25354a}.native-history .fb-msg.outgoing .fb-msg-text{background:linear-gradient(135deg,#1680f0,#0874e3);box-shadow:0 5px 13px rgba(8,116,227,.13)}
.native-composer{grid-template-columns:32px minmax(0,1fr) 38px;gap:8px;padding:9px 11px;border-top-color:#edf0f4}.native-composer input{height:40px;background:#f2f5f8;border:1px solid #e8ecf1;font-size:11.5px}.native-send{width:37px;height:37px;background:linear-gradient(135deg,#1680f0,#066ed8);box-shadow:0 5px 12px rgba(8,116,227,.18)}.native-composer-note{font-size:7.8px;color:#9aa5b2}
.messenger-inspector{padding:15px 14px;background:#fafbfd}.inspector-profile{padding:6px 0 13px}.inspector-profile h3{font-size:13.5px;color:#20344f}.inspector-profile small{font-size:8px}.inspector-section{padding:11px 0;border-top-color:#e9edf2}.inspector-title{font-size:8.5px;margin-bottom:8px}.inspector-title b{font-size:10px}.inspector-grid{gap:7px}.inspector-grid span{padding:8px;border-radius:9px;background:#fff;font-size:8px}.inspector-grid span b{font-size:9.8px}.inspector-section>small{font-size:8.3px;line-height:1.5}.worker-mini-state{border-radius:9px}.native-ai-card{border-radius:11px;border-color:#e1e7ef;box-shadow:0 3px 10px rgba(20,45,74,.025)}.native-ai-title{font-size:8.5px}.native-ai-card p{font-size:8.8px}.native-ai-card textarea{font-size:10.5px;border-radius:9px;background:#fcfdff}

/* Tables / list surfaces */
table{border-collapse:separate;border-spacing:0}
thead th{background:#f8fafd!important;color:#64758b!important;font-size:9.5px!important;font-weight:800!important;letter-spacing:.025em!important;border-bottom:1px solid #e3e9f1!important}
tbody tr{transition:.12s}tbody tr:hover{background:#f8fbff!important}
td{border-bottom-color:#edf1f5!important}
.badge,.tag,.chip{font-weight:750}

/* Dialogs */
dialog{border:0!important;border-radius:18px!important;box-shadow:0 30px 80px rgba(6,30,58,.22)!important}
dialog::backdrop{background:rgba(7,24,44,.38);backdrop-filter:blur(3px)}
.modal-head{border-bottom-color:#e8edf3!important}.x-btn{border-radius:10px!important}
.version-modal{border-radius:18px!important;overflow:hidden}
.version-hero{background:linear-gradient(135deg,#0e315a,#1767ae)!important;color:#fff!important;border:0!important}

/* Login */
.login-screen{background:
  radial-gradient(circle at 78% 18%,rgba(66,144,235,.28),transparent 28%),
  radial-gradient(circle at 20% 85%,rgba(213,163,63,.13),transparent 25%),
  linear-gradient(145deg,#06182f,#0c315b 58%,#0b2749)}
.login-card{padding:30px;border-radius:22px;border:1px solid rgba(255,255,255,.6);box-shadow:0 34px 90px rgba(0,0,0,.34)}
.login-brand h1{font-size:20px;color:#172b45}.login-brand p{font-size:11.5px}.login-card input{height:43px;border-radius:11px;background:#fbfcfe}.login-note{border:1px solid #ebeff4;background:#f8fafc;border-radius:11px}

/* Voice floating action harmonized with new visual system */
.voice-floating-btn,.voice-global-fab{box-shadow:0 14px 34px rgba(191,135,15,.24)!important;border:1px solid rgba(255,255,255,.45)!important}

/* Responsive polish */
@media(max-width:1500px){
  .app-shell{grid-template-columns:208px minmax(0,1fr)}
  .messenger-native-detail{grid-template-columns:minmax(0,1fr) 292px}
  .native-messenger-shell{grid-template-columns:275px minmax(0,1fr)}
  .slogan{font-size:11.5px}
}
@media(max-width:1280px){
  .slogan{display:none}.topbar{grid-template-columns:minmax(260px,1fr) auto}.search-wrap{max-width:none}
  .messenger-native-detail{grid-template-columns:minmax(0,1fr) 275px}
}
@media(max-width:1180px){
  .native-messenger-shell{grid-template-columns:1fr;height:auto}.native-thread-pane{max-height:360px}.native-detail-wrap{min-height:690px}
}
@media(max-width:900px){
  .app-shell{display:block}.workspace{min-height:100vh}.page{padding:13px 11px 86px}.kpis{padding:12px 11px 0;gap:9px}
  .kpi{padding:12px;min-height:72px}.kpi strong{font-size:21px}
}
@media(max-width:760px){
  .mobile-topbar{background:rgba(255,255,255,.96)!important;backdrop-filter:blur(14px);border-bottom:1px solid #e8edf3!important;box-shadow:0 3px 16px rgba(20,45,75,.04)!important}
  .mobile-bottom-nav{background:rgba(255,255,255,.96)!important;backdrop-filter:blur(16px);border-top:1px solid #e5eaf1!important;box-shadow:0 -8px 24px rgba(20,45,75,.06)!important}
  .mobile-bottom-nav button{color:#718097!important}.mobile-bottom-nav button.active{color:#1769e0!important}
  .mobile-fab{background:linear-gradient(135deg,#1b72e7,#105dce)!important;box-shadow:0 10px 25px rgba(20,95,206,.25)!important}
  .messenger-native-detail{grid-template-columns:1fr}.messenger-inspector{max-height:430px}.native-detail-wrap{min-height:900px}.native-history .fb-msg{max-width:88%}
}


/* V3.17.1 — Care Workspace UX Refresh */
.care-page{padding-top:12px}.care-page-head{margin-bottom:10px}.care-page-head h1{font-size:20px}.care-page-head p{font-size:11.5px}
.customer-grid{grid-template-columns:224px minmax(0,1fr) minmax(330px,360px)!important;gap:10px!important;align-items:start}.customer-grid.ai-collapsed{grid-template-columns:224px minmax(0,1fr)!important}.customer-grid.ai-collapsed .ai-panel{display:none!important}
.customer-list-card{position:sticky;top:78px;max-height:calc(100vh - 100px)}.customer-list{max-height:calc(100vh - 154px)!important}.customer-list-card .card-head{padding:11px 12px}.customer-row{padding:9px 10px;grid-template-columns:34px minmax(0,1fr) 8px;gap:8px}.customer-row .mini-avatar{width:34px;height:34px;font-size:12px}.customer-row-copy strong{font-size:12px}.customer-row-copy small{font-size:9px;margin-top:2px}.customer-row-copy em{display:block;margin-top:3px;color:#9aa6b6;font-style:normal;font-size:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.customer-row.active{background:linear-gradient(90deg,#eaf3ff,#f8fbff);box-shadow:inset 3px 0 0 var(--blue)}
.customer-detail{padding:14px!important;min-height:calc(100vh - 105px)}.premium-profile-head{align-items:center;padding-bottom:3px}.profile-name-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.profile-name-row h2{margin:0!important;font-size:20px!important}.profile-name-row .badge{font-size:9px;padding:4px 7px}.premium-profile-head .big-avatar{width:50px;height:50px;font-size:17px;box-shadow:0 7px 18px rgba(36,111,234,.16)}.profile-primary-actions{display:flex;align-items:center;gap:6px}.profile-primary-actions .btn{min-height:34px;padding:7px 10px;font-size:10px}.care-ai-toggle{color:#245fbc;border-color:#cfe0fb;background:#f6f9ff}.profile-more-wrap{position:relative}.profile-more-btn{width:36px;padding:7px!important;font-weight:900}.profile-more-menu{position:absolute;right:0;top:42px;z-index:30;width:185px;padding:6px;background:#fff;border:1px solid var(--line);border-radius:11px;box-shadow:0 16px 42px rgba(20,42,77,.16)}.profile-more-menu button{width:100%;border:0;background:#fff;text-align:left;padding:9px 10px;border-radius:8px;color:#243a59;font-size:10.5px}.profile-more-menu button:hover{background:#f3f7fd}.profile-more-menu button.danger{color:#b6423b}
.next-action-strip{display:grid;grid-template-columns:32px minmax(0,1fr) auto;align-items:center;gap:9px;margin:12px 0 10px;padding:9px 10px;border:1px solid #d8e6f9;border-radius:11px;background:linear-gradient(135deg,#f7fbff,#eef5ff)}.next-action-icon{width:30px;height:30px;display:grid;place-items:center;border-radius:9px;background:#246fea;color:#fff;font-weight:900}.next-action-strip span{display:block;font-size:7.5px;letter-spacing:.08em;font-weight:800;color:#7185a0}.next-action-strip b{display:block;margin-top:2px;font-size:11px;line-height:1.35;color:#173d6d}.next-action-strip button{border:0;border-radius:9px;background:#fff;color:#2461b8;padding:7px 9px;font-size:9px;font-weight:800;box-shadow:0 1px 0 rgba(0,0,0,.03)}
.care-info-grid{grid-template-columns:repeat(3,minmax(0,1fr))!important;gap:6px!important;margin:9px 0 7px!important}.care-info-grid .info-item{min-height:52px!important;padding:8px 9px!important;background:#fbfcff}.care-info-grid .info-item small{font-size:8.5px}.care-info-grid .info-item strong{font-size:10.5px;line-height:1.35}.care-more-info{margin:0 0 10px;border:1px solid #edf0f5;border-radius:9px;background:#fcfdff}.care-more-info summary{cursor:pointer;padding:7px 9px;color:#70809a;font-size:9px;font-weight:700}.care-more-info>div{display:flex;gap:12px;flex-wrap:wrap;padding:0 9px 8px}.care-more-info span{font-size:9px;color:#7b899d}.care-more-info span b{color:#314766;margin-left:4px}.care-marketing{flex-basis:100%}
.pipeline-head{display:flex;justify-content:space-between;align-items:end;margin:9px 0 4px}.pipeline-head div span{display:block;font-size:7.5px;letter-spacing:.08em;color:#8a99ad;font-weight:800}.pipeline-head div b{display:block;margin-top:2px;font-size:11px;color:#244f87}.pipeline-head small{font-size:8px;color:#98a5b7}.care-pipeline{margin:8px 0 13px!important;padding:0 4px}.care-pipeline .stage{font-size:8px}.care-pipeline .stage span{display:block;line-height:1.25}.care-pipeline .circle{width:22px;height:22px;font-size:8px;margin-bottom:4px}.care-pipeline .stage:before{top:10px}.care-pipeline .stage.current span{color:#9a6808}
.care-tabs{display:flex;gap:4px;border-bottom:1px solid #e9eef6;margin-top:2px}.care-tabs button{border:0;background:transparent;color:#77869b;padding:9px 11px 8px;font-size:10px;font-weight:700;position:relative}.care-tabs button i{font-style:normal;margin-left:4px;padding:1px 5px;border-radius:999px;background:#eef2f7;font-size:8px}.care-tabs button.active{color:#1e5db8}.care-tabs button.active:after{content:"";position:absolute;left:9px;right:9px;bottom:-1px;height:2px;background:#246fea;border-radius:4px}.care-tabs button.active i{background:#e7f0ff;color:#2461b8}.care-tab-panel{display:none;padding-top:10px}.care-tab-panel.active{display:block}.care-main-card{min-height:245px;border-color:#e4eaf3;background:#fff}.care-main-card .subcard-head>div small{display:block;margin-top:2px;color:#9aa6b6;font-size:8.5px}.care-timeline{max-height:350px}.timeline-item{padding:7px 0;border-bottom:1px solid #f0f3f7}.timeline-item:last-child{border-bottom:0}.timeline-item strong{font-size:11.5px}.timeline-item p{font-size:10px}.task{padding:10px 3px}.property{padding:10px 3px}
.ai-panel{min-height:calc(100vh - 104px)!important;max-height:calc(100vh - 94px)!important;top:78px!important;border-color:#dbe5ef;box-shadow:0 10px 28px rgba(18,49,86,.08)}.care-ai-collapse{font-size:18px!important}.copilot-brief{display:grid;grid-template-columns:72px 96px minmax(0,1fr);gap:5px;padding:7px 9px;border-bottom:1px solid #e4eaee;background:#fff}.copilot-brief>div{padding:6px 7px;border-radius:8px;background:#f7f9fc;border:1px solid #e8edf3;min-width:0}.copilot-brief span{display:block;font-size:6.8px;letter-spacing:.08em;color:#8a99aa;font-weight:900}.copilot-brief b{display:block;margin-top:2px;font-size:9px;line-height:1.25;color:#193d62}.copilot-brief .copilot-next b{font-size:8.5px;font-weight:700}.ai-panel .webchat-messages{min-height:230px;flex:1}.ai-panel .webchat-quick{padding:5px 8px}.ai-panel .webchat-sales-tools{padding:4px 8px}.ai-panel .webchat-footer{font-size:7px}
@media(min-width:1500px){.customer-grid{grid-template-columns:224px minmax(620px,1fr) 350px!important}.customer-grid.ai-collapsed{grid-template-columns:224px minmax(0,1fr)!important}}
@media(max-width:1320px){.customer-grid{grid-template-columns:210px minmax(0,1fr)!important}.customer-grid .ai-panel{grid-column:1/-1;position:relative!important;top:0!important;max-height:none!important;min-height:620px!important}.customer-grid.ai-collapsed .ai-panel{display:none!important}.customer-list-card{position:relative;top:0}.care-info-grid{grid-template-columns:repeat(3,minmax(0,1fr))!important}}
@media(max-width:900px){.care-page-head{align-items:flex-start}.customer-grid{display:block!important}.customer-list-card{display:none}.customer-detail{min-height:0}.premium-profile-head{align-items:flex-start;flex-direction:column}.profile-primary-actions{width:100%}.profile-primary-actions .btn.primary{flex:1}.next-action-strip{grid-template-columns:30px minmax(0,1fr)}.next-action-strip button{grid-column:2;width:max-content}.care-info-grid{grid-template-columns:1fr 1fr!important}.copilot-brief{grid-template-columns:1fr 1fr}.copilot-brief .copilot-next{grid-column:1/-1}}
@media(max-width:560px){.care-page{padding:8px}.care-page-head h1{font-size:18px}.care-info-grid{grid-template-columns:1fr 1fr!important}.profile-name-row h2{font-size:18px!important}.profile-primary-actions{overflow:visible}.next-action-strip{margin-top:9px}.care-tabs{overflow:auto}.care-tabs button{flex:0 0 auto}.care-pipeline{overflow-x:auto;padding-bottom:7px}.care-pipeline .stage{flex:0 0 78px;min-width:78px}.profile-more-menu{right:auto;left:0}.copilot-brief{grid-template-columns:1fr 1fr}}


/* =========================================================
   V3.17.4 — ADVISOR WORKSPACE VISUAL REFRESH
   - No floating global microphone button
   - Larger, calmer typography
   - Balanced 3-column AI Sales workspace
   ========================================================= */
.voice-assistant-fab,.voice-floating-btn,.voice-global-fab{display:none!important}

.advisor-page-v3174{padding-top:14px;padding-bottom:28px}
.advisor-page-head-v3174{margin-bottom:12px;align-items:flex-end}
.advisor-page-kicker{margin-bottom:4px;color:#b17a15;font-size:9px;font-weight:900;letter-spacing:.12em}
.advisor-page-head-v3174 h1{margin:0;font-size:25px;line-height:1.12;letter-spacing:-.02em;color:#173a67}
.advisor-page-head-v3174 p{margin:6px 0 0;font-size:12.5px;line-height:1.5;color:#718198}
.advisor-clear-btn{min-height:36px;padding:8px 12px;font-size:10.5px;border-radius:10px}

.advisor-toolbar-v3174{display:grid;grid-template-columns:minmax(340px,1fr) 175px 175px;gap:8px;padding:9px 10px;margin-bottom:10px;border-radius:14px;box-shadow:0 5px 16px rgba(21,54,93,.05)}
.advisor-toolbar-v3174 .directory-search{height:42px;border-radius:10px;background:#fbfcfe}
.advisor-toolbar-v3174 .directory-search span{font-size:18px;color:#6380a3}
.advisor-toolbar-v3174 input,.advisor-toolbar-v3174 select{font-size:11.5px;color:#304864}
.advisor-toolbar-v3174 select{height:42px;border-radius:10px;padding:0 11px;background:#fff}

.advisor-workspace-v3174{display:grid;grid-template-columns:268px minmax(620px,1fr) 304px;gap:10px;align-items:start}
.advisor-priority-panel,.advisor-main-v3174,.advisor-context-v3174,.advisor-answer-v3174{border-radius:15px;border-color:#e2e9f1;box-shadow:0 7px 24px rgba(20,49,83,.055)}
.advisor-priority-panel{overflow:hidden;position:sticky;top:80px}
.advisor-list-head{min-height:58px;padding:11px 13px;border-bottom:1px solid #e8edf3;background:linear-gradient(180deg,#fff,#fbfcfe)}
.advisor-list-head b{font-size:13px;color:#233d5c}
.advisor-list-head>div small{font-size:9.5px;line-height:1.35;color:#8a98a9}
.advisor-list-head>span{min-width:28px;height:28px;display:grid;place-items:center;border-radius:999px;background:#eef5ff;color:#2b68b8;font-size:10px;font-weight:900}
.advisor-list-scroll{max-height:calc(100vh - 244px)}
.advisor-customer-row{grid-template-columns:8px minmax(0,1fr) 34px;gap:8px;padding:10px 11px;min-height:68px;border-bottom:1px solid #eef2f6}
.advisor-customer-row>span:nth-child(2) b{font-size:12px;line-height:1.25}
.advisor-customer-row small{font-size:9px;line-height:1.4;margin-top:2px}
.advisor-customer-row em{font-size:8.5px;line-height:1.35;margin-top:3px}
.advisor-customer-row>i{width:31px;height:31px;display:grid;place-items:center;border-radius:50%;background:#edf5ff;color:#2166ba;font-size:9px;font-weight:900}
.advisor-customer-row.active{background:linear-gradient(90deg,#eef6ff,#fbfdff);box-shadow:inset 3px 0 #2f78e7}

.advisor-center-column{gap:10px}
.advisor-main-v3174{overflow:hidden;background:#fff}
.advisor-main-head-v3174{min-height:62px;padding:10px 13px;background:linear-gradient(135deg,#103c72 0%,#0e5c93 58%,#0e6c91 100%);color:#fff;border-bottom:0}
.advisor-brand-block{display:flex;align-items:center;gap:10px}
.advisor-ai-orb{width:38px;height:38px;display:grid;place-items:center;border-radius:12px;background:rgba(255,255,255,.15);border:1px solid rgba(255,255,255,.16);font-size:19px;color:#ffe6a3}
.advisor-brand-block b{display:block;font-size:14px;letter-spacing:.025em;color:#fff}
.advisor-brand-block small{display:block;margin-top:3px;font-size:9.5px;color:#d9eaf6}
.advisor-profile-btn{background:rgba(255,255,255,.10)!important;color:#fff!important;border-color:rgba(255,255,255,.22)!important;font-size:9.5px!important;min-height:34px}

.advisor-customer-strip-v3174{min-height:52px;padding:8px 13px;display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid #e6edf4;background:#fff}
.advisor-selected-name small{display:block;font-size:7.5px;font-weight:900;letter-spacing:.08em;color:#9aa6b4}
.advisor-selected-name b{display:block;margin-top:2px;font-size:15px;color:#213d5d}
.advisor-selected-tags{display:flex;gap:5px;flex-wrap:wrap;justify-content:flex-end}
.advisor-selected-tags span{padding:4px 8px;border-radius:999px;background:#f5f8fc;border:1px solid #e0e8f1;color:#60748a;font-size:8.8px;font-weight:700}

.advisor-nextbest-v3174{padding:12px 13px 10px;background:linear-gradient(180deg,#fff,#fbfdff)}
.advisor-section-title{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;margin-bottom:8px}
.advisor-section-title>div>span{display:block;font-size:7.8px;letter-spacing:.09em;font-weight:900;color:#8b99a8}
.advisor-section-title>div>b{display:block;margin-top:2px;font-size:12.5px;color:#23415f}
.advisor-section-title>small{font-size:8.5px;color:#97a3af}
.advisor-section-title.compact{margin:0 0 7px}
.advisor-nextbest-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}
.advisor-next-action{min-height:74px;padding:10px;border-radius:12px;grid-template-columns:36px minmax(0,1fr) 17px;background:#fff;border-color:#dce6ef}
.advisor-next-action>span{width:36px;height:36px;border-radius:10px;font-size:17px}
.advisor-next-action b{font-size:10.5px;line-height:1.35}
.advisor-next-action small{font-size:8.6px;line-height:1.4}

.advisor-tool-section{padding:8px 13px 10px;border-top:1px solid #edf1f5;background:#fff}
.advisor-primary-actions-v3174{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:7px;padding:0}
.advisor-primary-actions-v3174 button{height:64px;padding:8px 9px;display:grid;grid-template-columns:31px minmax(0,1fr);gap:7px;align-items:center;text-align:left;border:1px solid #e1e8f0;border-radius:11px;background:#fbfcfe;color:#304c69;transition:.15s}
.advisor-primary-actions-v3174 button:hover{transform:translateY(-1px);border-color:#c8d8e8;background:#fff;box-shadow:0 6px 16px rgba(32,72,112,.07)}
.advisor-primary-actions-v3174 button>span{width:31px;height:31px;display:grid;place-items:center;border-radius:9px;background:#edf5ff;font-size:15px}
.advisor-primary-actions-v3174 button:nth-child(1)>span{background:#fff0f2}.advisor-primary-actions-v3174 button:nth-child(3)>span{background:#ecf9f2}.advisor-primary-actions-v3174 button:nth-child(4)>span{background:#fff7e7}.advisor-primary-actions-v3174 button:nth-child(5)>span{background:#f4efff}
.advisor-primary-actions-v3174 button b{display:block;font-size:9.8px;line-height:1.25;color:#24415f}
.advisor-primary-actions-v3174 button small{display:block;margin-top:2px;font-size:7.7px;line-height:1.25;color:#8996a5;font-weight:500}

.advisor-composer-v3174{padding:10px 13px 12px;border-top:1px solid #edf1f5;background:#fcfdff}
.advisor-composer-v3174 .advisor-question{display:block;padding:0}
.advisor-composer-v3174 .advisor-question>span{display:block;margin-bottom:6px;font-size:8.2px;font-weight:900;letter-spacing:.06em;color:#6f8091}
.advisor-composer-v3174 textarea{width:100%;min-height:88px;resize:vertical;padding:11px 12px;border:1.5px solid #d5e0eb;border-radius:11px;background:#fff;font:inherit;font-size:12.5px;line-height:1.5;color:#263f5a;outline:none;transition:.15s}
.advisor-composer-v3174 textarea:focus{border-color:#d3a135;box-shadow:0 0 0 3px rgba(211,161,53,.10)}
.advisor-composer-bottom{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px}
.advisor-example-row-v3174{display:flex;gap:5px;flex-wrap:wrap;padding:0;min-width:0}
.advisor-example-row-v3174 button{border:1px solid #e2e8ef;border-radius:999px;background:#fff;color:#718094;padding:5px 8px;font-size:8.4px;white-space:nowrap;max-width:240px;overflow:hidden;text-overflow:ellipsis}
.advisor-example-row-v3174 button:hover{border-color:#bfd1e4;color:#2d6197;background:#f8fbff}
.advisor-composer-buttons{display:flex;gap:7px;align-items:center;flex:0 0 auto}
.advisor-voice-compact{height:38px!important;min-width:68px;padding:0 10px!important;display:flex!important;align-items:center!important;justify-content:center!important;gap:5px!important;border-radius:10px!important;background:#fff8e8!important;box-shadow:none!important}
.advisor-voice-compact>span{font-size:15px!important}.advisor-voice-compact>b{font-size:9px!important}.advisor-voice-compact>small{display:none!important}
.advisor-composer-v3174 .advisor-run-btn{height:38px;min-width:128px;padding:0 14px;font-size:9.5px;border-radius:10px}

.advisor-answer-v3174{margin:0;overflow:hidden}
.advisor-answer-v3174 .advisor-answer-head{min-height:46px;padding:8px 11px}
.advisor-answer-v3174 .advisor-answer-head b{font-size:10px}
.advisor-answer-v3174 .advisor-answer-head small{font-size:8px}
.advisor-answer-v3174 .advisor-answer-body{min-height:142px;max-height:410px;padding:14px 15px;font-size:12px;line-height:1.62}
.advisor-answer-v3174 .advisor-placeholder{min-height:110px;display:grid;align-content:center;gap:5px;color:#8b98a7}
.advisor-answer-v3174 .advisor-placeholder b{font-size:12px;color:#587087}.advisor-answer-v3174 .advisor-placeholder span{font-size:10px}
.advisor-answer-v3174 .advisor-answer-actions{padding:9px 10px;gap:6px}.advisor-answer-v3174 .advisor-answer-actions .btn{font-size:9px;padding:7px 9px}

.advisor-context-v3174{position:sticky;top:80px;padding:0 12px 12px;max-height:calc(100vh - 100px);overflow:auto}
.advisor-context-v3174 .advisor-context-title{margin:0 -12px;padding:12px;border-bottom:1px solid #e8edf3;font-size:9px;background:linear-gradient(180deg,#fff,#fbfcfe)}
.advisor-context-v3174 .advisor-profile-head{padding:13px 0 11px;gap:10px}.advisor-context-v3174 .live-avatar{width:46px;height:46px;font-size:14px}
.advisor-context-v3174 .advisor-profile-head h2{font-size:16px}.advisor-context-v3174 .advisor-phone{font-size:10.5px}
.advisor-context-v3174 .live-badges span{font-size:7.8px;padding:3px 6px}
.advisor-context-v3174 .advisor-context-grid{gap:6px}.advisor-context-v3174 .advisor-context-grid>div{min-height:54px;padding:8px;border-radius:9px}
.advisor-context-v3174 .advisor-context-grid small{font-size:8px}.advisor-context-v3174 .advisor-context-grid b{font-size:9.5px;line-height:1.35}
.advisor-context-v3174 .advisor-next-task{padding:9px;margin-top:8px}.advisor-context-v3174 .advisor-next-task small{font-size:7.8px}.advisor-context-v3174 .advisor-next-task b{font-size:9.8px}.advisor-context-v3174 .advisor-next-task span{font-size:8.5px}
.advisor-context-v3174 .advisor-note p{font-size:9.5px}.advisor-context-v3174 .advisor-recent span b{font-size:9px}.advisor-context-v3174 .advisor-recent span small{font-size:8.3px}

@media(min-width:1500px){.advisor-workspace-v3174{grid-template-columns:270px minmax(660px,1fr) 310px}}
@media(max-width:1380px){.advisor-workspace-v3174{grid-template-columns:230px minmax(520px,1fr) 280px}.advisor-nextbest-grid{grid-template-columns:1fr 1fr}.advisor-primary-actions-v3174{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:1120px){.advisor-workspace-v3174{grid-template-columns:230px minmax(0,1fr)}.advisor-context-v3174{grid-column:1/-1;position:relative;top:0;max-height:none}.advisor-context-v3174 .advisor-context-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.advisor-toolbar-v3174{grid-template-columns:1fr 150px 150px}}
@media(max-width:820px){.advisor-toolbar-v3174{grid-template-columns:1fr 1fr}.advisor-toolbar-v3174 .directory-search{grid-column:1/-1}.advisor-workspace-v3174{grid-template-columns:1fr}.advisor-priority-panel{position:relative;top:0}.advisor-list-scroll{max-height:300px}.advisor-nextbest-grid{grid-template-columns:1fr}.advisor-primary-actions-v3174{grid-template-columns:1fr 1fr}.advisor-composer-bottom{align-items:stretch;flex-direction:column}.advisor-composer-buttons{justify-content:flex-end}.advisor-context-v3174{grid-column:auto}.advisor-page-head-v3174{align-items:flex-start}.advisor-page-head-v3174 h1{font-size:21px}}
@media(max-width:520px){.advisor-toolbar-v3174{grid-template-columns:1fr}.advisor-primary-actions-v3174{grid-template-columns:1fr}.advisor-context-v3174 .advisor-context-grid{grid-template-columns:1fr 1fr}.advisor-composer-buttons{display:grid;grid-template-columns:82px 1fr}.advisor-composer-v3174 .advisor-run-btn{min-width:0}.advisor-example-row-v3174{display:none}}

/* =========================================================
V3.17.6 — OWNER & PUBLISHER NOTICE
========================================================= */
.software-owner-login{margin-top:13px;padding:11px 12px;border:1px solid #dce8f5;border-radius:12px;background:linear-gradient(135deg,#f8fbff,#fffdf7);display:grid;grid-template-columns:auto 1fr;column-gap:9px;row-gap:1px;align-items:center;color:#183657}.software-owner-login span{font-size:10px;font-weight:800;color:#b17a13}.software-owner-login b{font-size:12.5px}.software-owner-login small{grid-column:2;font-size:10px;color:#748399}.owner-info-mini{width:100%;margin-top:7px;padding:8px 10px;border:1px solid rgba(224,174,63,.32);border-radius:11px;background:rgba(255,255,255,.055);color:#fff;text-align:left;cursor:pointer;display:grid;gap:2px}.owner-info-mini span{font-size:8px;letter-spacing:.08em;color:#e4bd62;font-weight:900}.owner-info-mini b{font-size:10.5px;font-weight:800}.owner-info-mini:hover{background:rgba(255,255,255,.10)}.mobile-owner-line{padding:9px 13px 3px;color:#66778e;font-size:9.5px;text-align:center}.ownership-dialog{border:0;padding:0;background:transparent}.ownership-dialog::backdrop{background:rgba(5,21,42,.55);backdrop-filter:blur(3px)}.ownership-modal{width:min(520px,92vw);border:1px solid #d7e4f1;border-radius:22px;background:#fff;padding:22px;box-shadow:0 30px 90px rgba(7,29,55,.28);position:relative}.ownership-kicker{font-size:9.5px;font-weight:900;letter-spacing:.13em;color:#b47b13;margin-bottom:3px}.ownership-modal h2{margin:0;color:#11345d}.ownership-seal{width:72px;height:72px;margin:12px auto 16px;border-radius:22px;display:grid;place-items:center;background:linear-gradient(145deg,#0c3765,#155ea4);border:2px solid #d4a43b;color:#f6ca67;font-size:27px;font-weight:900;box-shadow:0 12px 30px rgba(19,74,125,.22)}.ownership-copy{padding:14px 16px;border:1px solid #e1e9f2;border-radius:15px;background:#f9fbfd}.ownership-copy>p{margin:0 0 10px;color:#52657c;font-size:12px;line-height:1.55}.ownership-row{display:flex;justify-content:space-between;gap:16px;padding:8px 0;border-top:1px solid #edf1f5;font-size:11.5px}.ownership-row span{color:#718096}.ownership-row b{color:#183657;text-align:right}.ownership-note{margin-top:12px;padding:10px 12px;border-radius:11px;background:#fff8e9;border:1px solid #f1d99f;color:#6d5523;font-size:10.5px;line-height:1.5}.software-info-card{background:linear-gradient(150deg,#f9fcff,#fffdf8)}.software-info-head{display:flex;align-items:center;gap:10px;margin-bottom:10px}.software-info-head h3{margin:0}.software-info-head p{margin:2px 0 0;color:#748399;font-size:10px}.software-info-mark{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:#0d3d70;color:#f1c45f;border:1px solid #d8ab48;font-weight:900;box-shadow:0 7px 18px rgba(13,61,112,.16)}
@media(max-width:760px){.owner-info-mini{display:none}.ownership-modal{padding:17px;border-radius:18px}.ownership-row{font-size:11px}.software-owner-login{grid-template-columns:auto 1fr}}

/* =========================================================
   V3.17.7 — HELP CENTER
========================================================= */
.top-help-btn{width:36px;height:36px;border-radius:12px;font-weight:900;font-size:17px;color:#173b63;background:#f6f9fd;border:1px solid #d9e4ef;display:inline-flex;align-items:center;justify-content:center}
.top-help-btn:hover{background:#eaf3ff;color:#0758a8;border-color:#b8d7f7}
.help-center-page{max-width:1500px;margin:0 auto;padding-bottom:34px}
.help-center-head{align-items:flex-end}
.help-kicker{font-size:11px;letter-spacing:.14em;font-weight:900;color:#667f99;margin-bottom:5px}
.help-hero{display:flex;align-items:center;gap:18px;padding:20px 22px;margin-bottom:14px;background:linear-gradient(135deg,#0e3159 0%,#165a9d 58%,#1b78b8 100%);color:#fff;border:0;overflow:hidden;position:relative}
.help-hero:after{content:"?";position:absolute;right:24px;top:-18px;font-size:120px;font-weight:900;color:rgba(255,255,255,.06)}
.help-hero-icon{width:58px;height:58px;border-radius:18px;display:flex;align-items:center;justify-content:center;font-weight:900;font-size:22px;background:linear-gradient(145deg,#ffd86c,#d8a528);color:#0c2d51;box-shadow:0 10px 24px rgba(0,0,0,.16);flex:none}
.help-hero h2{margin:0 0 4px;font-size:22px}.help-hero p{margin:0 0 5px;font-size:14px}.help-hero span{font-size:12px;color:#dcecff;line-height:1.55}
.help-toolbar{display:flex;gap:12px;align-items:center;justify-content:space-between;padding:12px 14px;margin-bottom:14px}
.help-search{flex:1;display:flex;align-items:center;gap:9px;border:1px solid #dce5ee;background:#fff;border-radius:13px;padding:0 12px;min-height:42px}
.help-search span{font-size:18px;color:#6f8296}.help-search input{border:0;outline:0;width:100%;font-size:13px;background:transparent;color:#18334f}
.help-shortcuts{display:flex;gap:7px;flex-wrap:wrap}.help-shortcuts button{border:1px solid #dbe5ef;background:#f8fbff;border-radius:10px;padding:8px 10px;font-size:12px;font-weight:800;color:#284d72;cursor:pointer}.help-shortcuts button:hover{background:#edf6ff;border-color:#b9d7f3}
.help-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.help-guide-card{padding:0;overflow:hidden;border:1px solid #e2e9f0;box-shadow:0 7px 18px rgba(22,57,87,.05)}
.help-guide-head{width:100%;border:0;background:#fff;display:grid;grid-template-columns:42px 1fr 24px;gap:10px;align-items:center;text-align:left;padding:14px 15px;cursor:pointer;color:#173653}
.help-guide-head:hover{background:#f8fbff}.help-guide-head>span:nth-child(2){display:flex;flex-direction:column;gap:3px}.help-guide-head b{font-size:14px}.help-guide-head small{font-size:11.5px;color:#75879a;line-height:1.35;font-weight:500}.help-guide-head i{font-style:normal;font-size:20px;color:#5b7690;text-align:center}
.help-guide-icon{width:38px;height:38px;border-radius:12px;display:flex;align-items:center;justify-content:center;background:#eef6ff;font-size:19px}
.help-guide-body{display:none;padding:0 16px 15px 67px;color:#425b72;font-size:12.5px;line-height:1.65;border-top:1px solid transparent}.help-guide-body.open{display:block;border-top-color:#edf1f5;padding-top:12px}.help-guide-body p{margin:0 0 8px}.help-guide-body ol{margin:0;padding-left:18px}.help-guide-body li{margin:0 0 6px}.help-guide-body code{background:#edf2f7;border:1px solid #dde5ed;padding:1px 5px;border-radius:5px;color:#21476a}.help-guide-card.hidden{display:none!important}
.help-footer-card{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:15px 17px;margin-top:14px;background:#fffaf0;border-color:#f0dfb5}.help-footer-card>div{display:flex;flex-direction:column;gap:3px}.help-footer-card b{font-size:13px;color:#614b18}.help-footer-card span{font-size:11.5px;color:#8b7541}
.settings-inline-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}
@media(max-width:1100px){.help-grid{grid-template-columns:1fr}.help-toolbar{align-items:stretch;flex-direction:column}.help-shortcuts{width:100%}}
@media(max-width:700px){.help-center-page{padding:0 10px 90px}.help-center-head{align-items:flex-start}.help-center-head .actions{width:100%;display:grid;grid-template-columns:1fr 1fr}.help-hero{padding:16px}.help-hero-icon{width:48px;height:48px;border-radius:14px}.help-hero h2{font-size:18px}.help-shortcuts{display:grid;grid-template-columns:1fr 1fr}.help-shortcuts button{padding:10px 8px}.help-guide-head{grid-template-columns:38px 1fr 20px;padding:12px}.help-guide-body{padding-left:12px;padding-right:12px}.help-guide-body.open{padding-top:11px}.help-footer-card{align-items:flex-start;flex-direction:column}.help-footer-card .btn{width:100%}.top-help-btn{display:none!important}}

/* =========================================================
   V3.18.0 — PRODUCTION STANDARD / READINESS
   ========================================================= */
.production-readiness-card{grid-column:span 2;border:1px solid #cdddf5;background:linear-gradient(180deg,#f9fbff 0%,#fff 100%)}
.readiness-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:14px}.readiness-kicker{font-size:11px;font-weight:900;letter-spacing:.12em;color:#315c93;margin-bottom:4px}.readiness-head h3{margin:0;font-size:19px}.readiness-head p{margin:5px 0 0;color:#64748b;font-size:13px}.readiness-score{min-width:64px;height:48px;padding:0 12px;border-radius:15px;display:flex;align-items:center;justify-content:center;font-weight:900;font-size:17px}.readiness-score.ready{background:#e8f8ef;color:#13824c;border:1px solid #bce8ce}.readiness-score.not-ready{background:#fff4e5;color:#b15b00;border:1px solid #ffd5a0}.readiness-checks{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.readiness-check{display:flex;align-items:flex-start;gap:9px;padding:10px 11px;border-radius:12px;border:1px solid #e6ebf2;background:#fff}.readiness-check>span{width:22px;height:22px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:900;flex:0 0 22px}.readiness-check div{min-width:0;display:flex;flex-direction:column;gap:2px}.readiness-check b{font-size:12px;color:#20344f}.readiness-check small{font-size:11px;color:#718096;white-space:normal;word-break:break-word}.readiness-check.ok>span{background:#e5f7ed;color:#16824c}.readiness-check.warn>span{background:#fff5df;color:#a86400}.readiness-check.bad>span{background:#feeceb;color:#c0392b}.readiness-check.bad{border-color:#f5c5c1}.readiness-meta{display:flex;flex-wrap:wrap;gap:8px;margin-top:11px}.readiness-meta span{padding:6px 9px;border-radius:9px;background:#eef4fb;color:#52657c;font-size:11px}.readiness-meta b{color:#173c68}.production-readiness-card .settings-inline-actions{margin-top:12px}
@media(max-width:1100px){.production-readiness-card{grid-column:span 1}.readiness-checks{grid-template-columns:1fr}}


/* =========================================================
   V3.19.0 — ORGANIZATION & RBAC
========================================================= */
.organization-page{padding-bottom:40px}.org-kicker{font-size:11px;font-weight:800;letter-spacing:.12em;color:#5673a7;text-transform:uppercase}.org-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:14px 0}.org-summary .card{padding:16px 18px;display:flex;flex-direction:column;gap:3px}.org-summary span{font-size:12px;color:#667085}.org-summary strong{font-size:27px;line-height:1.1;color:#102a56}.org-summary small{font-size:11px;color:#8a94a6}.org-tabs{display:flex;gap:8px;margin:4px 0 14px;border-bottom:1px solid #e6eaf0;padding-bottom:8px}.org-tabs button{border:0;background:#f4f6fa;color:#526071;padding:9px 14px;border-radius:10px;font-weight:700;cursor:pointer}.org-tabs button.active{background:#133a72;color:white;box-shadow:0 5px 16px rgba(19,58,114,.16)}.org-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.org-toolbar>div{display:flex;flex-direction:column}.org-toolbar small{color:#7b8798;margin-top:3px}.org-table-card{overflow:hidden}.org-role-badge{display:inline-flex;align-items:center;padding:5px 9px;border-radius:999px;font-size:11px;font-weight:800;background:#edf2f8;color:#40536e}.org-role-badge.role-admin{background:#fff2cc;color:#7f5d00}.org-role-badge.role-director{background:#e7efff;color:#1f4ca1}.org-role-badge.role-manager{background:#e8f7ee;color:#167442}.org-role-badge.role-employee{background:#f2f4f7;color:#475467}.org-role-badge.role-viewer{background:#f8f1ff;color:#6941c6}.status-pill{display:inline-flex;padding:5px 9px;border-radius:999px;font-size:11px;font-weight:800}.status-pill.good{background:#e8f7ee;color:#167442}.status-pill.warn{background:#fff1e8;color:#a34a00}.org-tree-card{padding:8px}.org-tree-node{display:flex;align-items:center;justify-content:space-between;padding:10px 12px 10px calc(12px + var(--depth)*24px);border-bottom:1px solid #eef1f5}.org-tree-node:last-child{border-bottom:0}.org-tree-node>div{display:flex;align-items:center;gap:10px}.org-tree-node span span{display:flex;flex-direction:column;gap:2px}.org-tree-node small{font-size:11px;color:#7d8898}.org-tree-icon{width:30px;height:30px;border-radius:9px;background:#edf3ff;display:grid;place-items:center}.org-role-layout{display:grid;grid-template-columns:280px minmax(0,1fr);gap:14px}.org-role-list{padding:12px}.org-role-list h3{margin:2px 6px 10px}.org-role-item{width:100%;border:0;background:transparent;display:flex;align-items:center;justify-content:space-between;text-align:left;padding:10px;border-radius:10px;cursor:pointer;margin-bottom:4px}.org-role-item:hover{background:#f5f7fb}.org-role-item.active{background:#eaf1ff}.org-role-item span{display:flex;flex-direction:column;gap:2px}.org-role-item b{font-size:13px;color:#1d2939}.org-role-item small{font-size:10px;color:#78869a}.org-role-item i{font-style:normal;font-weight:800;color:#315b9c;background:white;border:1px solid #d8e1ef;border-radius:999px;min-width:26px;text-align:center;padding:3px 6px}.org-permission-card{padding:15px}.org-permission-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:12px;border-bottom:1px solid #edf0f4}.org-permission-head h3{margin:3px 0 2px}.org-permission-head p{margin:0;color:#738095;font-size:12px}.org-permission-groups{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:14px}.org-permission-groups section{border:1px solid #e8edf4;border-radius:12px;padding:10px 12px}.org-permission-groups h4{font-size:12px;color:#244875;margin:0 0 6px}.permission-row{display:flex;align-items:flex-start;gap:9px;padding:7px 2px;border-bottom:1px dashed #edf0f4}.permission-row:last-child{border-bottom:0}.permission-row input{margin-top:3px}.permission-row span{display:flex;flex-direction:column;gap:1px}.permission-row b{font-size:12px}.permission-row small{font-size:10px;color:#8590a1}.organization-page .directory-search{max-width:420px;flex:1}.organization-page .data-table td{vertical-align:middle}
@media(max-width:1180px){.org-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.org-role-layout{grid-template-columns:1fr}.org-role-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}.org-permission-groups{grid-template-columns:1fr}}
@media(max-width:720px){.org-summary{grid-template-columns:1fr 1fr}.org-toolbar{align-items:stretch;flex-direction:column}.org-tabs{overflow:auto}.org-tabs button{white-space:nowrap}.org-role-list{grid-template-columns:1fr}.org-permission-head{flex-direction:column}.organization-page .page-head{align-items:flex-start}}

/* =========================================================
   V3.20.0 — LEAD ROUTING & DUPLICATE GUARD
========================================================= */
.lead-center-page{max-width:1600px;margin:0 auto}.lead-center-kicker{font-size:11px;font-weight:900;letter-spacing:.13em;color:#1d6fe8;margin-bottom:6px}.lead-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:12px}.lead-kpis>.card{padding:16px 18px;display:flex;flex-direction:column;gap:4px;min-height:108px}.lead-kpis span{font-size:12px;color:#66778f;font-weight:800}.lead-kpis strong{font-size:30px;line-height:1;color:#17335a}.lead-kpis small{color:#8a98aa}.lead-kpis>.danger{border-color:#f2c8c8;background:#fff8f8}.lead-kpis>.danger strong{color:#c53c3c}.lead-routing-card,.lead-workload-card{margin-bottom:12px;padding:16px 18px}.lead-routing-grid{display:grid;grid-template-columns:1.1fr 1.2fr 1.2fr .8fr;gap:12px;margin-top:14px}.lead-routing-grid label{font-size:11px;font-weight:900;color:#61738b;text-transform:uppercase;letter-spacing:.04em}.lead-routing-grid select,.lead-routing-grid input{width:100%;margin-top:6px;height:42px;border:1px solid #dce5ef;border-radius:10px;background:#fff;padding:0 11px;color:#213a5c}.lead-routing-grid label:last-child{position:relative}.lead-routing-grid label:last-child small{position:absolute;right:10px;bottom:13px;color:#8c9aab;text-transform:none}.lead-routing-actions{display:flex;align-items:center;gap:12px;margin-top:14px}.lead-routing-actions span{font-size:11px;color:#7d8b9c}.lead-workload-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;margin-top:12px}.lead-workload-person{display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:10px;align-items:center;padding:11px;border:1px solid #e4ebf3;border-radius:12px;background:#fbfdff}.lead-workload-person>div:nth-child(2){min-width:0}.lead-workload-person b{display:block;color:#223b5d}.lead-workload-person small{display:block;color:#8996a7;font-size:10px;margin-top:2px}.lead-workload-person>span{text-align:right;font-size:11px;color:#64758b}.lead-workload-person>span>b{font-size:18px}.lead-events-card{overflow:hidden}.lead-event-kind{display:flex;flex-direction:column;gap:3px}.lead-event-kind b{display:inline-flex;width:max-content;padding:4px 7px;border-radius:7px;font-size:9px;letter-spacing:.08em}.lead-event-kind.new b{background:#eaf7f0;color:#14835c}.lead-event-kind.duplicate b{background:#fff3dc;color:#9b6a13}.lead-event-kind small{font-size:9px;color:#8d99a9}.lead-route-tag{display:inline-flex;padding:5px 8px;border-radius:8px;background:#edf4ff;color:#2868bd;font-size:10px;font-weight:800}.lead-sla{display:inline-flex;padding:5px 8px;border-radius:8px;font-size:10px;font-weight:900}.lead-sla.ok{background:#e9f8f0;color:#15845e}.lead-sla.pending{background:#edf4ff;color:#2868bd}.lead-sla.late{background:#ffe9e9;color:#c23f3f}.lead-sla.duplicate{background:#fff3dc;color:#94630c}.lead-events-table .compact-select{max-width:135px;height:30px;font-size:10px}.lead-events-table .row-actions{flex-wrap:wrap}.lead-events-table td{vertical-align:middle}
@media(max-width:1180px){.lead-routing-grid{grid-template-columns:1fr 1fr}.lead-workload-grid{grid-template-columns:1fr 1fr}}
@media(max-width:900px){.lead-kpis{grid-template-columns:1fr 1fr;gap:8px}.lead-kpis>.card{min-height:88px;padding:12px}.lead-kpis strong{font-size:24px}.lead-routing-grid,.lead-workload-grid{grid-template-columns:1fr}.lead-routing-actions{align-items:flex-start;flex-direction:column}.lead-center-page .table-scroll{overflow:auto}.lead-events-table{min-width:980px}}

/* =========================================================
   V3.21.0 — KPI, SALES GOALS & MANAGEMENT DASHBOARD
========================================================= */
.kpi-center-page{max-width:1700px;margin:0 auto;padding-bottom:44px}.kpi-kicker{font-size:11px;font-weight:900;letter-spacing:.13em;color:#2c6fbb;margin-bottom:6px;text-transform:uppercase}.month-input{height:40px;border:1px solid #d8e2ee;border-radius:10px;padding:0 10px;background:#fff;color:#223a58;font-weight:800}.kpi-period-note{margin:-3px 0 12px;color:#6e7e92;font-size:11px}.kpi-period-note b{color:#173d6d}.kpi-sales-cards{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:11px;margin-bottom:12px}.kpi-sales-cards>.card{min-height:132px;padding:15px;display:grid;grid-template-columns:38px minmax(0,1fr);gap:10px;align-items:start;position:relative;overflow:hidden}.kpi-sales-icon{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:#edf4ff;color:#1d65b8;font-size:17px;font-weight:900}.kpi-sales-cards small{display:block;color:#718197;font-weight:800;font-size:10px}.kpi-sales-cards strong{display:block;margin-top:4px;color:#183756;font-size:23px;line-height:1.05}.kpi-sales-cards em{display:block;margin-top:4px;color:#8a97a8;font-style:normal;font-size:9.5px}.kpi-sales-cards .forecast{background:linear-gradient(145deg,#173f72,#23598f);color:#fff}.kpi-sales-cards .forecast .kpi-sales-icon{background:rgba(255,255,255,.13);color:#fff}.kpi-sales-cards .forecast small,.kpi-sales-cards .forecast em{color:#d9e7f5}.kpi-sales-cards .forecast strong{color:#fff;font-size:18px}.kpi-progress{grid-column:1/-1;margin-top:2px}.kpi-progress>div:first-child{display:flex;justify-content:space-between;gap:10px;font-size:9px;color:#7a8899}.kpi-progress>div:first-child b{font-size:9px;color:#46678d}.kpi-progress-track{height:6px;margin-top:5px;background:#edf1f5;border-radius:99px;overflow:hidden}.kpi-progress-track i{display:block;height:100%;border-radius:99px;background:linear-gradient(90deg,#2c6fbb,#4d9be8)}.kpi-progress.none{display:flex;justify-content:space-between;font-size:9px;color:#98a4b3}.kpi-pace-ring{position:absolute;right:12px;bottom:12px;width:50px;height:50px;border-radius:50%;border:4px solid rgba(255,255,255,.18);display:grid;place-items:center;align-content:center;background:rgba(255,255,255,.07)}.kpi-pace-ring b{font-size:12px}.kpi-pace-ring span{font-size:7.5px;color:#d6e3f2}.kpi-main-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(320px,.8fr);gap:12px;margin-bottom:12px}.kpi-team-card,.kpi-warning-card,.kpi-departments,.kpi-admin-card{padding:15px 16px}.kpi-score{display:inline-flex;align-items:center;padding:5px 9px;border-radius:999px;font-size:10px;font-weight:900;white-space:nowrap}.kpi-score.good{background:#e6f7ee;color:#138052}.kpi-score.ok{background:#eaf2ff;color:#215fa9}.kpi-score.warn{background:#fff4de;color:#a26700}.kpi-score.danger{background:#ffe9e9;color:#bd3d3d}.kpi-score.neutral{background:#f1f3f6;color:#69788a}.kpi-warning-list{display:grid;gap:8px;max-height:430px;overflow:auto}.kpi-warning{display:grid;grid-template-columns:30px 1fr;gap:9px;padding:10px;border:1px solid #edf0f4;border-radius:11px;background:#fff}.kpi-warning>span{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;background:#fff4df}.kpi-warning b{display:block;font-size:11px;color:#263f5e}.kpi-warning small{display:block;margin-top:3px;font-size:9.5px;color:#7e8b9c;line-height:1.35}.kpi-warning.high{border-color:#f2c3c3;background:#fffafa}.kpi-warning.high>span{background:#ffe9e9}.kpi-empty-good{padding:16px;border:1px dashed #bee4ce;border-radius:11px;background:#f7fdf9;color:#197548;font-size:11px}.kpi-dept-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:10px}.kpi-dept-card{border:1px solid #e4eaf2;border-radius:12px;padding:12px;background:#fbfdff;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.kpi-dept-card>div:first-child small{display:block;margin-top:2px;color:#8b98a8;font-size:9px}.kpi-dept-grid{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr;gap:6px}.kpi-dept-grid span{padding:7px 8px;background:#fff;border:1px solid #edf1f5;border-radius:8px;color:#728095;font-size:9px}.kpi-dept-grid b{color:#234a78}.kpi-admin-card{margin-bottom:12px}.kpi-form{display:grid;grid-template-columns:1.4fr repeat(4,minmax(105px,1fr));gap:10px;align-items:end;margin-top:10px}.kpi-form.result{grid-template-columns:1.6fr 1.1fr 1fr 1.15fr 1fr 1fr}.kpi-form label{font-size:9px;font-weight:900;text-transform:uppercase;letter-spacing:.04em;color:#687990}.kpi-form input,.kpi-form select{width:100%;height:40px;margin-top:5px;border:1px solid #d9e3ed;border-radius:9px;background:#fff;padding:0 10px;color:#223d5f}.kpi-form .wide{grid-column:span 2}.kpi-form-actions{display:flex;gap:7px;align-items:center}.kpi-lower-grid{align-items:start}.kpi-result-type{display:inline-flex;padding:5px 8px;border-radius:8px;font-size:9px;font-weight:900}.kpi-result-type.booking{background:#fff3dc;color:#9a650c}.kpi-result-type.contract{background:#e7f7ee;color:#11794e}.kpi-result-type.cancel{background:#ffe9e9;color:#b93d3d}.kpi-center-page .data-table td{vertical-align:middle}.kpi-center-page .section-title-row h3{margin:0}.kpi-center-page .section-title-row small{display:block;margin-top:3px;color:#8492a4;font-size:10px}
@media(max-width:1450px){.kpi-sales-cards{grid-template-columns:repeat(3,minmax(0,1fr))}.kpi-form{grid-template-columns:repeat(4,minmax(110px,1fr))}.kpi-form.result{grid-template-columns:repeat(3,minmax(0,1fr))}.kpi-dept-list{grid-template-columns:1fr 1fr}}
@media(max-width:1100px){.kpi-main-grid{grid-template-columns:1fr}.kpi-sales-cards{grid-template-columns:1fr 1fr}.kpi-form{grid-template-columns:1fr 1fr}.kpi-form.result{grid-template-columns:1fr 1fr}.kpi-dept-list{grid-template-columns:1fr}.kpi-center-page .table-scroll{overflow:auto}.kpi-center-page .data-table{min-width:840px}}
@media(max-width:700px){.kpi-sales-cards{grid-template-columns:1fr}.kpi-form,.kpi-form.result{grid-template-columns:1fr}.kpi-form .wide{grid-column:auto}.kpi-form-actions{flex-wrap:wrap}.kpi-center-page .page-head{align-items:flex-start}.kpi-center-page .page-head .actions{width:100%}.month-input{flex:1}.kpi-sales-cards>.card{min-height:110px}.kpi-dept-grid{grid-template-columns:1fr}}